what is you take on customers bringing in lotion they bought online?
 

for 25% of what you sell for?

Re: what is you take on customers bringing in lotion they bought online?
 

Couldn't care less.

Re: what is you take on customers bringing in lotion they bought online?
 

What few clients buy on the Internet and bring in, I think, at least they are using one!

Re: what is you take on customers bringing in lotion they bought online?
 

Why should you care?

I go to concerts that allow BYOB, and they sell beer at concession stands..
I go to movie theatres that allow personal snacks brought in, that they sell at concession stands.

Can't expect to enforce a rule that I don't follow

Try to put a stop to it, and you will see your customer base dwindle..because someone (competitor) out there is thinking out of the box.

Re: what is you take on customers bringing in lotion they bought online?
 

Deal with it. Its a brave new world my friend. That cat got out of the bag a long, long time ago. Quit believing that the MSRP your distributor gives you means anything-it doesn't.

Re: what is you take on customers bringing in lotion they bought online?
 

The MSRP is set by the manufacturers not distributors.

Just remember that they can't buy actual UV Tanning online. (yet)
Give incentives to those that purchase lotion from you.

Re: what is you take on customers bringing in lotion they bought online?
 

In other words, give your tanning services away to get them to buy your overpriced lotions. Not a winning strategy. How about buy lotions a reasonable prices so that you can compete with the internet? The prices you see on the internet are the market price (or true value) of the product. That is controlled by the consumer, not the manufacturer.

Re: what is you take on customers bringing in lotion they bought online?
 

Oh, its not a few...the internet lotion business is huge my friend.

Re: what is you take on customers bringing in lotion they bought online?
 

Just match prices. Or better yet...sell lotions that can't be found online!

Re: what is you take on customers bringing in lotion they bought online?
 

For some reason we still sell a lot. Maybe the incentives? I know you don't like giving away a free tan with a lotion purchase, I do.