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Old 08-17-2015, 10:03 PM   #1 (permalink)
 
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Declined EFT Script

What is your procedure to contact EFT customers that have a card decline? My thought is to call the customer and let them know, but often times I get voice mail or the answering machine, and I am hesitant to leave a message saying the card has been declined for privacy reasons.

What are your thoughts, and what is your procedure? Do you have a script that you follow?
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Old 08-20-2015, 09:16 AM   #2 (permalink)
 
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Re: Declined EFT Script

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Originally Posted by rjwarner View Post
What is your procedure to contact EFT customers that have a card decline? My thought is to call the customer and let them know, but often times I get voice mail or the answering machine, and I am hesitant to leave a message saying the card has been declined for privacy reasons.

What are your thoughts, and what is your procedure? Do you have a script that you follow?
Automated emails with Sunlync.
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Old 08-20-2015, 10:49 AM   #3 (permalink)
 
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Re: Declined EFT Script

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Originally Posted by Sunburst View Post
Automated emails with Sunlync.
How do you do automated emails with SunLync?!
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