3A automatically resetting

Sonshinetans · 01-11-2002, 08:29 AM

Hey guys i have a small problem with one of my 3a's
It resets itself every so often.
Today I had a lady tanning in room #6 when the bed shut off the timer reset itself showing clean when in fact it is dirty. This could certainly prove to be disatrous.
I noticed the other day when I pushed the up arrow to reset it after cleaning the bed it showed a 9 on the timer. I had to unplug it to reset it to 0. What do I need to do???
Thanks in advance.
Tommy

Kevin Barrett · 01-11-2002, 08:55 AM

Are you running the system manaully or using a computer? Are you using a T-Max Manager, Manager/Plus or Manager/Pro top control your salon?

Kevin Barrett
ADI Tech Support

Sonshinetans · 01-11-2002, 10:26 AM

using helios software, the new manager with all the digital features. I think it's the pro. The only thing that has changed in the past year is we upgraded from the manager to the manager pro about 2 months ago.
This is the only room with this problem.

Adam Cooper · 01-11-2002, 10:40 AM

Have you checked your power supply for that timer?

Sonshinetans · 01-11-2002, 04:18 PM

what do you mean????
I have power to it.

Kevin Barrett · 01-11-2002, 04:30 PM

It could be that you have a weak power supply. Did you use our power supply to power the unit or are you using a common power supply to power multiple timers?

Kevin Barrett
ADI Tech Support

Sonshinetans · 01-12-2002, 12:02 PM

using your power supply that came with the timer.

Kevin Barrett · 01-12-2002, 06:32 PM

Try swapping that timer wth one in another room. See if the problem follows the timer. Make sure you re-address the timers.

Kevin Barrett
ADI Tech Support

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01-11-2002, 08:29 AM	#1 (permalink)
Sonshinetans Join Date: Oct 23 2000 Location: alabama Posts: 493 Rep Power: 8	Hey guys i have a small problem with one of my 3a's It resets itself every so often. Today I had a lady tanning in room #6 when the bed shut off the timer reset itself showing clean when in fact it is dirty. This could certainly prove to be disatrous. I noticed the other day when I pushed the up arrow to reset it after cleaning the bed it showed a 9 on the timer. I had to unplug it to reset it to 0. What do I need to do??? Thanks in advance. Tommy

01-11-2002, 08:55 AM	#2 (permalink)
Kevin Barrett Join Date: Jan 26 2000 Location: Branson West, MO Age: 42 Posts: 210 Rep Power: 9	Are you running the system manaully or using a computer? Are you using a T-Max Manager, Manager/Plus or Manager/Pro top control your salon? Kevin Barrett ADI Tech Support

01-11-2002, 10:26 AM	#3 (permalink)
Sonshinetans Join Date: Oct 23 2000 Location: alabama Posts: 493 Rep Power: 8	using helios software, the new manager with all the digital features. I think it's the pro. The only thing that has changed in the past year is we upgraded from the manager to the manager pro about 2 months ago. This is the only room with this problem.

01-11-2002, 10:40 AM	#4 (permalink)
Adam Cooper Join Date: Oct 25 2000 Posts: 365 Rep Power: 8	Have you checked your power supply for that timer?

01-11-2002, 04:18 PM	#5 (permalink)
Sonshinetans Join Date: Oct 23 2000 Location: alabama Posts: 493 Rep Power: 8	what do you mean???? I have power to it.

01-11-2002, 04:30 PM	#6 (permalink)
Kevin Barrett Join Date: Jan 26 2000 Location: Branson West, MO Age: 42 Posts: 210 Rep Power: 9	It could be that you have a weak power supply. Did you use our power supply to power the unit or are you using a common power supply to power multiple timers? Kevin Barrett ADI Tech Support

01-12-2002, 12:02 PM	#7 (permalink)
Sonshinetans Join Date: Oct 23 2000 Location: alabama Posts: 493 Rep Power: 8	using your power supply that came with the timer.

01-12-2002, 06:32 PM	#8 (permalink)
Kevin Barrett Join Date: Jan 26 2000 Location: Branson West, MO Age: 42 Posts: 210 Rep Power: 9	Try swapping that timer wth one in another room. See if the problem follows the timer. Make sure you re-address the timers. Kevin Barrett ADI Tech Support

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