05-08-2006, 05:35 PM | #1 (permalink) |
Join Date: Sep 29 2005 Age: 50
Posts: 34
Rep Power: 0 | employee advice Yesterday my employee, forgot her key had to go home and was late opening, she then gave a customer a refund on a bottle of lotion that only had a 1/4 of lotion left in it, because the customer didn't like it. I took the lotion out of her check. She is furious but I don't feel like I should lose the money. I fired her, but I don't want to be unfair about the money. Am i right or wrong.:( I have been thru several employees, they stay about a month, is this unusual? or does everyone have this problem? |
05-08-2006, 05:55 PM | #2 (permalink) | |
Join Date: Mar 17 2006 Location: Where Dorothy and Toto Fly!
Posts: 192
Rep Power: 20 | Re: employee advice Quote:
They sample the product before they buy here so that is there choice when they buy. Unless she forgets her keys alot or just isn't the type of person you want working then fire her, but if it is just over a bottle of lotion, is that worth going through hiring and retraining all over again? Do you have a policy on lotion returns?
__________________ "He who has an opinion of his own, but depends on the opinion and tastes of others is a slave." http://www.bellasolespa.com | |
05-08-2006, 05:58 PM | #3 (permalink) |
Join Date: Oct 9 2004 Location: South Brunswick,N.J. Age: 65
Posts: 1,416
Rep Power: 52 | Re: employee advice You're not being unfair. But if their only with you about a month should they really be working alone , let alone opening? Maybe that's part of the problem. They may just need more training. Much more. It sounds like a real obvious stupid decision on her part to refund or exchange the lotion but it's prob. more to do with inexperience. I'd pay her what you owe her and move on. Your cost on the lotion wasn't all that much and it's prob. a good lesson as far as the amount of training needed. (mine typically take 3-4 years to get it :) )
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05-08-2006, 06:31 PM | #5 (permalink) |
~THE ORIGINAL COCO~ Join Date: Sep 2 2003 Location: NJ
Posts: 4,990
Rep Power: 32 | Re: employee advice guess I am lucky I have GREAT employees...one thats with me since the day I opened (she has her moments small ones though).and another thats with me going on 2 yrs.Oh and my sister when I need her.My employee issues are very minor.Thank Goodness. |
05-08-2006, 06:42 PM | #6 (permalink) |
Just chill out, will ya! Join Date: Feb 27 2006 Location: BFF Field Office #2
Posts: 445
Rep Power: 92 | Re: employee advice Perhaps you should put your more reliable people on the openings and then you'll be sure to be open. Fire her if you want, but don't charge her for the lotion.
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05-09-2006, 05:55 AM | #7 (permalink) | |
I love Derf!! Join Date: Jul 13 2003 Location: middle america
Posts: 409
Rep Power: 23 | Re: employee advice She already said, Quote:
My employees would have called before making that decision. Over a month to train someone? Not here, who has time for that? | |
05-09-2006, 06:16 AM | #8 (permalink) |
Join Date: Mar 1 2006 Location: North Carolina
Posts: 67
Rep Power: 0 | Re: employee advice Why do you think employees stay only a month? Is it because they hate you, the job, or what? Or are they just young job hoppers?
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05-09-2006, 07:35 AM | #9 (permalink) |
Join Date: Jul 16 2005
Posts: 283
Rep Power: 19 | Re: employee advice Oh boy, 1) Get a combination lock for the door and solve the all kinds of key problems, including forgotten keys and having to change the locks after you fire a staff member who had a key. 2) Check your state's laws on removing money from a paycheck, it's illegal in most states. 3) Post an "ALL LOTION SALES ARE FINAL" sign for both your staff and your customers, seems like both should be aware. 4) It's only fair that you can't seem to hire, train, and keep a great staff, a little self-examination would be in order. Most of these points have already been hashed out on this board at least once before, you can use the "Search" feature at the top of the page to review any managment issue you may have. A great staff requires great management, great management requires work. Good luck. Tom |
05-09-2006, 08:12 AM | #10 (permalink) |
Join Date: Sep 29 2005 Age: 50
Posts: 34
Rep Power: 0 | Re: employee advice I do have very low tolerance for screw ups, especially when it comes to my money, the last girl left the air conditioner on 60% three times, I have had numerous complaints about her and she forgot to set the alarm, still she acts like I am wrong for firing her. We have 2 businesses next door to each other, we cut a door so that you can go from one to the other, the tanning business is new to us, the other business we have had for five years, we have great employees for that, but they are all male and over 35, so maybe I am not used to working with teenage girls, they have to much drama going on, I want to squeeze their heads off. I have never been a slacker and I don't need one working for me, I will do it myself first. Ever watched Cat In The Hat, YOUR FIIRREEDDD! Last edited by donnahende; 05-09-2006 at 08:14 AM. |
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