HELIOS - Thermal Receipt Printer

Andy · 08-30-2002, 10:43 AM

I was speaking to a Helios User in the MidWest yesterday.

They are SUCCESSFULLY using a STAR TSP200 series Thermal Printer, with a MMF Cash Drawer connected.

It was model TSP212 - Parallel, with the same "phone" cable connection to the Cash Drawer as SP200 Dot Matrix printer.

They also used the Generic / Text Only driver. One problem they were having
related to an extra 6 or so inches of paper feeding at the end of the receipt.

Had another User this week with that same extra 6" of paper feed with a SP200 series printer, Helios Tech Support directed the User to delete the Printer and Install it again - it worked no more extra 6" of paper feed.

I have not personally tested the TSP200, but thought it was worth passing on the experience of the Helios User in the MidWEst.

All the best ....

_________________

Andy Thompson
ACT Business Solutions
Toll-Free 877-777-6717
andy@atso.ca
ACT Help Center [ This Message was edited by: Andy @ ATSO.ca on 2002-08-30 10:44 ]

CHUNN · 08-30-2002, 12:33 PM

Thanks Andy. I will get some of those now!

Andy · 08-30-2002, 01:21 PM

Michael, the printer that Tony had in his office back in March was a TSP600 - not sure if it worked or it there are different features.

If you could locate a Star distributor in your area - maybe they would let you try the various models.

With "Salon Works" in the future of Solarsoft - we are going to be causing a lot of POS printers to be sold - I am sure STAR would want to work with you on this.

CancunRayz · 09-08-2002, 07:24 AM

Andy,
Here's an update on the Star TSP200 (TSP212) printer, after removing the "generic" printer driver and re-installing the printer, the additional receipt problem disappears. The printer is working un der Helios 9.4 just like any Star printer on the Helios recommended list.

_________________
A proud member of Don's Army
Cancun Rayz Tanning Salon
http://www.cancunrayz.com
Kent A. Orso[ This Message was edited by: CancunRayz on 2002-09-08 08:14 ]

Andy · 09-08-2002, 07:36 AM

Excellent news - thanks Kent

Just to clarify, Kent was having a problem that about 6" of receipt paper was feeding after the printing of the receipt.

Very glad to hear that reinstalling the Generic Driver fixed it.

_________________

Andy Thompson
ACT Business Solutions
Toll-Free 877-777-6717
andy@atso.ca
ACT Help Center [ This Message was edited by: Andy @ ATSO.ca on 2002-09-08 07:39 ]

perfect10 · 09-09-2002, 12:41 PM

andy...im having same problem (sp200) how do i reinstall? also do you have the website for helios???

_________________
linda[ This Message was edited by: perfect10 on 2002-09-09 12:41 ]

Andy · 09-09-2002, 01:00 PM

In Windows - Printers delete the Star (Generic) printer and reinstall. Use the Generic / Text Only driver and do not change the name of the driver.

When asked if you want to keep or replace the existing driver replace

The Helios Website is www.heliospos.com

You will find many helpful tips in the Help Center of my website. http://www.atso.ca

Hope this helps ...

_________________

Andy Thompson
ACT Business Solutions
Toll-Free 877-777-6717
andy@atso.ca
ACT Help Center [ This Message was edited by: Andy @ ATSO.ca on 2002-09-09 13:01 ]

perfect10 · 09-10-2002, 02:04 PM

thanks for your help!

