What Should We Do??? - tanTALK

Ferrari · 07-31-2009, 11:31 AM

We have a woman at our salon who literally tans everyday for the last month or two. We have tried telling her that she only needs to come in every other day but she doesn't take our advice & we are starting to become extremly concerned for her health. Also, she is very, very skinny. She looks like she is annorexic or belimic which is also a big concern. We can't refuse her as a customer because she will just end up going somewhere else. How can we get it through to her without offending her at the same time?

IslandGirlie2 · 07-31-2009, 11:35 AM

Your not a doctor, don't pretend to be one. If this woman truely is anorexic or worse, pointing her weight out could cause more issues, and she needs more help than you can offer. Are you concerned for her health because she tans everyday? Or because she is so skinny? State law is one tan per 24 hr period, she isn't abusing that, Im thinking there really isn't anything you can do, besides offend her and lose a customer.

escapetan · 07-31-2009, 11:35 AM

Good question. i have some older clients that come everyday too. i think they are coming for the vitamin D but i also feel they will get offended.

DB Hottie · 07-31-2009, 01:00 PM

Start with a conversation. Ask her WHY she tans everyday.

Explain that a person can only get so dark. I'm sure she has plateaued, so kicking it down a notch won't hurt.

caribbean tan man · 07-31-2009, 01:06 PM

theres not much u can do! she bought the package and is gunna use it. this is why some places dont sell unlimiteds

i got 1 right now also..tans everyday so far for 2 months, no lotion either...she says she dont want to loose the days. i told her shes not loosing anything just cause u buy a month dosent mean u need to tan everday..most people only tan 15-20 times on a monthly..she still comes...actually im so sick of looking at her i removed her from the email list!

Envision · 07-31-2009, 04:57 PM

this is a difficult issue to see everyday. but it isn't your responsibility. she is an adult & has already been informed of the dangers of tanning & overexposure.

we are closed 1 day of the week. when clients say it takes away from their tanning time, i always tell them its giving them some time for their skin to heal & if they go to another salon on that day, then that is their issue, not ours. (we add 4 extra days to their package to make up for those closed days.)

good luck.

Din · 07-31-2009, 05:04 PM

tell her she is drying out her skin by tanning every single day and that her tan will fade quicker, which means LESS colour by tanning everyday.

If she tans Every OTHER day she will get darker because the skin takes more than 24hours to develop the tan. So tanning everyday is pointless because in fact you will LOSE colour by doing so.

If she's tanning for the colour, then she will listen. If she's tanning because her boyfriend abuses her cuz she's too fat, then you're SOL for letting her tan everyday in the first place!

sunchick7 · 07-31-2009, 08:58 PM

Just be straight with her...tell her that as a responsible salon owner you want to make sure that she understands the risks of overexposure and tanning everyday at the max time for an extended period of time IS overexposure...Also tell her that she is free to make her own decision once she has all of the information. Or you can tell her tanning everyday will make her fat and that should take care of it (sorry, bad joke...Lord forgive me... & bless all the Pigmies down in New Guinea :))

07-31-2009, 11:31 AM	#1 (permalink)
Ferrari Join Date: Dec 22 2003 Location: scarborough withby Posts: 28 Rep Power: 0	What Should We Do??? We have a woman at our salon who literally tans everyday for the last month or two. We have tried telling her that she only needs to come in every other day but she doesn't take our advice & we are starting to become extremly concerned for her health. Also, she is very, very skinny. She looks like she is annorexic or belimic which is also a big concern. We can't refuse her as a customer because she will just end up going somewhere else. How can we get it through to her without offending her at the same time?

07-31-2009, 11:35 AM	#2 (permalink)
IslandGirlie2 Join Date: Oct 9 2008 Location: Wisconsin Posts: 64 Rep Power: 0	Re: What Should We Do??? Your not a doctor, don't pretend to be one. If this woman truely is anorexic or worse, pointing her weight out could cause more issues, and she needs more help than you can offer. Are you concerned for her health because she tans everyday? Or because she is so skinny? State law is one tan per 24 hr period, she isn't abusing that, Im thinking there really isn't anything you can do, besides offend her and lose a customer.

07-31-2009, 11:35 AM	#3 (permalink)
escapetan Join Date: Aug 31 2005 Location: Midwest Age: 43 Posts: 112 Rep Power: 19	Re: What Should We Do??? Good question. i have some older clients that come everyday too. i think they are coming for the vitamin D but i also feel they will get offended. __________________ www.escapetanandspa.com

07-31-2009, 01:00 PM	#4 (permalink)
DB Hottie Join Date: Jul 8 2008 Location: Midwest Posts: 1,085 Rep Power: 16	Re: What Should We Do??? Start with a conversation. Ask her WHY she tans everyday. Explain that a person can only get so dark. I'm sure she has plateaued, so kicking it down a notch won't hurt. __________________ Find your zipper

07-31-2009, 01:06 PM	#5 (permalink)
caribbean tan man DERFTALK FBI AGENT Join Date: Jul 29 2003 Location: northeast Age: 48 Posts: 3,632 Rep Power: 46	Re: What Should We Do??? theres not much u can do! she bought the package and is gunna use it. this is why some places dont sell unlimiteds i got 1 right now also..tans everyday so far for 2 months, no lotion either...she says she dont want to loose the days. i told her shes not loosing anything just cause u buy a month dosent mean u need to tan everday..most people only tan 15-20 times on a monthly..she still comes...actually im so sick of looking at her i removed her from the email list! __________________ someone PM me when a good tanning topic is posted. :lol:

07-31-2009, 04:57 PM	#6 (permalink)
Envision Join Date: Jan 17 2007 Posts: 264 Rep Power: 0	Re: What Should We Do??? this is a difficult issue to see everyday. but it isn't your responsibility. she is an adult & has already been informed of the dangers of tanning & overexposure. we are closed 1 day of the week. when clients say it takes away from their tanning time, i always tell them its giving them some time for their skin to heal & if they go to another salon on that day, then that is their issue, not ours. (we add 4 extra days to their package to make up for those closed days.) good luck.

07-31-2009, 05:04 PM	#7 (permalink)
Din I love Derf!! Join Date: Feb 10 2006 Location: Toronto, Canada Posts: 931 Rep Power: 20	Re: What Should We Do??? tell her she is drying out her skin by tanning every single day and that her tan will fade quicker, which means LESS colour by tanning everyday. If she tans Every OTHER day she will get darker because the skin takes more than 24hours to develop the tan. So tanning everyday is pointless because in fact you will LOSE colour by doing so. If she's tanning for the colour, then she will listen. If she's tanning because her boyfriend abuses her cuz she's too fat, then you're SOL for letting her tan everyday in the first place! __________________ www.ChronosMarketing.com 1-844-CHRONOS SOME PEOPLE ARE LIKE SLINKIES. NOT REALLY GOOD FOR ANYTHING, BUT THEY BRING A SMILE TO YOUR FACE WHEN PUSHED DOWN THE STAIRS

07-31-2009, 08:58 PM	#8 (permalink)
sunchick7 Join Date: Aug 26 2004 Posts: 230 Rep Power: 21	Re: What Should We Do??? Just be straight with her...tell her that as a responsible salon owner you want to make sure that she understands the risks of overexposure and tanning everyday at the max time for an extended period of time IS overexposure...Also tell her that she is free to make her own decision once she has all of the information. Or you can tell her tanning everyday will make her fat and that should take care of it (sorry, bad joke...Lord forgive me... & bless all the Pigmies down in New Guinea :)) __________________ ~My head hurts~

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