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Old 09-26-2011, 12:37 PM   #1 (permalink)
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TanTrack Problems... advice needed asap!

We have been using the TanTrack system for 5 years now without any issues and we have recently moved into a larger location. We are encountering a TON of issues with TanTrack. We have a master computer in my office and 2 slave stations at the main reception counter that connect to the same receipt printer and cash box. I am assuming this is a fairly common set up!! Well... we have had nothing but problems! And I am to the point that I am looking into other operating software systems. They cannot keep up with the demand of my salon. Slow processing, slow in finalizing sales, reports have errors, client profiles are getting screwed up, we cannot pull reports, etc... it continues. I have never used Helios, but am desperate for a system that can keep up with my salon. We are 5 weeks into the semester and already upwards of 200 people a day - with expectations that will double by Xmas season break. With this system being so slow and TT tech not being able to figure out the issues - I have no other choice but to start looking... any advice on other operating systems - PLEASE let me know!!
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