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Old 01-07-2017, 11:01 AM   #1 (permalink)
 
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secret shopper

Have any of you out there done the secret shopper thing to evaluate your employees? Did it work? Do you have an outline of the things you asked the Secret Shopper to do? If so, would you share?
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Old 01-09-2017, 05:43 PM   #2 (permalink)
 
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Re: secret shopper

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Originally Posted by rjwarner View Post
Have any of you out there done the secret shopper thing to evaluate your employees? Did it work? Do you have an outline of the things you asked the Secret Shopper to do? If so, would you share?
An even more efficient of evaluating staff as well as preventing theft is with security cameras. Today they are HD and affordable and can de accessed with your phone or computer. Clear sound and video.

If they know that you may be monitoring the salon it keeps them alert and honest.
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Old 01-10-2017, 07:00 AM   #3 (permalink)
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Re: secret shopper

Secret shopping is a great tool in many industries.
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Old 01-10-2017, 02:15 PM   #4 (permalink)
 
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Re: secret shopper

We do it on our new employees to see if they know their stuff or not... Sometimes we do it on our older employees just to see if they are slacking or not giving a salon tour... we usually quiz them on product, price menu see if they know everything and what each membership comes with.. .good way to keep staff on their toes!
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