tmax manager problem

sshannon · 02-07-2002, 08:14 PM

I just installed a T max manger in my salon today. Every thing went well with 3 of my 4 beds, ETS. the second on in the chain from the tmax fails to start after delay time. I called ETS the bed manufacture and they said that it was the wire between the beds. (I am not getting an error and the bed that won't work will show count down time then stop. I didn't get the wire from them so they said call who I got the wire from. I bought the T max from 4 seasons, I call their service department and after we discussed the problem, 4 seasons said it was a bed problem.
One is blaming the other, What the **** am I'm suppose do do! I got a problem and each supplier is blaming the other. Hope you can help. I really believe the problem is in the bed, since the ones further away are working without any errors or problem. If you can help please email or call me.

Sshannon
The Beach
Dyersburg,TN
beach@ecsis.net
731-288-4826

Kevin Barrett · 02-08-2002, 05:24 AM

It's not a cable problem because you can communicate with the bed form the T-Max manager. Are you using the system manually or with a computer?

Kevin Barrett
ADI Tech Support

sshannon · 02-08-2002, 06:42 AM

I am using a computer,however I set it up stand alone first to make sure it would work first. All the beds worked except bed 2, I then hooked it up to the computer and all the beds worked except bed 2. I went back and made it stand alone again, reset the tmax, reset the beds by turning off the power to them and all worked but bed 2. I checked the addresses and all the addresses appeared to be right. bed 1 = 1 bed, bed 2 =2 and so on. I think the problem is in the timer in the bed. I worked in electronics for about 20 years,(not a wizard) and have had lots of trouble shooting time. I can see the bed communicating on the delay time, which means that the cable is good. When delay time ends the bed just won't start. I feel that it has to be in the timer in the bed.

Kevin Barrett · 02-08-2002, 07:20 AM

Does the bed start when you press the button (I'm assuming it does). Are these timers in the beds or T-Max 3As on the wall (I'm assuming they are timers in the tanning beds)? And it happens weather you start a session with the PC or T-Max Manager? What if you set time and start a session on the timer in the room without using the T-Max Manager? Does it still do the same thing?

Kevin Barrett
ADI Tech Support[ This Message was edited by: Kevin Barrett on 2002-02-08 07:21 ]

sshannon · 02-08-2002, 07:39 AM

The bed works fine in stand alone mode--it will not work with tmax or when the tmax is controlled by pc. this bed is a sundome XL48 by ETS. if you are a work I will call you and talk if possible Steve

sshannon · 02-08-2002, 03:49 PM

Kevin, Thanks so much for your help and support on the tmax. I finally got to talk to someone at ETS that knew what they were talking about. The only problem was a parameter in the sundome address. No Bad wires and no bad Tmax. It is working fine now. Again I appreciate you help.
sshannon
the beach
beach@ecsis.net

Kevin Barrett · 02-08-2002, 04:26 PM

Your welcome. Let me know if you need anything else.

Kevin Barrett
ADI Tech Support

SLI-HOT · 03-21-2002, 07:44 PM

I'm getting acquinted with T-Max enough to know that param. How about this one - I finally have 8 of 9 beds working fine with the T-Max Manager Pro running manually, but when I connect to Helios, it sends time to the wrong bed (address minus 1) or I get the error sending time message.

Any advise?

BartMan

Kevin Barrett · 03-22-2002, 07:13 AM

When setting up the beds in Helios there is a setting that sets the rooms numbers. These numbers can be different than the addresses set up on the timers. So a timer addressed to room 1 can be called room 4 in Helios. Contact Helios and they can streighten this our for you.

