Client List

Kimmee · 03-05-2002, 10:08 AM

I just printed out an entire client list for my company and all of the birthday's printed out as 12/30/99.

I have each customers birthday entered correctly.

All the other feilds ( last name, first name, client number, address, city, zip home and work numbers) are correct.

What is the problem?

Thank you

Andy · 03-05-2002, 10:54 AM

I just tried the same report on my test data and you are correct. 12/30/99 in the BDay field on all clients listed on the Client List report.

I will forward this information to Helios Technical Support.

Kimmee · 03-05-2002, 12:26 PM

Thank you Andy!

Andy · 03-05-2002, 01:12 PM

Manager of Tech Support at Helios advise that this report problem is fixed in the new V10 reports.

and before you ask, once a Software Developer like Helios starts working on a new version (like V10) of their Software - the current version (V9.4) remains unchanged, until that new version is released.

Chippp · 03-05-2002, 01:31 PM

I have the problem were if you print the client list no clients with a last name starting with x or y or z are printed.

Becky · 03-05-2002, 01:46 PM

It seems like all known problems will be fixed with V10. My question is WHEN will we get V10? I have been hearing about it for months.

Kimmee · 03-05-2002, 01:52 PM

I am sooo ready to get the version 10.. looks like it has some great new features in it...

so when is the REAL question?

Thanks Andy for finding out the answer so promptly for us

Andy · 03-05-2002, 02:24 PM

Chippp

The only thing close that I could recreate in my testing was that if you enter a single letter in each of the from / to range ( a thru z ) then it did not print the last customer starting with Z but it did print all other. Using two or more Z's in to to field included all clients.

If you leave the range fields blank - it will assume you want all clients listed.

Andy · 03-05-2002, 02:42 PM

The most recent "best estimate" that I have heard is "likely a couple more months".

Folks - BELIEVE ME - we do not want Version 10 before it is ready.

The last info that I was given advised that Version 10 will have the following structural changes:

1. Moving from Access 97 to Access 2000
2. Separate Database Files for Employees/Passwords and also for Sales Codes, both being moved out of Helios.mdb
(this will be a BIGGIE - thinks of all the places in Helios that would access Employees / Security / Sales Codes)
3. Entirely new Reports - redesigned and rewritten

Now this data is 5 months old, and maybe with the delay from last November the Version 10 beast will be the same as shown at Nashville and MAYBE it will be MORE or different. I do not know - during the last 2 months to only comment I get re V10 is "NO COMMENT, watch the website for an announcement".

My money is on the Vegas 2002 show. Look for it then, why not get as much bang for your buck out of a new release.

V9.4 has a few issues sure, but V9 has been one of the very best releases based on my experience - anyone remember the early days of V8. I also am looking forward to V10 for many reasons - but my advise to my clients is "Do not be a pioneer, slow and steady", test it well apart from your live system before converting (once it is available).

All the very best, and as a friend would say "May our bulbs burn long and bright". Best wishes for an excellent season.

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03-05-2002, 10:08 AM	#1 (permalink)
Kimmee Join Date: Jan 10 2002 Posts: 426 Rep Power: 7	I just printed out an entire client list for my company and all of the birthday's printed out as 12/30/99. I have each customers birthday entered correctly. All the other feilds ( last name, first name, client number, address, city, zip home and work numbers) are correct. What is the problem? Thank you

03-05-2002, 10:54 AM	#2 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,763 Rep Power: 9	I just tried the same report on my test data and you are correct. 12/30/99 in the BDay field on all clients listed on the Client List report. I will forward this information to Helios Technical Support.

03-05-2002, 12:26 PM	#3 (permalink)
Kimmee Join Date: Jan 10 2002 Posts: 426 Rep Power: 7	Thank you Andy!

03-05-2002, 01:12 PM	#4 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,763 Rep Power: 9	Manager of Tech Support at Helios advise that this report problem is fixed in the new V10 reports. and before you ask, once a Software Developer like Helios starts working on a new version (like V10) of their Software - the current version (V9.4) remains unchanged, until that new version is released.

03-05-2002, 01:31 PM	#5 (permalink)
Chippp Join Date: Apr 19 2001 Posts: 2,556 Rep Power: 8	I have the problem were if you print the client list no clients with a last name starting with x or y or z are printed.

03-05-2002, 01:46 PM	#6 (permalink)
Becky Waiting Confirmation Join Date: May 7 2001 Posts: 1,057 Rep Power: 0	It seems like all known problems will be fixed with V10. My question is WHEN will we get V10? I have been hearing about it for months.

03-05-2002, 01:52 PM	#7 (permalink)
Kimmee Join Date: Jan 10 2002 Posts: 426 Rep Power: 7	I am sooo ready to get the version 10.. looks like it has some great new features in it... so when is the REAL question? Thanks Andy for finding out the answer so promptly for us

03-05-2002, 02:24 PM	#8 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,763 Rep Power: 9	Chippp The only thing close that I could recreate in my testing was that if you enter a single letter in each of the from / to range ( a thru z ) then it did not print the last customer starting with Z but it did print all other. Using two or more Z's in to to field included all clients. If you leave the range fields blank - it will assume you want all clients listed.

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