Go Back   tanTALK - Tanning Salon Business Owners Community > TanTalk Central > Technology Forum

Technology Forum Computer questions? Need Technical assistance? Ask Andy!

Reply
 
LinkBack Thread Tools
Old 07-05-2002, 10:35 PM   #11 (permalink)
 
Join Date: Jul 6 2001
Posts: 1,875
Rep Power: 24 tangirl will become famous soon enough
I'm going to stay with Version 9.
tangirl is offline   Reply With Quote
Old 07-06-2002, 10:20 AM   #12 (permalink)
 
Join Date: Apr 19 2001
Posts: 2,262
Rep Power: 24 Chippp will become famous soon enough
I think helios needs a wake up call!

If the product doesn't meet our needs it gets replaced!

Do we need to originize a helios upgrade boycott?
Or will the "improvement" in helios 10 improve it right out of business?

Thanks for the info, I bet helios never told anyone they tampered with "our" data files.
If this is the case they need to explain it to us why.
Chippp is offline   Reply With Quote
Old 02-04-2003, 10:31 AM   #13 (permalink)
I love Derf!!
 
BooBop's Avatar
 
Join Date: Apr 5 2001
Age: 67
Posts: 7,766
Rep Power: 28 BooBop has much to be proud of BooBop has much to be proud of BooBop has much to be proud of BooBop has much to be proud of BooBop has much to be proud of BooBop has much to be proud of BooBop has much to be proud of BooBop has much to be proud of BooBop has much to be proud of
refresh topic for tikitan
_________________
Mitzi

Getting Ready to Rock in 2003[ This Message was edited by: Mitzi on 2003-02-04 09:32 ]
BooBop is offline   Reply With Quote
Old 02-04-2003, 10:50 AM   #14 (permalink)
 
Andy's Avatar
 
Join Date: Jan 25 2000
Location: CT
Posts: 1,768
Rep Power: 25 Andy has a spectacular aura about Andy has a spectacular aura about
To update the info in this thread:

The encryption has been removed by Helios after 10.0.45, which was distributed at the Vegas show.

10.0.62 still had some impact ... the encryption was removed but the Address on the client list was printed encrypted ... all record of encryption removed in 10.0.70

Current versions being shipped are 10.0.81 and 10.0.82 likely 10.0.82 now ... I have not seen this version yet and can not comment on it till I do ... Helios advise users that all prior V10 issues have been addressed/corrected ... that will be VERY good news.

BUT, the reports in V10.0.70 are MAJOR crap ... so if they have resolved that it will be a very good thing.

If you install V10 to take a look on a system also running V9 you will need to drag and drop the Helios9 executable on the V10 CD in the Ugrade directory to the Helios9 folder. V10 upgrades some library system files used by V9 and V9.4 is not compatible with them but V9.4.5 on the V10 CD is (almost) ... V9 Smart Mail will not run with V9.4.5 but is operational again in V10.0.70 +. You will get a Videosoft vsocx upgrade message on all the V9 reports in V9.4.5 ... which I guess you could upgrade for $156.USD ... NOT ... just click the X in the upper right corner, closing the message and report generates as normal ... just an annoying little message.

The dongle that comes with V10 also works with V9, BUT the V9 dongle will NOT work with V10 ... so switch the dongle immediately upon receipt and return the V9 dongle to Helios to avoid the $895. charge from keeping the V9 dongle more than 30 days.

Issues, in my opinion, major issues with V10 up to and including V10.0.70 ... see other thread regarding issues, POS screen layout etc.

Looking forward to getting V10.0.82 to evaluate the improvement that Helios have made therein compared to their statement that all is resolved ... had to chuckle, they told many users there were no issues with V10 over the last 3 months since it's release just prior to the Nashville show ... now all those "no issues" have been corrected ... honestly, I do hope so ... but we will see.

Helios V10 only operates with Windows 2000 (Service Pack 1 or greater) and Windows XP Professional. Be sure your operating system meets these requirements before you start the install or upgrade process.

