watch out when you cancel helios tech

Golden Key · 08-16-2002, 03:16 PM

make sure that when you cancel helios tech support that you are aware that they will still charge you for 1 month of service before they cancel it, wether you want it or not.
I was really upset when I found out they deducted another month service after I cancelled it.
And not only tha but it is funny how simple you can activate tech support but you have to send a certified letter to cancel it.
Thumbs down to helios !!!

mnsun · 08-22-2002, 04:30 PM

Ok..that sucks! I e-mailed them 2 months ago with a complaint letter and asked them to cancel my tech support also. I re-sent the letter after no response. Still taking the money out of my checking account. So my question is did they tell you that they needed a certified letter to cancel the tech agreement? I was never told that...it would be nice to get some response from them re: answer to my specific complaints. Interesting....

tcn813 · 08-26-2002, 04:12 PM

The Service agreement I signed last month states "This athority is to remain in effect until Helios Explorer Software receives a written and signed notice on company letterhead via certified mail or UPS to:" and then they list the address. It also states that all cancellation letters must be received at least 30 days before the next scheduled debit date otherwise one final debit will be made.

If you signed the same thing that I did, that's the fine print. If your contract didn't inform you of the cancellation policy you may be able to argue with them about it. Unfortunately, we all know how far that will get you. Good luck, Tammy

terryberry · 08-26-2002, 09:17 PM

I tried to cancel too, but the letter was returned to me because they moved. I didn't have the new address so now I have to send it out again.
Another thing that bugs me is when I first installed it I called with some questions (no 800 number of course) and they told me that I was allowed one call and then I would be billed for additional tech assistance, so what was the point of the "maintenence agreement".

I've had better luck getting info from this site then I've ever had with them!!!

Andy · 08-26-2002, 09:33 PM

Thank you terryberry, for your kind words regarding this site and forum.

We truly do try and help as best we can.

Are you serious - Helios Tech Support said you get one call and then you have to paid, tell me you are kidding.

Take a look at the Helios Software Maintenance Agreement. Section 8 and 9 clarify that you are to receive FREE Technical Support while the agreement is in force.

The current mailing address for cancellation of Technical Support is also provided on this form.

_________________

Andy Thompson
ACT Business Solutions
Toll-Free 877-777-6717
andy@atso.ca
ACT Help Center [ This Message was edited by: Andy @ ATSO.ca on 2002-08-26 21:37 ]

terryberry · 08-28-2002, 06:13 PM

Andy,
You're welcome!!! I'm sure I speak for everyone here!! I've had my software for almost 2 years. Every problem or question that I have addressed in your forum has been solved by you! Thank you for all of the time and assistance that you have given all of us.

PS, maybe YOU should come out with a program of your own. I'd buy it!!
Thanks again,
Lesa

Gene · 08-28-2002, 06:41 PM

Prisoners get one call, not Helios monthly subscribers.

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08-16-2002, 03:16 PM	#1 (permalink)
Golden Key Join Date: Feb 21 2002 Posts: 636 Rep Power: 7	make sure that when you cancel helios tech support that you are aware that they will still charge you for 1 month of service before they cancel it, wether you want it or not. I was really upset when I found out they deducted another month service after I cancelled it. And not only tha but it is funny how simple you can activate tech support but you have to send a certified letter to cancel it. Thumbs down to helios !!!

08-22-2002, 04:30 PM	#2 (permalink)
mnsun Join Date: Jun 8 2002 Posts: 12 Rep Power: 0	Ok..that sucks! I e-mailed them 2 months ago with a complaint letter and asked them to cancel my tech support also. I re-sent the letter after no response. Still taking the money out of my checking account. So my question is did they tell you that they needed a certified letter to cancel the tech agreement? I was never told that...it would be nice to get some response from them re: answer to my specific complaints. Interesting....

08-26-2002, 04:12 PM	#3 (permalink)
tcn813 Join Date: Jan 15 2002 Posts: 70 Rep Power: 0	The Service agreement I signed last month states "This athority is to remain in effect until Helios Explorer Software receives a written and signed notice on company letterhead via certified mail or UPS to:" and then they list the address. It also states that all cancellation letters must be received at least 30 days before the next scheduled debit date otherwise one final debit will be made. If you signed the same thing that I did, that's the fine print. If your contract didn't inform you of the cancellation policy you may be able to argue with them about it. Unfortunately, we all know how far that will get you. Good luck, Tammy

08-26-2002, 09:17 PM	#4 (permalink)
terryberry Join Date: Nov 5 2001 Posts: 155 Rep Power: 7	I tried to cancel too, but the letter was returned to me because they moved. I didn't have the new address so now I have to send it out again. Another thing that bugs me is when I first installed it I called with some questions (no 800 number of course) and they told me that I was allowed one call and then I would be billed for additional tech assistance, so what was the point of the "maintenence agreement". I've had better luck getting info from this site then I've ever had with them!!!

08-26-2002, 09:33 PM	#5 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,760 Rep Power: 9	Thank you terryberry, for your kind words regarding this site and forum. We truly do try and help as best we can. Are you serious - Helios Tech Support said you get one call and then you have to paid, tell me you are kidding. Take a look at the Helios Software Maintenance Agreement. Section 8 and 9 clarify that you are to receive FREE Technical Support while the agreement is in force. The current mailing address for cancellation of Technical Support is also provided on this form. _________________ Andy Thompson ACT Business Solutions Toll-Free 877-777-6717 andy@atso.ca ACT Help Center [ This Message was edited by: Andy @ ATSO.ca on 2002-08-26 21:37 ]

08-28-2002, 06:13 PM	#6 (permalink)
terryberry Join Date: Nov 5 2001 Posts: 155 Rep Power: 7	Andy, You're welcome!!! I'm sure I speak for everyone here!! I've had my software for almost 2 years. Every problem or question that I have addressed in your forum has been solved by you! Thank you for all of the time and assistance that you have given all of us. PS, maybe YOU should come out with a program of your own. I'd buy it!! Thanks again, Lesa

08-28-2002, 06:41 PM	#7 (permalink)
Gene Waiting Confirmation Join Date: Dec 8 2000 Posts: 212 Rep Power: 0	Prisoners get one call, not Helios monthly subscribers.

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