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Old 06-16-2009, 01:11 PM   #1 (permalink)
 
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Freebie Clientelle and Theft

Within the last 2 weeks I ran an email coupon for: 1 Week Free (In any UV beds) They could forward it to friends, family, etc.

You would not believe the toothless clientelle it is bringing in. I know their money is just as green as anyone elses- but if they have it, they're not spending.

Consequently, there have been 2 thefts in 4 days. I have security cameras and caught both.

Thursday a 45 year old lady jacked a bottle of MRI Rehab and a sample of Sunless Tanner. The police recovered the product and said the lady asked if she could pay for it and I could drop charges. I reluctantly accepted. The next day, the friend that was with her, but did not know what she was doing, came in. She apologized for the friend and proceeded to tell me that the lady had just got caught stealing over $100 worth of liquor from Walmart. LIQUOR!!! I wish I had prosecuted.

Last week a lady came in that had already been here before and said she had not. She got away with it because she has since married and her ID is different. She comes in Sunday and steals a bottle of Dark Star. She stole from us at the other location, I did not have the cameras at that time, so I did not have proof. What goes around does come around- even if it was probably 8ish years ago- because today she got arrested.

HAHA.

The point to my very long post is: I have only had these coupons out for 2 weeks and they expire on 6-18-09. It is bringing in scum of the earth. We have never offered free or discounted first time deals before and will NEVER again. NEVER-NEVER-NEVER
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Old 06-16-2009, 01:47 PM   #2 (permalink)
 
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Re: Freebie Clientelle and Theft

Welcome to the NO FREE ANYTHING club. It cost me about $2000 to figure this out. Should have.....whatever. It was an "opportunity cost".
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Old 06-16-2009, 02:17 PM   #3 (permalink)
 
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Re: Freebie Clientelle and Theft

I also have the NO FREE ZONE...I have to say having a small town salon has made me see people in a whole new light..and its not a pretty sight!
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Old 06-16-2009, 02:54 PM   #4 (permalink)
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Re: Freebie Clientelle and Theft

I had a lady buy a bottle of lotion, and get a free moisturizer and 4 free tans. Shows up one day 4 min after close and was upset that she coudn't tan. Screamed at the top of her lungs, as she was walking away, no less. "I want my money back!"

What can you do? Lately more than ever, everyone thinks they're entitled to whatever they want. Ugly.
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Old 06-16-2009, 04:13 PM   #5 (permalink)
 
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Re: Freebie Clientelle and Theft

We did the free week for new customers. Although it did generate many sign-ups I also had to deal with the bottom dwellers. The ones that crack me up are the ones that TELL you they are just using the free week to get a tan for an event...basically I am using you and I don't mind telling you. BUT has anyone ever said THANK YOU? Thank you for the free tanning? Thank you for the free spa pass I used. How were these people raised?!!! Just a **** thank you would be nice! AARGGGG...okay deep breath
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Old 06-16-2009, 04:41 PM   #6 (permalink)
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Re: Freebie Clientelle and Theft

CHEAP PRICES BRING CHEAP PEOPLE

FREE BRINGS--EVEN WORSE
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Old 06-23-2009, 12:44 PM   #7 (permalink)
 
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Re: Freebie Clientelle and Theft

I do a Free tan when you join our text message club. I get the same thing. Just ppl wanting a free tan and no desire to come back. I guess u get that with free anything.
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Old 06-26-2009, 10:36 PM   #8 (permalink)
 
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Re: Freebie Clientelle and Theft

Quote:
Originally Posted by JOLEE View Post
I also have the NO FREE ZONE...I have to say having a small town salon has made me see people in a whole new light..and its not a pretty sight!
Ditto - and the stories they will tell on each other ;) I have a customer who will come in twice a week with her daughter and spend about $25-30 each visit. Apparently she has been going to different churches for years begging for money. After some of the congregation seeing her buy the expensive samples and tanning in the better beds, she's going to need to go out of the county the next time she begs :)

I was giving out free chapstick when I first opened. People would come in 5 times a week and grab 1 or 2 EACH TIME. Then tell me "I need one for next to my bed, next to my computer, in the kitchen" - places I'm NOT getting free advertising, lol. I'm never giving anything out free again.
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Old 06-27-2009, 09:15 AM   #9 (permalink)
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Re: Freebie Clientelle and Theft

strategic FREE works.

I did over $15k last month with a free tan weekend.

Yes you get the bottom feeders, but it creates a buzz around town. I even converted the bottom feeders that only came for a free tan to buy something...whether it was a package or a bottle of moisturizer ....

The highschoolers that just came for a free tan are also necessary, because now i can enter them into the system, give them a free tan and remove them from the mailing list. Now when they come in again, i know they are just looking for free handouts and i can plan accordingly.

I had a kid come in with his friends and thought he was all cool. I love putting them in their place. They come in and say what can i get for $5.00. I take their money and i go grab a chair and put it out front, i take a bottle of lotion i have under the counter and i squirt half a dot of lotion onto his hand and tell him....there you go, your tanning chair is ready. His friends started laughing at him. The kid was like...but $5.00 must get me something, that's when i said to him, Does it look like you walked into Ghetto Tans? His friends paid and tanned, he sat on his tanning chair outside.....funniest thing ever.

I mean people make more than $5.00 donations to charities for cookies......FAKEM
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Old 06-27-2009, 09:34 AM   #10 (permalink)
 
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Re: Freebie Clientelle and Theft

Def creates a buzz, I ran into a client at Walmart and she said:

I heard you were offering yada yada.

I told her that I discontinued b/c it was creating more problems than I desired. I wanted to tell her it was bringing in the toothless, lying, bottomfeeder, theiving scum of city- but I refrained.

I retained some new clients, but it was not near worth the greif these losers were giving myself and my staff.

We don't cater to HS students, our clientelle is mostly 20 something+. They have respect for the staff and the services we offer. Our rates are a bit higher than other salons, but with that comes the classier tanners. Most of the time :)
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