_________________

Andy Thompson
ACT Business Solutions
Toll-Free 877-777-6717
andy@atso.ca
ACT Help Center [ This Message was edited by: Andy @ ATSO.ca on 2003-02-04 09:57 ]
Andy is offline   Reply With Quote
Old 02-04-2003, 09:53 PM   #15 (permalink)
Waiting Confirmation
 
Join Date: Dec 8 2000
Posts: 169
Rep Power: 0 Gene is on a distinguished road
Andy, are you saying that Helios 10 will not install under Windows XP Home even in compatability mode? I thought I read back somewhere that it would.
Gene is offline   Reply With Quote
Old 02-04-2003, 10:27 PM   #16 (permalink)
 
Andy's Avatar
 
Join Date: Jan 25 2000
Location: CT
Posts: 1,768
Rep Power: 25 Andy has a spectacular aura about Andy has a spectacular aura about
Gene, Helios stated wrongly that V9.4 would not run with Windows XP Home.

Using the compatability mode V9.4 will install and operate properly (with a little Windows twicking) on both XP Home and Pro.


NOW HELIOS V10 ... that is another story ... and honestly I have not had the occasion to attempt to install it on XP Home ... but my understanding and the V10 manual states that V10 will only install on a system running Windows 2000 or XP Professional.

With Windows 2000 you must also have applied Service Pack 1.

Andy is offline   Reply With Quote
Old 02-04-2003, 10:33 PM   #17 (permalink)
 
Andy's Avatar
 
Join Date: Jan 25 2000
Location: CT
Posts: 1,768
Rep Power: 25 Andy has a spectacular aura about Andy has a spectacular aura about
As I understand the logic as to why ... because the only difference between Home and Professional are additional functions and features in Professional that are excluded from Home ... is the intent, which I do not believe is actually operational yet in V10 to allow the user to access the Helios V10 Reporting Engine over the internet ... the web interface application they plan to use to provide this planned ability is not included in the Home edition of XP.

Assumption on my part as to the reason, but I believe I am close if not totally correct.
Andy is offline   Reply With Quote
Old 02-05-2003, 07:21 PM   #18 (permalink)
 
Neon Beach's Avatar
 
Join Date: Nov 30 2000
Location: Ontario
Age: 61
Posts: 38,594
Rep Power: 107 Neon Beach has a reputation beyond repute Neon Beach has a reputation beyond repute Neon Beach has a reputation beyond repute Neon Beach has a reputation beyond repute Neon Beach has a reputation beyond repute Neon Beach has a reputation beyond repute Neon Beach has a reputation beyond repute Neon Beach has a reputation beyond repute Neon Beach has a reputation beyond repute Neon Beach has a reputation beyond repute Neon Beach has a reputation beyond repute
With all of these comments, I have to agree with most of you and stick with Ver. 9. If and when it comes time for new software, I'll be looking for something else. This is a bit disappointing, I have never had any major issues with Helios in the 4 1/2 years I've had it.
Neon Beach is offline   Reply With Quote
Old 03-09-2003, 07:57 PM   #19 (permalink)
 
Join Date: Jul 21 2002
Location: NC
Posts: 129
Rep Power: 23 BlueEzs007 is on a distinguished road
I find Helios to be some of the rudiest people I have ever done business with. I plan to stay at Version 9.4 and I just recently cancelled my so called service contract. The program works well however the service stinks. I could not believe the nightmare they put me through when I went to Version 9.4. New computer and the whole works. Could not believe it..
BlueEzs007 is offline   Reply With Quote
Old 03-09-2003, 09:50 PM   #20 (permalink)
 
Andy's Avatar
 
Join Date: Jan 25 2000
Location: CT
Posts: 1,768
Rep Power: 25 Andy has a spectacular aura about Andy has a spectacular aura about
and believe me it told me months and in fact years, including an 16 hour round trip drive to Chicago to get them (Helios) to have the final V8 and V9 as stable as it is ... not perfect, but the best Helios since the DOS days and MILES better than V10.
Andy is offline   Reply With Quote
Reply

Bookmarks



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
HELIOS Regional Trainings - Winter Schedule Andy Technology Forum 3 11-09-2004 08:19 PM
ALERT to Helios Users re XP-SP2 update Andy Technology Forum 3 09-18-2004 04:38 AM
HELIOS - V10 Review of Changes and New Features Andy Technology Forum 5 01-20-2003 02:10 PM
HELIOS Average Cost and COGS Andy Technology Forum 2 08-22-2002 08:19 PM
more about Helios V10 Andy Technology Forum 3 05-28-2002 09:35 AM


All times are GMT -5. The time now is 03:07 PM.


Powered by vBulletin® Version 3.7.2
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0
Copyright 2009 - tanTALK.com

click here for advertising info!