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Old 05-08-2006, 05:35 PM   #1 (permalink)
 
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employee advice

Yesterday my employee, forgot her key had to go home and was late opening, she then gave a customer a refund on a bottle of lotion that only had a 1/4 of lotion left in it, because the customer didn't like it. I took the lotion out of her check. She is furious but I don't feel like I should lose the money. I fired her, but I don't want to be unfair about the money. Am i right or wrong.:( I have been thru several employees, they stay about a month, is this unusual? or does everyone have this problem?
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Old 05-08-2006, 05:55 PM   #2 (permalink)
 
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Re: employee advice

Quote:
Originally Posted by donnahende
Yesterday my employee, forgot her key had to go home and was late opening, she then gave a customer a refund on a bottle of lotion that only had a 1/4 of lotion left in it, because the customer didn't like it. I took the lotion out of her check. She is furious but I don't feel like I should lose the money. I fired her, but I don't want to be unfair about the money. Am i right or wrong.:( I have been thru several employees, they stay about a month, is this unusual? or does everyone have this problem?
I have a sign posted that says " ALL LOTION SALES FINAL"
They sample the product before they buy here so that is there choice when they buy. Unless she forgets her keys alot or just isn't the type of person you want working then fire her, but if it is just over a bottle of lotion, is that worth going through hiring and retraining all over again? Do you have a policy on lotion returns?
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Old 05-08-2006, 05:58 PM   #3 (permalink)
 
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Re: employee advice

You're not being unfair. But if their only with you about a month should they really be working alone , let alone opening? Maybe that's part of the problem. They may just need more training. Much more. It sounds like a real obvious stupid decision on her part to refund or exchange the lotion but it's prob. more to do with inexperience. I'd pay her what you owe her and move on. Your cost on the lotion wasn't all that much and it's prob. a good lesson as far as the amount of training needed. (mine typically take 3-4 years to get it :) )
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Old 05-08-2006, 06:28 PM   #4 (permalink)
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Re: employee advice

what bronzeman said.. more training
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Old 05-08-2006, 06:31 PM   #5 (permalink)
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Re: employee advice

guess I am lucky I have GREAT employees...one thats with me since the day I opened (she has her moments small ones though).and another thats with me going on 2 yrs.Oh and my sister when I need her.My employee issues are very minor.Thank Goodness.
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Old 05-08-2006, 06:42 PM   #6 (permalink)
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Re: employee advice

Perhaps you should put your more reliable people on the openings and then you'll be sure to be open. Fire her if you want, but don't charge her for the lotion.
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Old 05-09-2006, 05:55 AM   #7 (permalink)
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Re: employee advice

She already said,
Quote:
Originally Posted by donnahende
. I fired her, but
Thats not the issue. The issue is should she give her the money for the lotion. IMO you should give her the money for the lotion since you already fired her, that is punishment enough. If you had gave her another chance, I would say take the money out of her check as punishment.

My employees would have called before making that decision.

Over a month to train someone? Not here, who has time for that?
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Old 05-09-2006, 06:16 AM   #8 (permalink)
 
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Re: employee advice

Why do you think employees stay only a month? Is it because they hate you, the job, or what? Or are they just young job hoppers?
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Old 05-09-2006, 07:35 AM   #9 (permalink)
 
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Re: employee advice

Oh boy,

1) Get a combination lock for the door and solve the all kinds of key problems, including forgotten keys and having to change the locks after you fire a staff member who had a key.

2) Check your state's laws on removing money from a paycheck, it's illegal in most states.

3) Post an "ALL LOTION SALES ARE FINAL" sign for both your staff and your customers, seems like both should be aware.

4) It's only fair that you can't seem to hire, train, and keep a great staff, a little self-examination would be in order.

Most of these points have already been hashed out on this board at least once before, you can use the "Search" feature at the top of the page to review any managment issue you may have.

A great staff requires great management, great management requires work.
Good luck.

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Old 05-09-2006, 08:12 AM   #10 (permalink)
 
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Re: employee advice

I do have very low tolerance for screw ups, especially when it comes to my money, the last girl left the air conditioner on 60% three times, I have had numerous complaints about her and she forgot to set the alarm, still she acts like I am wrong for firing her. We have 2 businesses next door to each other, we cut a door so that you can go from one to the other, the tanning business is new to us, the other business we have had for five years, we have great employees for that, but they are all male and over 35, so maybe I am not used to working with teenage girls, they have to much drama going on, I want to squeeze their heads off. I have never been a slacker and I don't need one working for me, I will do it myself first.

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Last edited by donnahende; 05-09-2006 at 08:14 AM.
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