Dongle - tanTALK

summrtan · 09-24-2002, 01:25 PM

Andy,
Just got my new dongle in the mail today. It has a sticker on it that says
**WARNING**
$895 IF LOST!!!
Needless to say I called them right away, they said if I lose it and need a new one it would be $895. I told them I thought I had paid for it when I paid the $25 charge, they said no that's a depost you get back when you return it. Have you ever heard of this? Or is it new policy?

Andy · 09-24-2002, 01:52 PM

Lee, that is not a new policy.

The $25. fee (deposit), as I understand it, relates to the production cost of the dongle.

The $895. relates to ensuring you understand that it has value, not the value of the dongle but rather the value of a copy of Helios ... this relates to the former License Fee of a copy of Helios. Too easy for someone to just call in to Helios and say OH OH I lost my dongle, they send another and that someone uses it in a second location, and avoiding paying the Software Maintenance Fee for that second location.

Please do not misunderstand ... I am not suggesting YOU would do that, but someone could.

Should not be an issue, how is it going to "get lost" connected to your computer.

_________________

Andy Thompson
ACT Business Solutions
Toll-Free 877-777-6717
andy@atso.ca
ACT Help Center [ This Message was edited by: Andy @ ATSO.ca on 2002-09-24 13:53 ]

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09-24-2002, 01:25 PM	#1 (permalink)
summrtan Join Date: Jun 13 2002 Location: N CAL Posts: 365 Rep Power: 22	Andy, Just got my new dongle in the mail today. It has a sticker on it that says WARNING $895 IF LOST!!! Needless to say I called them right away, they said if I lose it and need a new one it would be $895. I told them I thought I had paid for it when I paid the $25 charge, they said no that's a depost you get back when you return it. Have you ever heard of this? Or is it new policy?

09-24-2002, 01:52 PM	#2 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,768 Rep Power: 25	Lee, that is not a new policy. The $25. fee (deposit), as I understand it, relates to the production cost of the dongle. The $895. relates to ensuring you understand that it has value, not the value of the dongle but rather the value of a copy of Helios ... this relates to the former License Fee of a copy of Helios. Too easy for someone to just call in to Helios and say OH OH I lost my dongle, they send another and that someone uses it in a second location, and avoiding paying the Software Maintenance Fee for that second location. Please do not misunderstand ... I am not suggesting YOU would do that, but someone could. Should not be an issue, how is it going to "get lost" connected to your computer. _________________ Andy Thompson ACT Business Solutions Toll-Free 877-777-6717 andy@atso.ca ACT Help Center [ This Message was edited by: Andy @ ATSO.ca on 2002-09-24 13:53 ]

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