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Old 12-27-2008, 03:38 PM   #1 (permalink)
 
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Paid Training?

We are a small single-owner business in NJ. Lately we're having a hard time keeping employees; they either have no good availability, are thieves, or just are not what we're looking for. As the manager I do all the training myself and it's really getting to be a hassle. The owner starts these girls off at an hourly rate (usually between 7-9 plus commission) and we both agree that this is getting to be too much. I think that starting them off that high gives them very little incentive to be properly trained ASAP, and she is sick of signing people's checks who end up leaving within a few weeks or months. My question is this: is there anyway to offer training without paying them completely, or paying them a certain amount per day? I'm currently doing my research with Department of Labor and other govn't websites but we really CANT afford to keep paying these girls so much hourly when they end up quitting or gettin fired so soon!

What do you do for your training time? (I should mention our training is pretty extensive on my part and takes up a lot of my time as salon management- it starts with cleaning, then front desk, then retail product education, then spa service education...It's time-consuming and quite frankly I'm sick of training people over and over!)
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Old 12-27-2008, 06:48 PM   #2 (permalink)
 
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Re: Paid Training?

Everyone starts at minimum wage. (Ours is $6.55 right now.) After about a month, and I know they're staying, they get a raise.
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Old 12-27-2008, 06:57 PM   #3 (permalink)
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Re: Paid Training?

Can you do a 30 or 60 day probationary period? Pay them a reduced rate til they can be left alone?
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Old 12-28-2008, 09:45 AM   #4 (permalink)
 
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Re: Paid Training?

Yes, i agree. Definately put them on a probationary period. After the probationary period, then based on what you think, then possibly a pay increase and then start the commission. My new employees also have 30 days before they can receive discounts on lotion.
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Old 12-28-2008, 01:01 PM   #5 (permalink)
 
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Re: Paid Training?

We start off at minimum wage or $7 an hour.
They have 30 days to study and take the smart tan test which once they pass that then they get a bump which all depends on how they are doing and how they did on the test.
We don't pay commission until they are fully trained and ready to be on their own.

Taking it in steps I feel keeps them learning and motivated. If you give them too much to start then they have no reason to go to the next level which then you are wasting you time and effort.
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Old 12-28-2008, 05:59 PM   #6 (permalink)
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Re: Paid Training?

i have my applicants come in and work with me for a few hours before i make a hiring decision.

i inform them of this on their 1st interview. i call it a 2nd hands on interview.

i tell them this is a benefit to both me and them. they get to see exactly what the job is and i get a glimps at their performance and ability.

after i hire

90 days probation (with limited free tanning)
certification and full tanning privelages after probation
raise after certification
all employees must meet minimum sales requirements to keep their job.
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Old 12-29-2008, 04:01 AM   #7 (permalink)
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Re: Paid Training?

What kind of "training" are we talking about here, specifically? If you're talking about bed washers/general labor, then yes, you should pay them for their labor. Wash out the ones that don't meet your standards as quickly as possible and go on to the next applicant. If we're talking about sales/customer service people, then you should still pay them the minimum starting wage during training and then add in your sales incentives and/or wage increase following the training period.
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Old 12-29-2008, 08:45 AM   #8 (permalink)
 
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Re: Paid Training?

Quote:
Originally Posted by caribbean tan man View Post
i have my applicants come in and work with me for a few hours before i make a hiring decision.

i inform them of this on their 1st interview. i call it a 2nd hands on interview.

i tell them this is a benefit to both me and them. they get to see exactly what the job is and i get a glimps at their performance and ability.
What do you do if they don't want to stay? Comp them some tans, $ under the table? I would think this could leave you open to a few legal issues...

We hire everyone at minimum wage (same for training period), and give them a raise after 90 days if they are showing enthusiasm and encouragement in their performance.
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Old 12-29-2008, 12:30 PM   #9 (permalink)
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Re: Paid Training?

they get nothing. i have them sign a form stating they understand this 2nd hands on interview is not a job offer or a promise to hire. its also only like 2-5 hrs.

i tell the ones that didnt get the job we decided to go with someone else but we will keep your application on file incase we hire again.

what the hands on interview does is eliminate any non serious employees.

i had a few no shows....obviously they were not going to make good employees.

dont think theres any legal issues.
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Old 12-30-2008, 06:40 AM   #10 (permalink)
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Re: Paid Training?

Quote:
Originally Posted by DB Hottie View Post
What do you do if they don't want to stay? Comp them some tans, $ under the table? I would think this could leave you open to a few legal issues...

We hire everyone at minimum wage (same for training period), and give them a raise after 90 days if they are showing enthusiasm and encouragement in their performance.
I truly think 90 days is way too long in this business. I suppose that's fine for the traditional company that is offering a career, health benefits, and a hope of a retirement benefit not involving stock or 401k. Forgive me if I'm wrong here, but most tanning salons don't offer any of these things.

You need to push your people, right off the bat. But you also have to incent your people to "perform" right off the bat. The point is, don't put the carrots out too far in front of the horse ... they'll take their time, and they'll give up.

Hope this helps. Good luck out there! -Belvy
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