Store Returns in Helios

summrtan · 08-28-2002, 12:10 PM

I've called Helios about this and teir solution isit is being addressed in version 10. Has anyone found a way of dealing with it NOW? Say a customer brings a product back for a refund. How do you handle it? If I'm tere I can do it through transactions and Master edit but what about when I have an Employee working? How do you credit it, put it back into inventory, and takeit off the performers commission. I'm sure I'm not the only person with this problem, hopefully I'm not th only one with out an aceptable solution

CHUNN · 08-28-2002, 04:00 PM

The answer is Helios 9.25 or 9.4!

summrtan · 08-28-2002, 06:15 PM

I have 9.4 and IT'S NOT the answer

CHUNN · 08-28-2002, 10:35 PM

What do you not like about 9.4?

summrtan · 08-29-2002, 08:28 AM

Like all programs there is both good and bad with it. The problem right now is there is no way to do returns. Have you found a way? Of course I can always do it through master edit and transactions But this is not an acceptable solution when you have employees. I'd love to hear how any other salons deal with the problem. Once again, I do have Helios 9.4 and unless I'm missing it there is no way to do this, (when I called helios they said they will address it in version 10

CHUNN · 08-29-2002, 08:46 AM

I'm going to move this to the tech forum so that Andy can address it. He will have an answer.

_________________
One time I went to the grocery store to see if they had any 3% milk. They didn't. -- solid's collection of Jack Handy quotes[ This Message was edited by: chunn on 2002-08-29 08:46 ]

Andy · 08-29-2002, 09:51 AM

summrtan, response on separate thread

http://www.tantalk.com/forum/viewtopic.php?topic=2326220&forum=2&2

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08-28-2002, 12:10 PM	#1 (permalink)
summrtan Join Date: Jun 13 2002 Location: N CAL Posts: 433 Rep Power: 7	I've called Helios about this and teir solution isit is being addressed in version 10. Has anyone found a way of dealing with it NOW? Say a customer brings a product back for a refund. How do you handle it? If I'm tere I can do it through transactions and Master edit but what about when I have an Employee working? How do you credit it, put it back into inventory, and takeit off the performers commission. I'm sure I'm not the only person with this problem, hopefully I'm not th only one with out an aceptable solution

08-28-2002, 04:00 PM	#2 (permalink)
CHUNN Police Department Join Date: Oct 17 2000 Location: Huntsville, AL Posts: 4,394 Blog Entries: 1 Rep Power: 9	The answer is Helios 9.25 or 9.4!

08-28-2002, 06:15 PM	#3 (permalink)
summrtan Join Date: Jun 13 2002 Location: N CAL Posts: 433 Rep Power: 7	I have 9.4 and IT'S NOT the answer

08-28-2002, 10:35 PM	#4 (permalink)
CHUNN Police Department Join Date: Oct 17 2000 Location: Huntsville, AL Posts: 4,394 Blog Entries: 1 Rep Power: 9	What do you not like about 9.4?

08-29-2002, 08:28 AM	#5 (permalink)
summrtan Join Date: Jun 13 2002 Location: N CAL Posts: 433 Rep Power: 7	Like all programs there is both good and bad with it. The problem right now is there is no way to do returns. Have you found a way? Of course I can always do it through master edit and transactions But this is not an acceptable solution when you have employees. I'd love to hear how any other salons deal with the problem. Once again, I do have Helios 9.4 and unless I'm missing it there is no way to do this, (when I called helios they said they will address it in version 10

08-29-2002, 08:46 AM	#6 (permalink)
CHUNN Police Department Join Date: Oct 17 2000 Location: Huntsville, AL Posts: 4,394 Blog Entries: 1 Rep Power: 9	I'm going to move this to the tech forum so that Andy can address it. He will have an answer. _________________ One time I went to the grocery store to see if they had any 3% milk. They didn't. -- solid's collection of Jack Handy quotes[ This Message was edited by: chunn on 2002-08-29 08:46 ]

08-29-2002, 09:51 AM	#7 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,760 Rep Power: 9	summrtan, response on separate thread http://www.tantalk.com/forum/viewtopic.php?topic=2326220&forum=2&2

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