Suntouch Connection to Tmax

tanhelp · 07-27-2001, 02:51 AM

Are there any special settings for the COM port on a Windows NT computer connected to a TMax unit with a serial cable? I am using Suntouch to control the beds. I cannot seem to get a link between Suntouch and the Tmax unit. I know the COM port works because I had a serial mouse connected before, and it worked fine.I have tried turning the Tmax unit off and on and resetting the server multiple times. I have also checked the COM setting in Suntouch.Any help would be appreciated.

Kevin Barrett · 07-27-2001, 09:18 AM

Make sure the mouse driver is not still trying to control that Serial port. Run ADNET 2000 and see if it can talk to the T-Max Manager.The Serial port settings are as follows:9600 baud8 bitsNo parityNo Hand shaking1 stop bitI'm on vacation in New Mexico right now (and still answering e-mails, talk about no life:-). I'll send an e-mail to my people to monitor this if you have any further questions. I'm going to be out and running around for a while.Kevin BarrettADI Tech Support

tanhelp · 07-27-2001, 10:36 AM

I have already disabled the serial mouse driver under devices. I also checked the serial driver under devices, and it starts up fine. I have not tried the Adtran yet.When I installed Suntouch, I did not have the serial connection to the Tmax unit yet. Does the computer have to be conneted to the unit before I install Suntouch?I am using an Athalon 1ghz system with 128 MB Ram and Windows NT Workstation 4 sp6.Thanks for your help.

tanhelp · 07-27-2001, 10:41 AM

Correction, not Adtran Adnet 2000.

Dan Boone, ADI · 07-27-2001, 03:24 PM

Try running ADNET, as Kevin suggested.If ADNET cannot communicate with the Manager, we'll start looking at the hardware.Dan Boone, ADI

tanhelp · 07-27-2001, 04:36 PM

I tried running Adnet 2000 with no success. To verify it was not the computer, I hooked the serial cable to another computer and installed Adnet 2000. Again Adnet reported that it could not communicate. This computer was running win98. I have also tried two differnet cables on both COM ports with no success. Could the Tmax unit be malfunctioning? Is there a way to tell what is happening with the serial connection on the Tmax unit itself?

Dan Boone, ADI · 07-28-2001, 08:49 PM

E-mail me with your phone number & a good time to call. It sounds like your Manager communications chip needs to be replaced.Dan Boone, ADIddboone@appdig.com417-338-5101

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07-27-2001, 02:51 AM	#1 (permalink)
tanhelp Join Date: Jul 27 2001 Posts: 4 Rep Power: 0	Are there any special settings for the COM port on a Windows NT computer connected to a TMax unit with a serial cable? I am using Suntouch to control the beds. I cannot seem to get a link between Suntouch and the Tmax unit. I know the COM port works because I had a serial mouse connected before, and it worked fine.I have tried turning the Tmax unit off and on and resetting the server multiple times. I have also checked the COM setting in Suntouch.Any help would be appreciated.

07-27-2001, 09:18 AM	#2 (permalink)
Kevin Barrett Join Date: Jan 26 2000 Location: Branson West, MO Age: 42 Posts: 210 Rep Power: 9	Make sure the mouse driver is not still trying to control that Serial port. Run ADNET 2000 and see if it can talk to the T-Max Manager.The Serial port settings are as follows:9600 baud8 bitsNo parityNo Hand shaking1 stop bitI'm on vacation in New Mexico right now (and still answering e-mails, talk about no life:-). I'll send an e-mail to my people to monitor this if you have any further questions. I'm going to be out and running around for a while.Kevin BarrettADI Tech Support

07-27-2001, 10:36 AM	#3 (permalink)
tanhelp Join Date: Jul 27 2001 Posts: 4 Rep Power: 0	I have already disabled the serial mouse driver under devices. I also checked the serial driver under devices, and it starts up fine. I have not tried the Adtran yet.When I installed Suntouch, I did not have the serial connection to the Tmax unit yet. Does the computer have to be conneted to the unit before I install Suntouch?I am using an Athalon 1ghz system with 128 MB Ram and Windows NT Workstation 4 sp6.Thanks for your help.

07-27-2001, 10:41 AM	#4 (permalink)
tanhelp Join Date: Jul 27 2001 Posts: 4 Rep Power: 0	Correction, not Adtran Adnet 2000.

07-27-2001, 03:24 PM	#5 (permalink)
Dan Boone, ADI Join Date: Jul 6 2001 Posts: 70 Rep Power: 0	Try running ADNET, as Kevin suggested.If ADNET cannot communicate with the Manager, we'll start looking at the hardware.Dan Boone, ADI

07-27-2001, 04:36 PM	#6 (permalink)
tanhelp Join Date: Jul 27 2001 Posts: 4 Rep Power: 0	I tried running Adnet 2000 with no success. To verify it was not the computer, I hooked the serial cable to another computer and installed Adnet 2000. Again Adnet reported that it could not communicate. This computer was running win98. I have also tried two differnet cables on both COM ports with no success. Could the Tmax unit be malfunctioning? Is there a way to tell what is happening with the serial connection on the Tmax unit itself?

07-28-2001, 08:49 PM	#7 (permalink)
Dan Boone, ADI Join Date: Jul 6 2001 Posts: 70 Rep Power: 0	E-mail me with your phone number & a good time to call. It sounds like your Manager communications chip needs to be replaced.Dan Boone, ADIddboone@appdig.com417-338-5101

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