Potential Revenue Loss

Danno · 02-21-2002, 06:29 PM

One of my managers just found a major problem with Helios Verison 9.2.5 and 9.4 and possibly 9.1.2

She noticed that her daily sales reports were off. Upon further investigation the problem is in accepting a split payment that include either "bonus bucks" or "prepaids". With the split payment method NONE of the "bonus buck" or "prepaid" monies are deducted from the customers account.

This seems to only happen when the cash amount is greater than the amount spent.

Example: Susan has $20 in bonus bucks and buys a bottle of Helix for $50. She wants to use all of her bonus bucks and pay cash for the remainder. If she give you a $100 bill Helios will show the correct amount of change of $80. But after the sale she STILL HAS HER $20 in bonus bucks. Since the screen erases just after the sale you don't notice this right off.

You just lost $20!

This also happens with Prepaids as well.

Andy · 02-21-2002, 07:00 PM

Danno, I just tested this in V9.4 and I experienced the same problem with a test transaction as you reported.

I have emailed a link to your post to the Manager of Tech Support at Helios.

THANK YOU

CHUNN · 02-22-2002, 12:11 AM

Andy,

Is there a way we can go back and see how many people we did not deduct bonus bucks on? I would like to deduct the bonus bucks and prepaids on people in the past. That could be a lot of money.

Chippp · 02-22-2002, 09:45 AM

HELIOS SHOULD HAVE TO PAID THE SALON OWNERS FOR THEIR LOSSES> THIS IS OUTRAGIOUS!
HELIOS SHOULD HAVE KNOW THIS AND SENT A PATCH TO ALL USERS!
WHAT IS WRONG?
IS THIS WHY HELIOS HAD TO MERGE THEY ARE HAVING BIG PROBLEMSI wondered about this from the start.

Chippp · 02-22-2002, 09:52 AM

KEEP IT SIMPLE STUIPID!!!!
the kiss method!
The use of features not absolutly needed will only make your life ****!
I find it hard to beleive helios could let this hugh problem get passed onto salons....A bunch of people at helios did not do thier job!!!!

Chippp · 02-22-2002, 09:54 AM

thankyou Danno
from all helios users!

Chippp · 02-22-2002, 10:02 AM

chunn this is why I don't use 1/2 the features in helios!
Wait till you have a data screw up like i had back in november, 30 days worth of corupted backups on zip disks!
Total lock out.
What a mess, when I tried to do a restore!
Total lock out again.
Helios did not and could not help at all.
Thank god for the paper back ups I did.

Danno · 02-25-2002, 04:23 AM

Andy,

Have you Heard anything back from the Manager of Tech Support at Helios?

Quote:
On 2002-02-21 18:00, Andy @ ATSO.ca wrote:
Danno, I just tested this in V9.4 and I experienced the same problem with a test transaction as you reported.

I have emailed a link to your post to the Manager of Tech Support at Helios.

THANK YOU

Andy · 02-25-2002, 10:06 AM

Manager of Helios Tech Support advises that this issue has been corrected in Version 10.

I asked for an update on the projected release date of V10 - likely a month or so.

I suggested that a utility to assist in identifying prior transactions related to this issue would be a benefit to Users. This would allow Users to adjust Bonus Bucks remaining or Prepaids remaining if appropriate (using Master Edit). Have had a couple of email exchanges with Helios on this idea and am awaiting a final response.

CHUNN · 02-25-2002, 03:15 PM

What about a fix for Version 9?

