Issuing rexeipts

Neon Beach · 10-17-2002, 11:13 AM

I have Helios setup to ask if a receipt is required. The answer is usually no, but once in awhile a Client will have a change of heart and ask for one 20 minutes after the transaction is complete. Is there anyway to print the receipt?

Andy · 10-17-2002, 07:10 PM

Afraid not John ... have asked Helios for the ability to Reprint a receipt a number of times ... still on the wish list.

Simpliest option here is just to have a manual receipt book if the client really demands one.

_________________

Andy Thompson
ACT Business Solutions
Toll-Free 877-777-6717
andy@atso.ca
ACT Help Center [ This Message was edited by: Andy @ ATSO.ca on 2002-10-17 18:10 ]

Neon Beach · 10-18-2002, 07:31 AM

I kinda thought you say that. Thanks.

John

Neon Beach · 10-27-2003, 02:28 PM

I've discovered the only way to give them the necessary receipt, if it's on the same day, is to void the entire transaction and re-do it, then print the receipt.

Andy · 11-18-2003, 08:43 AM

John .... the ability to REPRINT a receipt is in V10.2 and therefore also in V11.

It is from the F8 History Display .... point at any line item that was on the original sale you wish to reprint .... Press F5 Reprint ... and the system will reprint the receipt with all line items from the original transaction, including Payment Method ... Change does not show, just the payment method equal to the actual total ... the Amount Tendered is not stored just the Payment Methods equalling the total.

_________________

Andy Thompson
Authorized HELIOS Independent Consultant
877-777-6717
andy@atso.ca
ACT Help Desk[ This Message was edited by: Andy @ ATSO.ca on 2003-11-18 07:44 ]

Neon Beach · 11-18-2003, 09:03 AM

I like the sound of that!

Deputy Dan · 11-27-2003, 06:42 PM

Collect 10 get a free tan?

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Issuing a refund with Helios	Neon Beach	Technology Forum	3	05-09-2002 08:16 AM

10-17-2002, 11:13 AM	#1 (permalink)
Neon Beach I'm Banned Join Date: Nov 30 2000 Location: Ontario Age: 45 Posts: 52,065 Rep Power: 0	I have Helios setup to ask if a receipt is required. The answer is usually no, but once in awhile a Client will have a change of heart and ask for one 20 minutes after the transaction is complete. Is there anyway to print the receipt?

10-17-2002, 07:10 PM	#2 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,763 Rep Power: 9	Afraid not John ... have asked Helios for the ability to Reprint a receipt a number of times ... still on the wish list. Simpliest option here is just to have a manual receipt book if the client really demands one. _________________ Andy Thompson ACT Business Solutions Toll-Free 877-777-6717 andy@atso.ca ACT Help Center [ This Message was edited by: Andy @ ATSO.ca on 2002-10-17 18:10 ]

10-18-2002, 07:31 AM	#3 (permalink)
Neon Beach I'm Banned Join Date: Nov 30 2000 Location: Ontario Age: 45 Posts: 52,065 Rep Power: 0	I kinda thought you say that. Thanks. John

10-27-2003, 02:28 PM	#4 (permalink)
Neon Beach I'm Banned Join Date: Nov 30 2000 Location: Ontario Age: 45 Posts: 52,065 Rep Power: 0	I've discovered the only way to give them the necessary receipt, if it's on the same day, is to void the entire transaction and re-do it, then print the receipt.

11-18-2003, 08:43 AM	#5 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,763 Rep Power: 9	John .... the ability to REPRINT a receipt is in V10.2 and therefore also in V11. It is from the F8 History Display .... point at any line item that was on the original sale you wish to reprint .... Press F5 Reprint ... and the system will reprint the receipt with all line items from the original transaction, including Payment Method ... Change does not show, just the payment method equal to the actual total ... the Amount Tendered is not stored just the Payment Methods equalling the total. _________________ Andy Thompson Authorized HELIOS Independent Consultant 877-777-6717 andy@atso.ca ACT Help Desk[ This Message was edited by: Andy @ ATSO.ca on 2003-11-18 07:44 ]

11-18-2003, 09:03 AM	#6 (permalink)
Neon Beach I'm Banned Join Date: Nov 30 2000 Location: Ontario Age: 45 Posts: 52,065 Rep Power: 0	I like the sound of that!

11-27-2003, 06:42 PM	#7 (permalink)
Deputy Dan Join Date: Jan 12 2002 Posts: 91 Rep Power: 0	Collect 10 get a free tan?

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