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Old 12-26-2010, 08:26 AM   #1 (permalink)
 
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Question Helios V12 online - any recommendations?

I am currently using Helios v11.x desktop. I am considering upgrading to their server for version 12 and having online access. One of my salons is almost 30 miles away and Helios v12 online would make it a lot easier to get the reports whenever I want.

My concern is that I might not be able to get a report of the customers' names and emails for my own use in my own ways. I have checked with the Helios technicians and their response is that they only know version 11 and someone else will have to call me back about version 12 online. Needless to say, no phone call yet.

Does anyone have experience with version 12 online? Can they get the reports on their customers from Helios?

Thanks,
Maggie
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Old 12-26-2010, 08:31 AM   #2 (permalink)
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Re: Helios V12 online - any recommendations?

Im on helios 11, and through DYNDNS.COM AND VNC. I can watch sales being made and get all the reports.
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Old 12-26-2010, 08:39 AM   #3 (permalink)
 
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Re: Helios V12 online - any recommendations?

I had never heard of that.

But, thanks, that is something I will check out.
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Old 12-26-2010, 08:45 AM   #4 (permalink)
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Re: Helios V12 online - any recommendations?

logmein.com is another way to log onto your salon computers to do anything you would normally do if you were right in front of it. Are you using back office? It's on the Helios disc. IMO back office is an essential tool if you're on Helios.
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Old 12-26-2010, 08:58 AM   #5 (permalink)
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Re: Helios V12 online - any recommendations?

Quote:
Originally Posted by movieking View Post
logmein.com is another way to log onto your salon computers to do anything you would normally do if you were right in front of it. Are you using back office? It's on the Helios disc. IMO back office is an essential tool if you're on Helios.
Do you find that somtimes onsite reports and back office do not match ?
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Old 12-26-2010, 11:52 AM   #6 (permalink)
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Re: Helios V12 online - any recommendations?

Truthfully I never used the onsite reports so I don't have anything to compare to. My managers did but I didn't. I've been on Sunlync for the last 3 years so I don't remember all the ins and outs of Helios.
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Old 01-15-2011, 08:02 AM   #7 (permalink)
 
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Re: Helios V12 online - any recommendations?

So, Movieking, you were on Helios first and then moved to SunLync, and been with them for 3 years. In your personal opinion, what does SunLync provide you that Helios doesn't or didnt'?
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