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Old 02-02-2006, 04:23 PM   #1 (permalink)
 
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The "know It All"

How do you guys handle the clients that come in, there brand new, and white. They want to go for 20 min. in your basic bed which has recently been relampled. She wants to go with a tingler. Do you let them go???? We had one yesterday with one of the girls and she"insisted" but signed a release saying she would adopt a moderate tanning schedule and listen to the advice given by the staff.
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Old 02-02-2006, 04:23 PM   #2 (permalink)
 
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Re: The "know It All"

i forgot something and if they come back the next day burnt do you let them tan?
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Old 02-02-2006, 04:34 PM   #3 (permalink)
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Re: The "know It All"

We make the customers sign the "over exposure" form basically stating that they want to go in longer than the employee thinks they should. If they burnt and come back in, I would not let them tan. I would not like them to walk around town burnt and telling eveyone where they got burnt from. I would ask them to take a day off and come back in the next day.
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Old 02-02-2006, 04:43 PM   #4 (permalink)
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Re: The "know It All"

we tell all clients up front no full sessions on their first visit! now of course their are exceptions(judgement call). we then say better safe than sorry. ive even told the PUSHY cleints i would rather give you 1 more visit free than burn you with a full session! also we tell them they should take the next day off untill they had 3 sessions. most clients follow our "suggestions" it seems if the "suggestion" turns into a "RULE" they automatically dont like it

the sugestion shows you care
the rule seems like ******** in my area anyways.........good luck
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Old 02-02-2006, 04:43 PM   #5 (permalink)
 
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Re: The "know It All"

No one tans while burnt, not even those ones.
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Old 02-02-2006, 04:47 PM   #6 (permalink)
 
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Re: The "know It All"

You know its like 1 in 50 clients that is like this .... update she came in and wasn't burnt. You know why she gets out in like 10 min. She is out right now.
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Old 02-02-2006, 04:49 PM   #7 (permalink)
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Re: The "know It All"

tell them you cant tan a burn its just a waste of a session!
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Old 02-02-2006, 05:45 PM   #8 (permalink)
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Re: The "know It All"

I tell them that NOPE I won't put them in for the full and they are more than welcome to come back tomorrow to tell me how wrong I am. Some I just want to stick in for double time.
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Old 02-02-2006, 05:53 PM   #9 (permalink)
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Re: The "know It All"

Quote:
Originally Posted by caribbean tan man
we tell all clients up front no full sessions on their first visit! now of course their are exceptions(judgement call). we then say better safe than sorry. ive even told the PUSHY cleints i would rather give you 1 more visit free than burn you with a full session! also we tell them they should take the next day off untill they had 3 sessions. most clients follow our "suggestions" it seems if the "suggestion" turns into a "RULE" they automatically dont like it

the sugestion shows you care
the rule seems like ******** in my area anyways.........good luck
Same here CTM.
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Old 02-02-2006, 05:54 PM   #10 (permalink)
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Re: The "know It All"

Quote:
Originally Posted by SandiGirl
I tell them that NOPE I won't put them in for the full and they are more than welcome to come back tomorrow to tell me how wrong I am. Some I just want to stick in for double time.
I hear you Sandi....tempting isn't it? jk :)
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