Go Back   tanTALK - Tanning Salon Business Owners Community > TanTalk Central > Tanning Salon Management

Tanning Salon Management Salon management help here.

Reply
 
LinkBack Thread Tools
Old 03-09-2017, 02:40 PM   #1 (permalink)
 
Join Date: Sep 20 2012
Location: Osceola, Iowa
Posts: 145
Rep Power: 6 earthangels is on a distinguished road
Helios Vs Tan Track

Well, I decided to share my experience. Why, because I was shocked by difference in these two options, Helios and Tan Track.

I started out with Tan Track. Love it. I continually pay the $19.99 per month for tech support "just in case". Well, about a year ago I switched to the new chip card reader. Tan track did away with their card swiper so when I needed to set up a EFT, I would swipe the clients card via the CC processing terminal. This is where the problems started. It would not approve or "give a token" for anyone with a Great Western Bank debit card. After round and round and months of this back and forth between Tan Track, Vantiv and Great Western, it was determined that I had no choice but to switch software companies. I decided my best option because of cost was to go with Helios. Helio costs me $49.99 a month in Tech Support. So an additional $30 a month which I didn't particularly care for but what choice did I have. Anyway, Ive had Helios now for about a month. Let me just say that if you are looking for a great tanning software program, go with Tan Track. TT is so simple and easy to understand. What used to take me two steps with TT now takes me 5. There are so many issues that I can't even begin to list them all. Right now I only see two bonuses. 1 is that I can now set up my EFTs without problems. 2 a get a tech on the phone when I call vs waiting for a call back from TT. Not sure if Helios works really well if you have large salons or multiple locations or what but I would go running back to TT if they would fix their issue. TT is awesome for small salons. Oh, I also forgot that another negative for TT is the CC processing company is Vantive and costs me $$ in fees where as Helios uses Cashback and charges no service charge type of fees. Mine with Vantive were $75/month.

Just sayin', if you're shopping around, Tan Track is AWESOME!!!
earthangels is offline   Reply With Quote
Old 03-12-2017, 11:37 PM   #2 (permalink)
 
Join Date: Apr 21 2004
Location: Mass.
Posts: 683
Rep Power: 14 suncitypembroke is on a distinguished road
Re: Helios Vs Tan Track

I been with Tan Track for 14 Years . Yes they have there up and down, like it or not no one perfect, You are the one that has he melt down but it not as hard as you think, most of it is technology changes and it cables you have use and replace, to buy that you think you can used but hey that how everyone one make $$$ and you buy the TUMB to easy the pain. but the service is great, cost reasonable,
suncitypembroke is offline   Reply With Quote
Reply

Bookmarks



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
**Replaced bulbs for first time** How do I track life with Helios? solariumspany Tanning Salon Management 16 12-23-2010 08:55 AM
Tan Track and EFT brgreene Technology Forum 8 11-03-2010 12:58 PM
Tan Track lil_missfit For Sale - FOR SALON OWNERS ONLY 2 01-09-2004 06:01 PM


All times are GMT -5. The time now is 04:33 AM.


Powered by vBulletin® Version 3.7.2
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0
Copyright 2009 - tanTALK.com

click here for advertising info!