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Old 09-17-2014, 01:23 PM   #1 (permalink)
 
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What is your PSA

What is the PSA average at your salon?
What is your top sales persons PSA?
What is your worst sales persons PSA?
These numbers should include owners numbers.
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Old 09-17-2014, 10:10 PM   #2 (permalink)
 
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Re: What is your PSA

How do you figure all the above and how would effect the salon $$$, Example if you will.
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Old 09-19-2014, 11:18 AM   #3 (permalink)
 
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Re: What is your PSA

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Originally Posted by suncitypembroke View Post
How do you figure all the above and how would effect the salon $$$, Example if you will.
Software should allow you to pull these reports. It is important to see what the average for each sale is for each employee. This allows you to determine who is a strong sales person and who needs additional training or to be replaced. This average is not based on number of hours a sales person works.

If this number is below $6 $ or $7 it is on the low end of what you want to see. $15 and above is where you want to be. By monitoring this number you can set goals and establish training that gets these numbers up. These are not the only numbers that you should be monitoring. You also want to look at per client averages, lotion average per sale. In fact if your software allows you to pull any average related to sells it allows you to see where you are doing well and where you need to concentrate your attention.

It is all based on the level of training that you are giving your employees and the quality of the product you sell.

Even if your advertising efforts are bringing the tanners in it is up to you lo make the sale. Are your people ticket takers or qualified sales people.

This is also determined by who you hire.
Sorry for the long answer, and it still does not cover all of the details that go into keeping that per sale average high.

Different software labels this differently it could be per sale, per transaction, per receipt, they are all the same. Know what is going on in your salon. Software and reports are often unutilized.
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Old 09-19-2014, 11:19 AM   #4 (permalink)
 
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Re: What is your PSA

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Originally Posted by suncitypembroke View Post
How do you figure all the above and how would effect the salon $$$, Example if you will.
When PSA goes up income goes up.
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Old 09-19-2014, 11:49 AM   #5 (permalink)
 
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Re: What is your PSA

In talking to a salon owner about here staff, she identified a person as her top sales person because they sold more than anyone else. Now this person was the only full time employee so obviously that person sold the most. However when we ran a PSA report we found that this person had the lowest PSA in the salon. This person was a ticket taker and not making sales. Is this a bad employee? No, we just need to change the focus of this person and concentrate more on increasing the amount of each sale through training. First you must make your staff aware of PSA numbers and where they are in the salon ranking. By doing this the next time we ran the report this persons PSA had almost doubled, in fact all of her staff increased their PSA and we made a monthly contest out of this number.
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Old 09-19-2014, 12:08 PM   #6 (permalink)
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Re: What is your PSA

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Originally Posted by suncitypembroke View Post
How do you figure all the above and how would effect the salon $$$, Example if you will.
Here you go:

PSA (per session average)

For salon's PSA, divide the gross sales dollars in a time period (day, week, month) by the number of tanning sessions in that time.

Example - $25000 in month's sales divided by 2,100 tan sessions would equal a PSA of $11.90.

Do the same for each employee to see who is most and least effective at the counter and to establish goals.

Was that the info you were looking for?
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Old 09-19-2014, 01:30 PM   #7 (permalink)
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Re: What is your PSA

I just checked mine, it's $12.89. Not bad, but room for improvement. This is the store average; The wife and I each have $15 & change, one employee only has $7.00---she's leaving us.

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Old 09-20-2014, 11:56 AM   #8 (permalink)
 
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Re: What is your PSA

This number obviously changes throughout the year due to busy and slow season so expecting a $15 PSA every month would be most difficult and unrealistic in my opinion.
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Old 09-20-2014, 12:05 PM   #9 (permalink)
 
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Re: What is your PSA

And this also changes with the type of salon you have and what your demographic / local household income average is around you:

Are you the fast food/ lower income/ low overhead/ low price salon? Then maybe you are getting higher foot traffic , but a lower PSA... The high foot traffic makes up for the low PSA then...

Or are you a fine dining/ high end salon in a high income area/ with high end equipment, and an upscale experience/ with higher prices? In this case your PSA will be higher.
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Old 09-20-2014, 12:09 PM   #10 (permalink)
 
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Re: What is your PSA

I agree with Rayz. For Sept. ours is pitiful so I ran ytd. and all my employees and myself fell in the $12-$15 range.
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