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Old 12-11-2016, 01:32 PM   #1 (permalink)
 
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Employees

Do you let your employees sit behind the counter or on lobby furniture while on shift? Does it look professional, do you allow them to do it if there is no one tanning? Or do you have stools behind the counter to have them sit on?
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Old 12-12-2016, 11:15 AM   #2 (permalink)
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Re: Employees

I prefer a stool behind the counter to sitting in the lobby. Some salon owners don't like a stool, assuming staff will be lazy and clean less or sit for customers. My answer to that is to set the policies, expectations and consequences for unwanted behavior. Give them the opportunity to act like adults and know when they should be on their feet working and when it is ok to sit for a minute. If they can't handle that responsibility -they probably would be a better fit at a different business
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Old 12-14-2016, 04:45 PM   #3 (permalink)
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Re: Employees

I've got sleeping bags behind the counter.
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Old 12-18-2016, 01:51 PM   #4 (permalink)
 
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Re: Employees

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Originally Posted by KaseyandTheSun View Post
Do you let your employees sit behind the counter or on lobby furniture while on shift? Does it look professional, do you allow them to do it if there is no one tanning? Or do you have stools behind the counter to have them sit on?
Employees will always take what you let them do to extreme. Create rules, task and procedures that must be followed. When you go into a retail establishment are the sales staff sitting or are they alert and ready to greet you. An employee comfortably sitting is not ready to great a tanner and it looks bad to the tanner. If there must be seating it should be a tall stool that is anything but comfortable. Also the store must be in perfect condition to have time to sit.
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Old 12-18-2016, 03:11 PM   #5 (permalink)
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Re: Employees

We don't have seating behind the counter as it does present a unprofessional appearance. Employees WILL stay seated while interacting with clients if the seat is there. If this is okay with you as a salon owner, then provide the seating. We prefer to prevent this from happening from the beginning by not putting them on shifts long enough for them to need to sit down and if they work a second job we try to be the first shift of the the day.

Policies will only get you so far, if you don't want them sitting while talking to clients you better not provide the chair. Humans are lazy and will take the easiest route possible in everything they do...best thing to do is provide the settings, tools, and barriers to get the outcome you want. Meaning you may need to (like we have) shorten the shifts, provide gel pads to stand on, remove chairs, provide internet on a computer, and allow them to do home work in the slow season. These things facilitate the employee staying behind the counter after all their other duties are done, prepared to attend to our clients as needed without sitting.
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Old 12-18-2016, 09:48 PM   #6 (permalink)
 
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Re: Employees

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Originally Posted by DH View Post
We don't have seating behind the counter as it does present a unprofessional appearance. Employees WILL stay seated while interacting with clients if the seat is there. If this is okay with you as a salon owner, then provide the seating. We prefer to prevent this from happening from the beginning by not putting them on shifts long enough for them to need to sit down and if they work a second job we try to be the first shift of the the day.

Policies will only get you so far, if you don't want them sitting while talking to clients you better not provide the chair. Humans are lazy and will take the easiest route possible in everything they do...best thing to do is provide the settings, tools, and barriers to get the outcome you want. Meaning you may need to (like we have) shorten the shifts, provide gel pads to stand on, remove chairs, provide internet on a computer, and allow them to do home work in the slow season. These things facilitate the employee staying behind the counter after all their other duties are done, prepared to attend to our clients as needed without sitting.
Well said. You are not paying them to sit.
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