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Technology Forum Computer questions? Need Technical assistance? Ask Andy! |
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04-03-2003, 03:23 PM | #1 (permalink) |
Join Date: Mar 17 2003
Posts: 34
Rep Power: 0 | I just purchased an operating salon with Helios 8 still running, and the reports function went down. I did call Andy and took his advice by calling Helios. I now have the upgrade to version 9 and was just wondering if anyone can tell me how long it will take to convert and if the systems operate in the same manner. Don't know if I have time to train each employee right now in the middle of the busy season. HELP! -- Jill |
04-03-2003, 03:28 PM | #2 (permalink) |
Join Date: Dec 29 2001 Location: Davenport, IA Age: 60
Posts: 2,432
Rep Power: 25 | It has been so long since I have used version 8, I cannot remember exactly, but I don't not think there are going to be many changes that will effect you or your employees ability to wait on customers. As far as how long for the conversion.....depends on your computer but I wouldn't expect that time to be longer than a few minutes. |
04-03-2003, 03:49 PM | #4 (permalink) |
Join Date: Jan 25 2000 Location: CT
Posts: 1,768
Rep Power: 25 | Hi Jill, Version 8 and Version 9 are VERY similar ... a few color changes, making no operational difference. Your staff should have no problem with V9 compared to V8. The main difference is the introduction of the Timer Server, allowing more than one computer workstation to communication to the Timer Manager connected to your Helios Server. If you currently have more than one workstation you will have to eliminate the second Timer Manager, if not should be no problem, but you will have to configure the Timer Server which starts automatically when Helios started ... going into System Preferences and Autodetecting the Timer and saving your setting should do the trick. If you have EFT Memberships and have allowed Freezing and Unfreezing of these Memberships ... BE AWARE ... Helios V9.4 handles unfreezing differently than prior versions of V9 and V8 ... The Unfroze EFT Membership will not be available to the client until the beginning of the next billing cycle ... there are ways around this problem, but no sense going there until you state it is an issue for you. As far as how long ... VERY short time ... expect less than 15 minutes and depending on how large your data files are could be less than 10 minutes. BE SURE TO HAVE your data backed up before doing the convert ... just good practices, have not had a problem with even one client doing this convert and actually help another client through it last night ... no problem. FYI ... you can do a convert ... take a look and for whatever reason continue to use V8 and when you are ready do the convert again and it will replace the old data converted and away you go. Just do not attempt to run beds in V9 while you are also running beds in V8 ... only have one of these systems actually in use at a time. Hope this helps ... _________________ Andy Thompson ACT Business Solutions Toll-Free 877-777-6717 andy@atso.ca ACT Help Center [ This Message was edited by: Andy @ ATSO.ca on 2003-04-03 15:50 ] |
04-03-2003, 04:02 PM | #7 (permalink) |
Join Date: Jan 25 2000 Location: CT
Posts: 1,768
Rep Power: 25 | Jill, yes you could convert tonight and continue using V8 until you get together with our staff on Sunday to review the system. BUT remember two things if you do that, 1. the activity in your V8 system on Friday, and Saturday will NOT be in the V9 system 2. you will have to convert again before you start using the system on Sunday or Monday for real to ensure all transactions and Client data are converted properly. ALSO you may run into the famous "Helios has detected a date problem", Helios does not allow 3 days to pass without transactions ... it will refuse to allow POS transactions if this occurs ... you may be better to wait one extra day before doing the test convert or do it tonight to satisfy yourself and again tomorrow night to be ready for Sunday. (actually if you do it tonight Sunday is the third day so it may be alright, it always confuses me how and for that matter why they did this the way they did ... just do not want it to surprise you). _________________ Andy Thompson ACT Business Solutions Toll-Free 877-777-6717 andy@atso.ca ACT Help Center [ This Message was edited by: Andy @ ATSO.ca on 2003-04-03 16:04 ] |
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