Kevin Barrett
ADI Tech Support

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02-07-2002, 08:14 PM	#1 (permalink)
sshannon Join Date: Jan 22 2002 Posts: 34 Rep Power: 0	I just installed a T max manger in my salon today. Every thing went well with 3 of my 4 beds, ETS. the second on in the chain from the tmax fails to start after delay time. I called ETS the bed manufacture and they said that it was the wire between the beds. (I am not getting an error and the bed that won't work will show count down time then stop. I didn't get the wire from them so they said call who I got the wire from. I bought the T max from 4 seasons, I call their service department and after we discussed the problem, 4 seasons said it was a bed problem. One is blaming the other, What the **** am I'm suppose do do! I got a problem and each supplier is blaming the other. Hope you can help. I really believe the problem is in the bed, since the ones further away are working without any errors or problem. If you can help please email or call me. Sshannon The Beach Dyersburg,TN beach@ecsis.net 731-288-4826

02-08-2002, 05:24 AM	#2 (permalink)
Kevin Barrett Join Date: Jan 26 2000 Location: Branson West, MO Age: 42 Posts: 210 Rep Power: 9	It's not a cable problem because you can communicate with the bed form the T-Max manager. Are you using the system manually or with a computer? Kevin Barrett ADI Tech Support

02-08-2002, 06:42 AM	#3 (permalink)
sshannon Join Date: Jan 22 2002 Posts: 34 Rep Power: 0	I am using a computer,however I set it up stand alone first to make sure it would work first. All the beds worked except bed 2, I then hooked it up to the computer and all the beds worked except bed 2. I went back and made it stand alone again, reset the tmax, reset the beds by turning off the power to them and all worked but bed 2. I checked the addresses and all the addresses appeared to be right. bed 1 = 1 bed, bed 2 =2 and so on. I think the problem is in the timer in the bed. I worked in electronics for about 20 years,(not a wizard) and have had lots of trouble shooting time. I can see the bed communicating on the delay time, which means that the cable is good. When delay time ends the bed just won't start. I feel that it has to be in the timer in the bed.

02-08-2002, 07:20 AM	#4 (permalink)
Kevin Barrett Join Date: Jan 26 2000 Location: Branson West, MO Age: 42 Posts: 210 Rep Power: 9	Does the bed start when you press the button (I'm assuming it does). Are these timers in the beds or T-Max 3As on the wall (I'm assuming they are timers in the tanning beds)? And it happens weather you start a session with the PC or T-Max Manager? What if you set time and start a session on the timer in the room without using the T-Max Manager? Does it still do the same thing? Kevin Barrett ADI Tech Support[ This Message was edited by: Kevin Barrett on 2002-02-08 07:21 ]

02-08-2002, 07:39 AM	#5 (permalink)
sshannon Join Date: Jan 22 2002 Posts: 34 Rep Power: 0	The bed works fine in stand alone mode--it will not work with tmax or when the tmax is controlled by pc. this bed is a sundome XL48 by ETS. if you are a work I will call you and talk if possible Steve

02-08-2002, 03:49 PM	#6 (permalink)
sshannon Join Date: Jan 22 2002 Posts: 34 Rep Power: 0	Kevin, Thanks so much for your help and support on the tmax. I finally got to talk to someone at ETS that knew what they were talking about. The only problem was a parameter in the sundome address. No Bad wires and no bad Tmax. It is working fine now. Again I appreciate you help. sshannon the beach beach@ecsis.net

02-08-2002, 04:26 PM	#7 (permalink)
Kevin Barrett Join Date: Jan 26 2000 Location: Branson West, MO Age: 42 Posts: 210 Rep Power: 9	Your welcome. Let me know if you need anything else. Kevin Barrett ADI Tech Support

03-21-2002, 07:44 PM	#8 (permalink)
SLI-HOT Join Date: Feb 5 2002 Posts: 105 Rep Power: 0	I'm getting acquinted with T-Max enough to know that param. How about this one - I finally have 8 of 9 beds working fine with the T-Max Manager Pro running manually, but when I connect to Helios, it sends time to the wrong bed (address minus 1) or I get the error sending time message. Any advise? BartMan

03-22-2002, 07:13 AM	#9 (permalink)
Kevin Barrett Join Date: Jan 26 2000 Location: Branson West, MO Age: 42 Posts: 210 Rep Power: 9	When setting up the beds in Helios there is a setting that sets the rooms numbers. These numbers can be different than the addresses set up on the timers. So a timer addressed to room 1 can be called room 4 in Helios. Contact Helios and they can streighten this our for you. Kevin Barrett ADI Tech Support

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