07-15-2010, 02:41 PM | #2 (permalink) |
Join Date: Mar 7 2010 Location: 1
Posts: 78
Rep Power: 0 | Re: Declined EFTs? I usually call the client if it hasn't gone through within a couple days. Just basically tell them we need to verify their card information. I also post a balance due on their account so they must pay before tanning again.
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07-16-2010, 12:13 PM | #3 (permalink) |
I love Derf!! Join Date: Sep 14 2006 Location: southeast
Posts: 394
Rep Power: 18 | Re: Declined EFTs? If I have an email I will email them or wait till they come in. We also keep trying their card manually. If it does not go through when they come in there is a charge of $15 we charge them for their decline. Once I implemented the $15 charge we do not get many back. |
07-17-2010, 05:50 PM | #4 (permalink) | |
Re: Declined EFTs? Quote:
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12-09-2010, 03:53 PM | #8 (permalink) |
Join Date: May 5 2010 Location: Way up North
Posts: 43
Rep Power: 0 | Re: Declined EFTs? Our contract states any card that is declined is subject to a $15 redraft fee and if it is declined a second time is subject to a $30 fee. We just started EFT's last month so haven't had an issue yet, hopefully it won't happen too often. |
12-11-2010, 11:03 AM | #9 (permalink) |
I love Derf!! Join Date: May 27 2005 Location: Tennessee
Posts: 227
Rep Power: 19 | Re: Declined EFTs? We charge a $10 decline fee. If you don't charge them, they'll do it all the time. We have some months where 3 decline, and we have some months where 20 decline. We call them and if it declines again the next month and we haven't heard from them, we terminate their membership.
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12-15-2010, 06:27 PM | #10 (permalink) |
Join Date: Sep 23 2005 Location: 1401 Park Ave Age: 46
Posts: 43
Rep Power: 0 | Re: Declined EFTs? I do not know about other salons but there is no real way to get the money when the card declines. I dont charge anything if the EFT declines. No ones is gonna come back to you salon if its been over a few days and they have to pay a fee and then the price of the month. I usually just prorate it so they keep coming in. It sucks but its worked for me. |
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