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Old 07-23-2014, 11:42 AM   #1 (permalink)
 
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Tanning Software

What tanning software do you guys use? We use SunLync and I love it! It's simple to use but it does crash every now and then I think it has to do with how old or computers are. Hopefully will be updating the computer systems soon! We have three running at our main location and one at our second location.
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Old 07-23-2014, 10:47 PM   #2 (permalink)
 
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Re: Tanning Software

Tan Track been using for 11 years. FYI doesn't matter who you are with it all about the $$$$, when getting the extra add on.
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Old 07-24-2014, 12:44 PM   #3 (permalink)
 
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Re: Tanning Software

We just got tantrack this year and it is amazing
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Old 07-26-2014, 09:55 AM   #4 (permalink)
 
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Re: Tanning Software

i am always amazed at people that think tan track is a great product.
I guess its all about what you are comparing it too.

But then again our industry is void of any real slick technology
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Old 07-26-2014, 10:42 AM   #5 (permalink)
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Re: Tanning Software

TanTrack is not a great product. It's actually a poor product built to provide a minimum service to our industry.

Advantages are quick to learn, cost were low a few years ago, and once they get in the door it's a pain in the butt to change so no one does.

Disadvantages are you're very limited on almost everything you want to do like-upgrades from one package to another, build specialized packages like a intro package, move customers around from one EFT package to another, allow a customer to pay cash one month for their EFT instead of CC, and on on .... , you can't REALLY operate multiple stores (although they'll tell you it's possible with a lot of work), lot's of security issues that allow employees to steal from you, and on on on......

To top all that off their service has gotten worse over the years. For example, three years ago I purchased PC Charge for $550 ($200-$300 too much but worth it with GOOD service) and they installed it and did a wonderful job! Three months ago I purchased PC Charge for $550 ($200-$300 too much but worth it with GOOD service) and their new policy is we must install it our selves with Verifone Tech Support which which blows big time. After three weeks of back and forth the retards at Verifone and the now unsupportive TanTrack Tech Support, I finally got someone to feel sorry for me at Tantrack Tech Support and in two minutes I was up and running. Of course this transaction will ensure that I'm gone at MY earliest opportunity.
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Old 07-26-2014, 08:43 PM   #6 (permalink)
 
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Re: Tanning Software

PC charge is soooooooo obsolete!
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Old 07-27-2014, 02:26 PM   #7 (permalink)
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Re: Tanning Software

Quote:
Originally Posted by Tony View Post
PC charge is soooooooo obsolete!

Yes, I agree but is fitting for an obsolete POS. I'm looking to switch to a POS that will allow me the flexibility I currently don't have which includes replacing PC Charge too.

The ONE thing I LOVED about TanTrack was the integration MPS & TanTrack had. It would be nice to find that integration again with another POS. When designing our processes I do everything possible to make things as efficient as possible for our workers. PC Charge adds another layer of pain in the ***.
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