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
HELIOS CASH DRAWER AND CASH RECEIPT MACHINE	homebeach	Technology Forum	6	08-18-2005 07:20 PM
HELIOS Regional Trainings - Winter Schedule	Andy	Technology Forum	3	11-09-2004 07:19 PM
Helios and Epson TM-H6000II PRINTER	als22	Technology Forum	3	07-30-2004 03:08 PM
HELIOS-POS Receipt Issue-A Fix!	Andy	Technology Forum	11	08-27-2002 12:55 PM
more about Helios V10	Andy	Technology Forum	3	05-28-2002 08:35 AM

08-30-2002, 10:43 AM	#1 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,760 Rep Power: 9	I was speaking to a Helios User in the MidWest yesterday. They are SUCCESSFULLY using a STAR TSP200 series Thermal Printer, with a MMF Cash Drawer connected. It was model TSP212 - Parallel, with the same "phone" cable connection to the Cash Drawer as SP200 Dot Matrix printer. They also used the Generic / Text Only driver. One problem they were having related to an extra 6 or so inches of paper feeding at the end of the receipt. Had another User this week with that same extra 6" of paper feed with a SP200 series printer, Helios Tech Support directed the User to delete the Printer and Install it again - it worked no more extra 6" of paper feed. I have not personally tested the TSP200, but thought it was worth passing on the experience of the Helios User in the MidWEst. All the best .... _________________ Andy Thompson ACT Business Solutions Toll-Free 877-777-6717 andy@atso.ca ACT Help Center [ This Message was edited by: Andy @ ATSO.ca on 2002-08-30 10:44 ]

08-30-2002, 12:33 PM	#2 (permalink)
CHUNN Police Department Join Date: Oct 17 2000 Location: Huntsville, AL Posts: 4,391 Blog Entries: 1 Rep Power: 9	Thanks Andy. I will get some of those now!

08-30-2002, 01:21 PM	#3 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,760 Rep Power: 9	Michael, the printer that Tony had in his office back in March was a TSP600 - not sure if it worked or it there are different features. If you could locate a Star distributor in your area - maybe they would let you try the various models. With "Salon Works" in the future of Solarsoft - we are going to be causing a lot of POS printers to be sold - I am sure STAR would want to work with you on this.

09-08-2002, 07:24 AM	#4 (permalink)
CancunRayz Join Date: Feb 20 2002 Location: Cincinnati, Ohio Age: 45 Posts: 140 Rep Power: 7	Andy, Here's an update on the Star TSP200 (TSP212) printer, after removing the "generic" printer driver and re-installing the printer, the additional receipt problem disappears. The printer is working un der Helios 9.4 just like any Star printer on the Helios recommended list. _________________ A proud member of Don's Army Cancun Rayz Tanning Salon http://www.cancunrayz.com Kent A. Orso[ This Message was edited by: CancunRayz on 2002-09-08 08:14 ]

09-08-2002, 07:36 AM	#5 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,760 Rep Power: 9	Excellent news - thanks Kent Just to clarify, Kent was having a problem that about 6" of receipt paper was feeding after the printing of the receipt. Very glad to hear that reinstalling the Generic Driver fixed it. _________________ Andy Thompson ACT Business Solutions Toll-Free 877-777-6717 andy@atso.ca ACT Help Center [ This Message was edited by: Andy @ ATSO.ca on 2002-09-08 07:39 ]

09-09-2002, 12:41 PM	#6 (permalink)
perfect10 Join Date: Jan 22 2002 Location: oceanport nj Age: 47 Posts: 120 Rep Power: 7	andy...im having same problem (sp200) how do i reinstall? also do you have the website for helios??? _________________ linda[ This Message was edited by: perfect10 on 2002-09-09 12:41 ]

09-09-2002, 01:00 PM	#7 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,760 Rep Power: 9	In Windows - Printers delete the Star (Generic) printer and reinstall. Use the Generic / Text Only driver and do not change the name of the driver. When asked if you want to keep or replace the existing driver replace The Helios Website is www.heliospos.com You will find many helpful tips in the Help Center of my website. http://www.atso.ca Hope this helps ... _________________ Andy Thompson ACT Business Solutions Toll-Free 877-777-6717 andy@atso.ca ACT Help Center [ This Message was edited by: Andy @ ATSO.ca on 2002-09-09 13:01 ]

09-10-2002, 02:04 PM	#8 (permalink)
perfect10 Join Date: Jan 22 2002 Location: oceanport nj Age: 47 Posts: 120 Rep Power: 7	thanks for your help!

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)