Go Back   tanTALK - Tanning Salon Business Owners Community > TanTalk Central > Technology Forum

Technology Forum Computer questions? Need Technical assistance? Ask Andy!

Reply
 
LinkBack Thread Tools
Old 08-30-2002, 11:07 AM   #1 (permalink)
 
Join Date: Jul 31 2002
Posts: 5
Rep Power: 0 Tropicana is on a distinguished road
I bought Helios 9.4 about 2 months ago. Before I purchased it Helios said they could convert my present data from ACCS software to Helios in a couple of days. When I was ready to convert data I sent tech support (via email)the data. They got back to me in 3 days after I inquired what was going on with conversion. There response was 6-8 weeks to convert data and they would need my ACCS software. I replied that this was not going to work and could they at least send me the client info sooner and I would manualy enter the rest of info. I have yet to hear back from them which has been almost 2 weeks. Andy came to my rescue and within hours had the data converted and all set up.
I want to thank him as Today I started using the helios software and everything is going smoothly.


Thanks again Andy


Lisa
Tropicana is offline   Reply With Quote
Old 08-30-2002, 11:41 AM   #2 (permalink)
 
Andy's Avatar
 
Join Date: Jan 25 2000
Location: CT
Posts: 1,768
Rep Power: 21 Andy has a spectacular aura about Andy has a spectacular aura about
Lisa, it truly was a pleasure to be of service. All the best using your new system.

If I can be of further service in the future it would be my pleasure ....
Andy is offline   Reply With Quote
Old 08-30-2002, 12:47 PM   #3 (permalink)
 
CHUNN's Avatar
 
Join Date: Oct 17 2000
Location: Huntsville, AL
Posts: 3,819
Blog Entries: 1
Rep Power: 21 CHUNN is just really nice CHUNN is just really nice CHUNN is just really nice CHUNN is just really nice
It's more like Andy 10 - Tech Support 0
CHUNN is offline   Reply With Quote
Old 08-30-2002, 06:46 PM   #4 (permalink)
 
Join Date: Jul 31 2002
Posts: 5
Rep Power: 0 Tropicana is on a distinguished road
It's 7pm and I just received a call from Tony at Helios. He was very nice and explained what went wrong with the tech support and my salon. He is a nice guy and very helpful if the tech support would have been a fraction of that helpful would have been nice. I do love Helios software It has beeen great using it today compared to the salon's previous software. I want to thank Tony for taking the time to call me tonight.


Lisa
Tropicana is offline   Reply With Quote
Old 08-30-2002, 07:01 PM   #5 (permalink)
 
Andy's Avatar
 
Join Date: Jan 25 2000
Location: CT
Posts: 1,768
Rep Power: 21 Andy has a spectacular aura about Andy has a spectacular aura about
I was so pleased to hear that Tony had called you Lisa.

I heard earlier this week that Tony and ETS Management have resolved whatever differences they had over the last two months, and Tony is back on board.

THAT IS TRULY GOOD NEWS, his experience and expertise are truly needed now and in the future at Helios/ETS and the options were rather scary to say the least.


The trick now is for him to train and develop his support staff to offer the same concern that he exhibited by calling you tonight.

The concept of taking 6 to 8 weeks to do a convert that they had promised you is confusing. I had never seen the ACCS database before, I do not have near the experience with MS-Access that some of the Helios Staff does and I was able to plan (including creating a Test Conversion for you and your staff to practise Helios with) and then do the convert of the client file last night after your close (for you to open with this morning) including Memberships, Visits and Comments in a total of about 5 hours (2 of which was last night).

Helios really does have some very talented people, why these Customer Service blunders continue to happen is disturbing.


