thumbprint scanners - tanTALK

Teresa · 11-26-2002, 09:53 PM

Just got my thumbprint scanners today........now what????? No instructions, no drivers, no clue??????

CHUNN · 11-26-2002, 10:00 PM

Where did you get them?

Teresa · 11-26-2002, 10:02 PM

from helios........

CHUNN · 11-26-2002, 11:20 PM

visit www.gosolarsoft.com

We have the drivers and tools that you can use to install them. Andy can help with this.

If you have XP I have the updated drivers for XP. Are you using Helios 9?

Michael

Andy · 11-27-2002, 01:45 AM

Teresa, if you need more help than above ... give me a call.

Makes one wonder ... Helios charge $399 (Helios List Price) for a device that has a wholesale value of under $100 ... but then do not include instructions and/or driver information when they ship it.

I was recently at a Helios User that advised they received a FREE Thumbprint device from Helios for subscribing to and prepaying for Software Maintenance for one year. Interesting, depending on whether you are paying 29.99 or 34.99 per month for support this could amount to less than the list price of the Thumbprint reader ... might we worth asking about if either Helios Support or the Thumbprint Reader are of interest to you.

Teresa · 11-27-2002, 05:33 AM

Just changed from $24.99/month to an annual rate of $399........
Was just at the Solarsoft website and could not find the drivers......where are they at????

Andy · 11-27-2002, 08:08 AM

Teresa, just so I understand ... 24.99 per month would be 299.88 for 12 months ... did the annual rate of $399 include the FREE Thumbprint Readers ... what is FREE next year.

I sent an eMail to Michael earlier, asking about the Thumbprint drivers ... I am not aware of them being on the Solarsoft website. The Thumbprint Driver is on the Helios V9.4 CD (and some earlier versions) and on the V10 CD .... CAUTION although I have never had a problem installing this driver ... Helios documentation does say to install it BEFORE you install Helios ... does not make much sense if you are acquiring the Thumbprint device years after you have been using Helios.

Actually while writing this response got an email reply from Michael ... he was thinking of the drivers for the dongle.

Teresa · 11-27-2002, 11:17 PM

The drivers were on the v9.4 update. Got them installed.....sort of....my one salon with 2 workstations will only let me have 1 scanner on one or the other computer, not both. Called technical support at 7pm....closed....M-F 8-8, except holidays....I guess Thanksgiving Eve is a holiday.

Andy · 11-28-2002, 07:43 AM

Teresa, one thing that comes to mind ... make sure you have separate system files for the two workstations.

With V9.4 would think you would have to ... in order for the dongle to work from the Workstation to the Server but that is possible with two dongles at that location.

Assuming you do have 2 seperate system file records ... it is on these records that the Thumbprint Device Type and Serial # is stored ... check that you have entered the appropriate serial # for each of the devices at each of the workstations on the appropriate system file record.

Beyond that, back to Tech Support I guess.

Hope this helps ...

PS: Teresa, any update on the status of the Helios Networking.

_________________

Andy Thompson
ACT Business Solutions
Toll-Free 877-777-6717
andy@atso.ca
ACT Help Center [ This Message was edited by: Andy @ ATSO.ca on 2002-11-28 07:47 ]

Teresa · 11-28-2002, 07:55 AM

I don't think I have 2 seperate system files for the 2 work stations

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11-26-2002, 09:53 PM	#1 (permalink)
Teresa Join Date: Dec 29 2001 Location: Davenport, IA Age: 60 Posts: 2,432 Rep Power: 25	Just got my thumbprint scanners today........now what????? No instructions, no drivers, no clue??????

11-26-2002, 10:00 PM	#2 (permalink)
CHUNN Join Date: Oct 17 2000 Location: Huntsville, AL Posts: 3,819 Blog Entries: 1 Rep Power: 25	Where did you get them?

11-26-2002, 10:02 PM	#3 (permalink)
Teresa Join Date: Dec 29 2001 Location: Davenport, IA Age: 60 Posts: 2,432 Rep Power: 25	from helios........

11-26-2002, 11:20 PM	#4 (permalink)
CHUNN Join Date: Oct 17 2000 Location: Huntsville, AL Posts: 3,819 Blog Entries: 1 Rep Power: 25	visit www.gosolarsoft.com We have the drivers and tools that you can use to install them. Andy can help with this. If you have XP I have the updated drivers for XP. Are you using Helios 9? Michael

11-27-2002, 01:45 AM	#5 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,768 Rep Power: 25	Teresa, if you need more help than above ... give me a call. Makes one wonder ... Helios charge $399 (Helios List Price) for a device that has a wholesale value of under $100 ... but then do not include instructions and/or driver information when they ship it. I was recently at a Helios User that advised they received a FREE Thumbprint device from Helios for subscribing to and prepaying for Software Maintenance for one year. Interesting, depending on whether you are paying 29.99 or 34.99 per month for support this could amount to less than the list price of the Thumbprint reader ... might we worth asking about if either Helios Support or the Thumbprint Reader are of interest to you.

11-27-2002, 05:33 AM	#6 (permalink)
Teresa Join Date: Dec 29 2001 Location: Davenport, IA Age: 60 Posts: 2,432 Rep Power: 25	Just changed from $24.99/month to an annual rate of $399........ Was just at the Solarsoft website and could not find the drivers......where are they at????

11-27-2002, 08:08 AM	#7 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,768 Rep Power: 25	Teresa, just so I understand ... 24.99 per month would be 299.88 for 12 months ... did the annual rate of $399 include the FREE Thumbprint Readers ... what is FREE next year. I sent an eMail to Michael earlier, asking about the Thumbprint drivers ... I am not aware of them being on the Solarsoft website. The Thumbprint Driver is on the Helios V9.4 CD (and some earlier versions) and on the V10 CD .... CAUTION although I have never had a problem installing this driver ... Helios documentation does say to install it BEFORE you install Helios ... does not make much sense if you are acquiring the Thumbprint device years after you have been using Helios. Actually while writing this response got an email reply from Michael ... he was thinking of the drivers for the dongle.

11-27-2002, 11:17 PM	#8 (permalink)
Teresa Join Date: Dec 29 2001 Location: Davenport, IA Age: 60 Posts: 2,432 Rep Power: 25	The drivers were on the v9.4 update. Got them installed.....sort of....my one salon with 2 workstations will only let me have 1 scanner on one or the other computer, not both. Called technical support at 7pm....closed....M-F 8-8, except holidays....I guess Thanksgiving Eve is a holiday.

11-28-2002, 07:43 AM	#9 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,768 Rep Power: 25	Teresa, one thing that comes to mind ... make sure you have separate system files for the two workstations. With V9.4 would think you would have to ... in order for the dongle to work from the Workstation to the Server but that is possible with two dongles at that location. Assuming you do have 2 seperate system file records ... it is on these records that the Thumbprint Device Type and Serial # is stored ... check that you have entered the appropriate serial # for each of the devices at each of the workstations on the appropriate system file record. Beyond that, back to Tech Support I guess. Hope this helps ... PS: Teresa, any update on the status of the Helios Networking. _________________ Andy Thompson ACT Business Solutions Toll-Free 877-777-6717 andy@atso.ca ACT Help Center [ This Message was edited by: Andy @ ATSO.ca on 2002-11-28 07:47 ]

11-28-2002, 07:55 AM	#10 (permalink)
Teresa Join Date: Dec 29 2001 Location: Davenport, IA Age: 60 Posts: 2,432 Rep Power: 25	I don't think I have 2 seperate system files for the 2 work stations

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