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Tanning Salon Management Salon management help here. |
View Poll Results: EFT Declines - How do you handle them? | |||
We call the client after a decline. | 5 | 21.74% | |
We email the client after a decline. | 4 | 17.39% | |
We send a letter to the client after a decline. | 6 | 26.09% | |
We terminate the membership after 1 or 2 declines. | 10 | 43.48% | |
We terminate the membership after another # of months. | 7 | 30.43% | |
We don't terminate and fees continue to accrue. | 0 | 0% | |
We charge a decline fee. | 5 | 21.74% | |
We charge a termination fee. | 2 | 8.70% | |
All fees must be paid to continue membership, no exceptions | 2 | 8.70% | |
Fees paid and/or membership type are negotiable. | 3 | 13.04% | |
Multiple Choice Poll. Voters: 23. You may not vote on this poll |
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04-21-2014, 01:17 PM | #31 (permalink) | |
Join Date: Mar 18 2005 Location: GA
Posts: 1,153
Rep Power: 20 | Re: EFT Declines - How do you handle them? Quote:
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04-22-2014, 11:50 PM | #32 (permalink) | |
Join Date: Jan 30 2007 Location: Naples FL
Posts: 782
Rep Power: 18 | Re: EFT Declines - How do you handle them? Quote:
Peach Dont worry i will have you surrounded with Zoom Tan EFT stores soon to put you out of your misery :) | |
04-26-2014, 01:06 PM | #34 (permalink) | |
Join Date: Jan 30 2007 Location: Naples FL
Posts: 782
Rep Power: 18 | Re: EFT Declines - How do you handle them? Quote:
It is not cowboys and indians. Its Gen Sherman all over again if you catch my drift :) | |
05-28-2014, 08:05 AM | #39 (permalink) |
Join Date: Oct 29 2007 Location: OHIO Age: 39
Posts: 237
Rep Power: 17 | Re: EFT Declines - How do you handle them? Hey Tony, How do you handle the customer after all attempts where made and the account was terminated and they return? Is there a balance still on their account? Are they eligible to sign up for EFT again? Also what software do you use and is your text integrated-in advance thank you! On a side note...how I handle my EFT's (1 salon) I mail a letter, or send a message on FB these typically take care of it. If not I take it case by case. For the ones that have burned me 2x they get are no longer eligible to purchase EFT's and enjoy the savings as they have abused it and their account is noted. So far this works..
__________________ Erica/Love My Tan |
05-28-2014, 06:25 PM | #40 (permalink) | |
Join Date: Jan 30 2007 Location: Naples FL
Posts: 782
Rep Power: 18 | Re: EFT Declines - How do you handle them? Quote:
We use Hyperion and yes texting is completely integrated into our draft. The phone calls are report driven but they can just click on the number to call! Last edited by Tony; 05-28-2014 at 10:57 PM. | |
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