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02-21-2002, 06:29 PM	#1 (permalink)
Danno Join Date: Dec 10 2001 Location: Michigan Posts: 46 Rep Power: 0	One of my managers just found a major problem with Helios Verison 9.2.5 and 9.4 and possibly 9.1.2 She noticed that her daily sales reports were off. Upon further investigation the problem is in accepting a split payment that include either "bonus bucks" or "prepaids". With the split payment method NONE of the "bonus buck" or "prepaid" monies are deducted from the customers account. This seems to only happen when the cash amount is greater than the amount spent. Example: Susan has $20 in bonus bucks and buys a bottle of Helix for $50. She wants to use all of her bonus bucks and pay cash for the remainder. If she give you a $100 bill Helios will show the correct amount of change of $80. But after the sale she STILL HAS HER $20 in bonus bucks. Since the screen erases just after the sale you don't notice this right off. You just lost $20! This also happens with Prepaids as well.

02-21-2002, 07:00 PM	#2 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,763 Rep Power: 9	Danno, I just tested this in V9.4 and I experienced the same problem with a test transaction as you reported. I have emailed a link to your post to the Manager of Tech Support at Helios. THANK YOU

02-22-2002, 12:11 AM	#3 (permalink)
CHUNN Police Department Join Date: Oct 17 2000 Location: Huntsville, AL Posts: 4,394 Blog Entries: 1 Rep Power: 10	Andy, Is there a way we can go back and see how many people we did not deduct bonus bucks on? I would like to deduct the bonus bucks and prepaids on people in the past. That could be a lot of money.

02-22-2002, 09:45 AM	#4 (permalink)
Chippp Join Date: Apr 19 2001 Posts: 2,556 Rep Power: 8	HELIOS SHOULD HAVE TO PAID THE SALON OWNERS FOR THEIR LOSSES> THIS IS OUTRAGIOUS! HELIOS SHOULD HAVE KNOW THIS AND SENT A PATCH TO ALL USERS! WHAT IS WRONG? IS THIS WHY HELIOS HAD TO MERGE THEY ARE HAVING BIG PROBLEMSI wondered about this from the start.

02-22-2002, 09:52 AM	#5 (permalink)
Chippp Join Date: Apr 19 2001 Posts: 2,556 Rep Power: 8	KEEP IT SIMPLE STUIPID!!!! the kiss method! The use of features not absolutly needed will only make your life ****! I find it hard to beleive helios could let this hugh problem get passed onto salons....A bunch of people at helios did not do thier job!!!!

02-22-2002, 09:54 AM	#6 (permalink)
Chippp Join Date: Apr 19 2001 Posts: 2,556 Rep Power: 8	thankyou Danno from all helios users!

02-22-2002, 10:02 AM	#7 (permalink)
Chippp Join Date: Apr 19 2001 Posts: 2,556 Rep Power: 8	chunn this is why I don't use 1/2 the features in helios! Wait till you have a data screw up like i had back in november, 30 days worth of corupted backups on zip disks! Total lock out. What a mess, when I tried to do a restore! Total lock out again. Helios did not and could not help at all. Thank god for the paper back ups I did.

02-25-2002, 04:23 AM	#8 (permalink)
Danno Join Date: Dec 10 2001 Location: Michigan Posts: 46 Rep Power: 0	Andy, Have you Heard anything back from the Manager of Tech Support at Helios? Quote: On 2002-02-21 18:00, Andy @ ATSO.ca wrote: Danno, I just tested this in V9.4 and I experienced the same problem with a test transaction as you reported. I have emailed a link to your post to the Manager of Tech Support at Helios. THANK YOU

02-25-2002, 10:06 AM	#9 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,763 Rep Power: 9	Manager of Helios Tech Support advises that this issue has been corrected in Version 10. I asked for an update on the projected release date of V10 - likely a month or so. I suggested that a utility to assist in identifying prior transactions related to this issue would be a benefit to Users. This would allow Users to adjust Bonus Bucks remaining or Prepaids remaining if appropriate (using Master Edit). Have had a couple of email exchanges with Helios on this idea and am awaiting a final response.

02-25-2002, 03:15 PM	#10 (permalink)
CHUNN Police Department Join Date: Oct 17 2000 Location: Huntsville, AL Posts: 4,394 Blog Entries: 1 Rep Power: 10	What about a fix for Version 9?

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