Star SP200 receipt printer? - tanTALK

secretsun02 · 01-31-2003, 04:16 PM

I am trying to use my star SP200 receipt printer but I don't think that I installed it. It hasn't worked ever, and I am not sure how to install it. Please help me:)

Andy · 02-02-2003, 10:49 AM

Josh, you must installed the Printer in Windows before it will be available to you in Helios.

Install it as a Generic printer with the Generic Text Only driver ... DO NOT CHANGE the name of the printer ... you MUST leave it as Generic Text Only (Windows default name for the printer) and you can not use a Star Driver, it will not work.

Once you have it installed in Windows, it will then be available to select as your Receipt Printer in your System Preferences (V9 / Settings (V10).

Hope this helps ...

secretsun02 · 02-02-2003, 04:55 PM

Will give this a try, thanks

supjam1 · 04-12-2003, 07:32 PM

I just hooked ours up a month ago. If you still need help I tell you how I did it.

schoolboy · 04-27-2003, 12:04 PM

I think we all need to give Andy's Technology Forum 3 cheers and a hearty thanks for all his help in dealing with the star printer, operating systems problems. I just set up a new Dell CPU with XP Pro operating system, loaded Helios v9 and backup files from the old CPU -- everything going way to easy. Next, I set up the star receipt printer. Nothing worked -- I could only print a receipt that was nothing like what it looked like in Windows ME, Helios 9. In frustration, I gave up close to midnight. Today I did a tantalk search for Star Receipt Printer and saw Andy's solution that will save me hours of reading manuals, phone calls to tech support people, and trial and error attempts to fix it myself. Andy -- one big thanks again.

Andy · 04-27-2003, 01:51 PM

Your very welcome schoolboy ... took me two years of misguided instructions from Helios Tech Support before I got the correct advise from Rich and posted that here.

It is not that Helios Tech Support do not have the answers ... it is that few people at Helios Tech Support have the answers.

Nothing that appropriate management could not resolve ...

_________________

Andy Thompson
ACT Business Solutions
Toll-Free 877-777-6717
andy@atso.ca
ACT Help Center [ This Message was edited by: Andy @ ATSO.ca on 2003-04-27 14:48 ]

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
STAR SP200 RECEIPT PRINTER FOR SALE MAKE OFFER	sunworx salon	For Sale - FOR SALON OWNERS ONLY	6	11-08-2005 04:49 PM
Star SP200 Receipt Printer	sunworx salon	For Sale - FOR SALON OWNERS ONLY	0	11-01-2005 08:55 PM
Star SP200 Receipt Printer	Zappers	For Sale - FOR SALON OWNERS ONLY	2	10-30-2005 12:55 AM
Need Star SP200 receipt printer & cash drawer	angelcat04	For Sale - FOR SALON OWNERS ONLY	0	10-13-2005 10:37 AM
star SP200 receipt printer and cash drawer for sale	tanfourall seasons	For Sale - FOR SALON OWNERS ONLY	1	09-02-2002 10:58 PM

01-31-2003, 04:16 PM	#1 (permalink)
secretsun02 Join Date: Jan 14 2003 Posts: 25 Rep Power: 0	I am trying to use my star SP200 receipt printer but I don't think that I installed it. It hasn't worked ever, and I am not sure how to install it. Please help me:)

02-02-2003, 10:49 AM	#2 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,768 Rep Power: 25	Josh, you must installed the Printer in Windows before it will be available to you in Helios. Install it as a Generic printer with the Generic Text Only driver ... DO NOT CHANGE the name of the printer ... you MUST leave it as Generic Text Only (Windows default name for the printer) and you can not use a Star Driver, it will not work. Once you have it installed in Windows, it will then be available to select as your Receipt Printer in your System Preferences (V9 / Settings (V10). Hope this helps ...

02-02-2003, 04:55 PM	#3 (permalink)
secretsun02 Join Date: Jan 14 2003 Posts: 25 Rep Power: 0	Will give this a try, thanks

04-12-2003, 07:32 PM	#4 (permalink)
supjam1 Join Date: Apr 12 2003 Location: Cape Cod Age: 55 Posts: 10 Rep Power: 0	I just hooked ours up a month ago. If you still need help I tell you how I did it.

04-27-2003, 01:51 PM	#6 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,768 Rep Power: 25	Your very welcome schoolboy ... took me two years of misguided instructions from Helios Tech Support before I got the correct advise from Rich and posted that here. It is not that Helios Tech Support do not have the answers ... it is that few people at Helios Tech Support have the answers. Nothing that appropriate management could not resolve ... _________________ Andy Thompson ACT Business Solutions Toll-Free 877-777-6717 andy@atso.ca ACT Help Center [ This Message was edited by: Andy @ ATSO.ca on 2003-04-27 14:48 ]

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)