Help

Nikki · 04-28-2003, 04:00 PM

I bought a new computer and need to transfer Helios v10 info onto new computer. How do I do that?

Thanks for any info

Nikki

Andy · 04-28-2003, 04:16 PM

Install Helios V10 on the new computer ... from the CD (assumed to be V10.0.70) ... PLUS ... the latest update you applied to Helios on the old computer.

This should result in you have the same Version of Helios on both the old and new computers ... ie: V10.0.86 or V10.1

How copy (backup) your Helios Data from your old computer to the new ... the Data directory is inside the Helios10 directory.

If your ports changed on the new computer (for timer etc) you will have to adjust that.

If you are using the Contract or Release forms you will also have to move them.

If you are taking Pictures you will also need to move the Pictures directory from within the Helios10 directory.

and finally of course you will have to move the dongle to your new system.

Hope this helps ...

_________________

Andy Thompson
ACT Business Solutions
Toll-Free 877-777-6717
andy@atso.ca
ACT Help Center [ This Message was edited by: Andy @ ATSO.ca on 2003-04-28 15:21 ]

Nikki · 04-28-2003, 04:31 PM

Thanks for the info. I wasn't copying the data dirctory inside helios, I was just doing a routine backup, which is why I couldn't get any of my data to restore on the new computer.

Nikki

Andy · 04-28-2003, 04:41 PM

Unless something has changed recently, I do not believe that Helios V10 has a built in backup routine ... so I assume you are talking about the backup routine you created yourself.

If you are backing up your Helios Data ... that would primarily be the contents of the Data directory ... so if you did that backup and restored that onto the new system ... should have worked.

Just adding this post for you to check to ensure that your backup routine does in fact include your Helios Data. Better safe than sorry.

Nikki · 04-28-2003, 05:28 PM

I did a back up using windows xp utility on the old computer. I installed helios on the new computer and then did a restore using windows xp utility. But for some reason when I open Helios my data isn't there.

Andy · 04-29-2003, 07:29 AM

Nikki, you would want to look at what you actually backed up and what you actually restored.

This does not relate to your current issue but rather to ensure that in the long run you have a good backup of your Helios Data when you expect to have.

04-28-2003, 04:00 PM	#1 (permalink)
Nikki Join Date: Nov 18 2000 Posts: 13 Rep Power: 0	I bought a new computer and need to transfer Helios v10 info onto new computer. How do I do that? Thanks for any info Nikki

04-28-2003, 04:16 PM	#2 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,763 Rep Power: 9	Install Helios V10 on the new computer ... from the CD (assumed to be V10.0.70) ... PLUS ... the latest update you applied to Helios on the old computer. This should result in you have the same Version of Helios on both the old and new computers ... ie: V10.0.86 or V10.1 How copy (backup) your Helios Data from your old computer to the new ... the Data directory is inside the Helios10 directory. If your ports changed on the new computer (for timer etc) you will have to adjust that. If you are using the Contract or Release forms you will also have to move them. If you are taking Pictures you will also need to move the Pictures directory from within the Helios10 directory. and finally of course you will have to move the dongle to your new system. Hope this helps ... _________________ Andy Thompson ACT Business Solutions Toll-Free 877-777-6717 andy@atso.ca ACT Help Center [ This Message was edited by: Andy @ ATSO.ca on 2003-04-28 15:21 ]

04-28-2003, 04:31 PM	#3 (permalink)
Nikki Join Date: Nov 18 2000 Posts: 13 Rep Power: 0	Thanks for the info. I wasn't copying the data dirctory inside helios, I was just doing a routine backup, which is why I couldn't get any of my data to restore on the new computer. Nikki

04-28-2003, 04:41 PM	#4 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,763 Rep Power: 9	Unless something has changed recently, I do not believe that Helios V10 has a built in backup routine ... so I assume you are talking about the backup routine you created yourself. If you are backing up your Helios Data ... that would primarily be the contents of the Data directory ... so if you did that backup and restored that onto the new system ... should have worked. Just adding this post for you to check to ensure that your backup routine does in fact include your Helios Data. Better safe than sorry.

04-28-2003, 05:28 PM	#5 (permalink)
Nikki Join Date: Nov 18 2000 Posts: 13 Rep Power: 0	I did a back up using windows xp utility on the old computer. I installed helios on the new computer and then did a restore using windows xp utility. But for some reason when I open Helios my data isn't there.

04-29-2003, 07:29 AM	#6 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,763 Rep Power: 9	Nikki, you would want to look at what you actually backed up and what you actually restored. This does not relate to your current issue but rather to ensure that in the long run you have a good backup of your Helios Data when you expect to have.

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