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Old 03-20-2013, 12:35 AM   #1 (permalink)
 
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Hiring Bed Cleaners

I am curious to know at what point do you hire a bed cleaner to help out your point of sale person?

or another way you can word this question...

How many tans can your point of sale person handle before they need assistance from a bed cleaner?

Any thoughts ideas or experiences are much appreciative!

Thanks for all your help!
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Old 03-20-2013, 06:20 AM   #2 (permalink)
 
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Re: Hiring Bed Cleaners

If you're losing money because the job's not getting done you need to do one of two things...hire a bed cleaner or hire a new front-desk/sales person. You should know which if you're paying attention to your business.
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Old 03-20-2013, 08:00 AM   #3 (permalink)
 
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Re: Hiring Bed Cleaners

Yeah well we have a number in mind but what made me question it is that we have had some "experienced" employees we hired and interview say their salon was doing 150 tans per day and had no bed cleaner. So they would be running the whole salon by their selves with 150 tans.

At our salons there is no way we would let one person do 150 tans in 1 day by their selves because we think the customer services tends to fall off when the employee gets to many tans while running the whole salon.

Anyone else have any thoughts or comments?
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Old 03-20-2013, 09:32 AM   #4 (permalink)
 
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Re: Hiring Bed Cleaners

Re-read my initial post. It may "sound" a little harsh and that wasn't my intent. Let me put it another way...

There are two things that can suffer if you are understaffed. One is customer service like you mention. The other is your revenue. Neither is acceptable. Is one or the other suffering? If so, I'd definitely bring in a bed cleaner.
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Old 03-20-2013, 09:45 AM   #5 (permalink)
 
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Re: Hiring Bed Cleaners

Yeah I see what your saying and I appreciate your input. I guess I am looking for a couple things...

1. What others seem to think and do in the industry
2. If these "experienced" workers are stretching the truth a bit
3. Also to help any others who have this same question

Thanks again for all your help!

We tend to start hiring bed cleaners in Feb. to help the POS person and when we do they only work during the busiest time of the day.
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Old 03-20-2013, 09:48 AM   #6 (permalink)
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Re: Hiring Bed Cleaners

One employee per about 10 tans per hour. I don't use a bed tech until the 3rd or 4th employee is needed. A bed tech can't help with sales and one sales person can't take care of more than 10 in most cases without the salon sales suffering. Better to have sales people than bed techs.

Last edited by movieking; 03-20-2013 at 09:50 AM.
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Old 03-20-2013, 03:45 PM   #7 (permalink)
 
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Re: Hiring Bed Cleaners

I agree with the 1 employee/10 tans/hour. Over 10/hr then add an employee, but the 10+ needs to be consistent -- not just a random hour with 12+ with the others with 7.

We have had experience with 1 sales employee + 1 room attendant and 2 sales employees at the same time. I prefer 1 and 1, but since minimum wage went up this year for us, the room attendant position is gone forever. If you get paid more, you have to do a lot more.
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Old 03-22-2013, 11:38 AM   #8 (permalink)
 
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Re: Hiring Bed Cleaners

Thanks for everyone's input! That is where we were sitting at too but like I was saying several interviewees said that they were doing 150 tans by their self which I find hard to believe seems perhaps it could be true but sales were most likely not what we have @ the 10 / hr ratio.

How we have things set up is that we have 1 POS person who actually does all the sales and check in customers and etc. Then when needed we have 1 Bed Cleaner to help assist with the beds, cleaning, customers and etc. We tend to make our bed cleaners know more than what other salons do in our area. We make all our bed cleaners know everything about our equipment, tanning lotions, packages, skin types, exposure times, and etc. We train them basically on everything up to the point of making sales and handling the POS system.

Then if we see a bed cleaner who over achieves and we think they can handle being a POS employee one day then we will teach them enough to cover lunch breaks. We tend to train them over a course of time rather than training them all at once like if we were training a POS employee. So far it seems to work pretty well. Also all our bed cleaners are temporary/seasonal employees.
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Old 03-26-2013, 08:21 AM   #9 (permalink)
 
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Re: Hiring Bed Cleaners

# tans per hour is relavent to the # of each bed you have in each level too... If you have a lot of beds, and a good number of each you can push that number higher. The Operator can catch up by cleaning numerous beds at once while there is no wait for the customer due to the higher number of beds.
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Old 06-06-2013, 09:29 AM   #10 (permalink)
 
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Re: Hiring Bed Cleaners

I'm new to the salon business and was reading this and couldn't figure out if you have someone who cleans the beds or if you make the client clean? The other places in town make clients clean the beds themselves so when I opened I wanted to provide that service, but am interested in what others are doing.
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