Help with multi user

tcn813 · 11-14-2002, 11:03 AM

Helios tech support has talked me through the set up of added a second computer but I have a network issue that he wouldn't help me with. Any ideas here . . .

When a try to open Helios V9 on the second computer the error I get is:

The Microsoft Jet database engine cannot open the file 'F:/ProgramFiles/Helios9?Data/clients.mdb'. It is already opened exclusively by another user, or you need permission to view is data.

What can I check to enable this access?

Thanks, Tammy

Andy · 11-14-2002, 11:11 AM

First Tammy, I assume the ? between Helios9 and Data above is a typo ... should by /

What operating system are you using ...

Please call me if you wish support on this issue.

_________________

Andy Thompson
ACT Business Solutions
Toll-Free 877-777-6717
andy@atso.ca
ACT Help Center [ This Message was edited by: Andy @ ATSO.ca on 2002-11-14 11:11 ]

tcn813 · 11-14-2002, 11:20 AM

Yes, it is a typo. Are you at the 877 number right now so that I can call you? I think it would be easier if you were to talk me through it. I am on Windows XP Pro. I will also have another question for you when we speak about the computer in general. The internet automatically logs on after the computer has been on for about 10 minutes. I have already talked with my ISP and according to them, there are no programs running on my computer that would make this happen. Any ideas on this? Thanks, Tammy

Andy · 11-14-2002, 11:23 AM

Tammy you can call in 30 minutes if that is good for you

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11-14-2002, 11:03 AM	#1 (permalink)
tcn813 Join Date: Jan 15 2002 Posts: 70 Rep Power: 0	Helios tech support has talked me through the set up of added a second computer but I have a network issue that he wouldn't help me with. Any ideas here . . . When a try to open Helios V9 on the second computer the error I get is: The Microsoft Jet database engine cannot open the file 'F:/ProgramFiles/Helios9?Data/clients.mdb'. It is already opened exclusively by another user, or you need permission to view is data. What can I check to enable this access? Thanks, Tammy

11-14-2002, 11:11 AM	#2 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,760 Rep Power: 9	First Tammy, I assume the ? between Helios9 and Data above is a typo ... should by / What operating system are you using ... Please call me if you wish support on this issue. _________________ Andy Thompson ACT Business Solutions Toll-Free 877-777-6717 andy@atso.ca ACT Help Center [ This Message was edited by: Andy @ ATSO.ca on 2002-11-14 11:11 ]

11-14-2002, 11:20 AM	#3 (permalink)
tcn813 Join Date: Jan 15 2002 Posts: 70 Rep Power: 0	Yes, it is a typo. Are you at the 877 number right now so that I can call you? I think it would be easier if you were to talk me through it. I am on Windows XP Pro. I will also have another question for you when we speak about the computer in general. The internet automatically logs on after the computer has been on for about 10 minutes. I have already talked with my ISP and according to them, there are no programs running on my computer that would make this happen. Any ideas on this? Thanks, Tammy

11-14-2002, 11:23 AM	#4 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,760 Rep Power: 9	Tammy you can call in 30 minutes if that is good for you

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