Customer Stealing... - tanTALK

TropBreeze · 07-23-2008, 12:19 PM

I noticed a bottle of Black missing off our shelf the other day and I knew for sure we hadnt sold it. Luckily we have a video surveillance system and we went through the recordings and found the culprit. We are going to call the girl and give her the chance to pay for the lotion, if not we will press charges by the end of the day. Has this happend to anybody? I've never pressed charges on anyboday before. She is also no longer welcome at our salon but she still has half a package that she hasnt used yet, do I have to pay her back for the unused portion of her package??? I dont feel I should, she stole from us and we no longer want her tanning here, we dont think we should owe her anything.

aimeekat · 07-23-2008, 12:21 PM

It states clearly on my release form that abuse of the rules of the studio would result prosecution and forefiture of any remining tans.

TropBreeze · 07-23-2008, 12:33 PM

Ours doesnt say that but we will definately be adding it in! I seriously doubt she will ask for it, she'd probably be too embarrassed.

tanningchain · 07-23-2008, 12:34 PM

The simple fact is theft is a part of any business. We have dealt with it ourselves, and our approach is not aggresive. I do have a video survalience system but will only use it in case of felony crimes. In attempt to rid theft we have posted a sign stating "please don't stel from us. we are a family owneds and operated business. if you need a product that bad, we will give it too you!" we have got a great response from our customers and we have curtailed theft greatly! This is just our approach.

Gidget · 07-23-2008, 12:37 PM

If its not on your forms or releases she might ask for it. It would take a lot of guts but if she stole the lotion who knows what she could do

nailartist710 · 07-23-2008, 12:47 PM

I had someone do the same thing to me. There was a bottle of tanning lotion missing and i KNEW we had not sold it. No body could figure out where it went till one day this girl came into tan and when she left I went back to clean the bed and what did I find?? The EMPTY bottle of tanning lotion that was stolen off the shelf. And I knew it was ours cause she left the sticker on it that we have on all our bottles. I know for a FACT that she did not buy it cause the girl was a major crackhead and did everything she could to get stuff for free. Thankfully that day she tanned was her last tanning session and she has not been back. People are idiots.

TropBreeze · 07-23-2008, 12:55 PM

Funny thing is, she had a bottle of Worship Me and a bottle of that was stolen a few months ago before we got the surveillance system. Makes me wonder if she was behind that one too.

SteveO · 07-23-2008, 01:33 PM

I would make the customer take me to small claims court for the unused package. I doubt they will go through the motions.

excusemesir · 07-23-2008, 01:54 PM

Option #1...Pay for the lotion, in cash, and never step foot in the salon again. Consider any outstanding tanning packages used up. Option #2...I place charges for shoplifting and you get to explain your actions to a judge, your family, and your friends. Since I'll get my money either way, you better thank me for even giving you an option.

ekc123 · 07-23-2008, 05:55 PM

so, did she come pay for it?

07-23-2008, 12:19 PM	#1 (permalink)
TropBreeze Join Date: Dec 14 2007 Location: Washington State Posts: 39 Rep Power: 0	Customer Stealing... I noticed a bottle of Black missing off our shelf the other day and I knew for sure we hadnt sold it. Luckily we have a video surveillance system and we went through the recordings and found the culprit. We are going to call the girl and give her the chance to pay for the lotion, if not we will press charges by the end of the day. Has this happend to anybody? I've never pressed charges on anyboday before. She is also no longer welcome at our salon but she still has half a package that she hasnt used yet, do I have to pay her back for the unused portion of her package??? I dont feel I should, she stole from us and we no longer want her tanning here, we dont think we should owe her anything.

07-23-2008, 12:21 PM	#2 (permalink)
aimeekat I love Derf!! Join Date: Mar 4 2007 Location: South Posts: 356 Rep Power: 18	Re: Customer Stealing... It states clearly on my release form that abuse of the rules of the studio would result prosecution and forefiture of any remining tans. __________________ I'm a nice girl. I swear occifer.

07-23-2008, 12:33 PM	#3 (permalink)
TropBreeze Join Date: Dec 14 2007 Location: Washington State Posts: 39 Rep Power: 0	Re: Customer Stealing... Ours doesnt say that but we will definately be adding it in! I seriously doubt she will ask for it, she'd probably be too embarrassed.

07-23-2008, 12:34 PM	#4 (permalink)
tanningchain I love Derf!! Join Date: Oct 6 2007 Location: Chattanooga Posts: 220 Rep Power: 17	Re: Customer Stealing... The simple fact is theft is a part of any business. We have dealt with it ourselves, and our approach is not aggresive. I do have a video survalience system but will only use it in case of felony crimes. In attempt to rid theft we have posted a sign stating "please don't stel from us. we are a family owneds and operated business. if you need a product that bad, we will give it too you!" we have got a great response from our customers and we have curtailed theft greatly! This is just our approach.

07-23-2008, 12:37 PM	#5 (permalink)
Gidget I'm Banned Join Date: Jul 26 2005 Location: Québec, Canada Posts: 8,521 Rep Power: 0	Re: Customer Stealing... If its not on your forms or releases she might ask for it. It would take a lot of guts but if she stole the lotion who knows what she could do

07-23-2008, 12:47 PM	#6 (permalink)
nailartist710 Join Date: Jun 16 2005 Location: Pittsburgh Posts: 170 Rep Power: 19	Re: Customer Stealing... I had someone do the same thing to me. There was a bottle of tanning lotion missing and i KNEW we had not sold it. No body could figure out where it went till one day this girl came into tan and when she left I went back to clean the bed and what did I find?? The EMPTY bottle of tanning lotion that was stolen off the shelf. And I knew it was ours cause she left the sticker on it that we have on all our bottles. I know for a FACT that she did not buy it cause the girl was a major crackhead and did everything she could to get stuff for free. Thankfully that day she tanned was her last tanning session and she has not been back. People are idiots. __________________

07-23-2008, 12:55 PM	#7 (permalink)
TropBreeze Join Date: Dec 14 2007 Location: Washington State Posts: 39 Rep Power: 0	Re: Customer Stealing... Funny thing is, she had a bottle of Worship Me and a bottle of that was stolen a few months ago before we got the surveillance system. Makes me wonder if she was behind that one too.

07-23-2008, 01:33 PM	#8 (permalink)
SteveO Join Date: May 2 2007 Location: Minnesota Age: 64 Posts: 136 Rep Power: 17	Re: Customer Stealing... I would make the customer take me to small claims court for the unused package. I doubt they will go through the motions.

07-23-2008, 01:54 PM	#9 (permalink)
excusemesir Join Date: Sep 3 2006 Location: Tennessee Posts: 490 Rep Power: 18	Re: Customer Stealing... Option #1...Pay for the lotion, in cash, and never step foot in the salon again. Consider any outstanding tanning packages used up. Option #2...I place charges for shoplifting and you get to explain your actions to a judge, your family, and your friends. Since I'll get my money either way, you better thank me for even giving you an option.

07-23-2008, 05:55 PM	#10 (permalink)
ekc123 Join Date: Nov 4 2007 Location: georgia Posts: 292 Rep Power: 17	Re: Customer Stealing... so, did she come pay for it?

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