_________________

Andy Thompson
ACT Business Solutions
Toll-Free 877-777-6717
andy@atso.ca
ACT Help Center [ This Message was edited by: Andy @ ATSO.ca on 2002-08-31 06:00 ]
Andy is offline   Reply With Quote
Old 08-30-2002, 09:31 PM   #6 (permalink)
 
Join Date: Dec 29 2001
Location: Davenport, IA
Age: 56
Posts: 2,432
Rep Power: 21 Teresa has much to be proud of Teresa has much to be proud of Teresa has much to be proud of Teresa has much to be proud of Teresa has much to be proud of Teresa has much to be proud of Teresa has much to be proud of Teresa has much to be proud of Teresa has much to be proud of Teresa has much to be proud of
I have to agree the score should be more like Tech Support 0 Andy 10. I rarely call tech support, but I did a few weeks ago just to get the answer "that's odd". Nearly the same thing had happened a couple of months prior and Andy, was ever so kind, to look at a copy of the report that I faxed him, tested some scenarios and came up with an explaination of what he though had happened.
Thanks Andy, we love you!!!!!

PS....good thing I'm not holding my breath for ETS on V.10, I'm sure I would have passed out by now!!!!!
Teresa is offline   Reply With Quote
Old 08-30-2002, 09:44 PM   #7 (permalink)
 
Andy's Avatar
 
Join Date: Jan 25 2000
Location: CT
Posts: 1,768
Rep Power: 21 Andy has a spectacular aura about Andy has a spectacular aura about
Hi Teresa, thanks again for the kind words.


Do Helios still have you expecting V10 with WAN in September? I know you were originally scheduled for the end of August when you folks paid for it, but then you were advised it would be September - if I am remembering correctly.

Have they let you talk to anyone that has done any the Beta Testing of the WAN version of Helios?

I know of yourselves and a couple of others that are waiting, but the location of Beta Testing sites for it are ... ?
Andy is offline   Reply With Quote
Old 08-31-2002, 12:17 PM   #8 (permalink)
 
Join Date: Jun 8 2002
Posts: 12
Rep Power: 0 mnsun is on a distinguished road
Andy 10 Helios Tech Support 0 is my vote too! Andy's advice is EXTREMELY helpful and quick! I have given up on Helios tech support. What gets me is that I am still trying to cancel my Helios maint. agreement that I pay for and Andy is helping Helios users here for free. I like the software too but the people skills of that tech support gang is awful! I could go on and on......
mnsun is offline   Reply With Quote
Old 09-03-2002, 11:10 AM   #9 (permalink)
 
Join Date: Feb 20 2002
Location: Cincinnati, Ohio
Age: 56
Posts: 117
Rep Power: 19 CancunRayz is on a distinguished road
I'd like to make that Andy 11, Helios Tech Support 0. Andy helped us bring up Helios 9.4 in record time two days before we were set to open, and we haven't had a glitch since. I highly recommend Andy's services to anyone wanting to use Helios in their salon.


Kent Orso
Cancun Rayz Tanning Salon
www.cancunrayz.com


[ This Message was edited by: CancunRayz on 2002-09-03 11:13 ]
CancunRayz is offline   Reply With Quote
Old 09-03-2002, 11:37 AM   #10 (permalink)
 
Andy's Avatar
 
Join Date: Jan 25 2000
Location: CT
Posts: 1,768
Rep Power: 21 Andy has a spectacular aura about Andy has a spectacular aura about
Thank you Kent for your kind words, it was a pleasure being of service preparing the Database and Sales Codes for the opening of your new Salon.

VERY best wishes to Ronette and yourself for a very successful business.
Andy is offline   Reply With Quote
Reply

Bookmarks



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
HELIOS Regional Trainings - Winter Schedule Andy Technology Forum 3 11-09-2004 07:19 PM
Andy joins HELIOS, LLC Andy Technology Forum 9 10-21-2004 09:16 PM
Computer tech gets fired???? BooBop Say What ????? 4 02-22-2003 01:39 AM
HELIOS - V10 Review of Changes and New Features Andy Technology Forum 5 01-20-2003 01:10 PM
more about Helios V10 Andy Technology Forum 3 05-28-2002 08:35 AM


All times are GMT -5. The time now is 05:07 AM.


Powered by vBulletin® Version 3.7.2
Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0
Copyright 2009 - tanTALK.com

click here for advertising info!