Help!! - tanTALK

SunshineTans · 01-26-2006, 05:28 AM

We have a young customer who we are 99% sure that she stole a sample of Ray of Light. Now when she comes in we both (the owners) can't hardly look at her. We were told unless we had a sign that states that "We prosecute Shoplifters" we counldn't search her bag. We now have that posted, but how do we get past not being able to stand her in our salon?

caribbean tan man · 01-26-2006, 05:30 AM

it happens just keep your eye out! and never give her anykind of deal or benefit!

canadiantanguy · 01-26-2006, 05:31 AM

My understanding is here in canada you can really do nothing unless you see someone take it and conceal it and walk out. If it just a hunch based on a process of elimination legally you can't do anything.

But if you have an issue with someone tanning in your studio my understanding is you have the right to refuse anyones business. I have done it to people here who have Peed in garbage cans, hit on my girls and cornered them...etc etc

Dustin · 01-26-2006, 05:32 AM

I would say you need to hire someone new

canadiantanguy · 01-26-2006, 05:33 AM

But if it is just a sample...is it really worth the extra work and trouble?? i would just make sure everyone knows to keep an eye on her and not leave her in your lobby unattended. I have people who I am suspicious about and they have notes on their files saying "Do not leave in lobby unattended" and all my girls know what that means.....

SunshineTans · 01-26-2006, 05:45 AM

We watcher every move now. What happened is she wanted a sample of her friend lotion and asked us if we had a cup or something to put it in. So the other owner went to the back, and I was not here, and when she came back up frount she could tell that they were up to something. When she cleaned the beds you could tell that they were two different lotion, not to meantion that the smell was different also. Her friend was using Jacked UP!

SunshineTans · 01-26-2006, 05:47 AM

There are plenty of cups and lids now up frount for anyone who needs them. Now the rules are that we are to not go to the back when someone is here. We have never faced the problem and it realy took us off guard.

tnannie · 01-26-2006, 06:50 AM

We have had this type of thing happen here too. It sucks that people think it is okay to do this, but it happens. I don't think we have the authority to search someones bag, but we can call the police and have them check it out. The police have told us to just call if someone steals something, but if they come out and check the situation out and don't find anything, the customer can press charges against us! A sample packet isn't worth the trouble to me, but I agree that you need to keep an eye on her and never give her the chance to do it again.

dilworth · 01-27-2006, 07:09 AM

Just make your presence well known. I had a girl swiping samples on me and I knew it, an EFT customer, I just made it blatant that I was watching her every move...stared her down while at the counter and let her see me doing inventory when she would come out of the room.
Then Smile real big and say Thanks!

She abruptly stopped stealing and seems a little embarassed when she sees me now, she knows I know and sometimes that is enough.

jlb1484 · 01-27-2006, 07:27 AM

I just set up a web cam in our Salon. It works great I'm able to look in on the Salon from work and it records video to the computer. For aroun $85 "Junior Bacon Cheesburgers" you can't beat it. If you have a wireless network they have a wireless version as well. Look in my gallery for a sample image.

Model: D-Link DCS-900

Best price I could find was at BUY.com

01-26-2006, 05:28 AM	#1 (permalink)
SunshineTans Join Date: Oct 10 2005 Location: Indiana Posts: 44 Rep Power: 0	Help!! We have a young customer who we are 99% sure that she stole a sample of Ray of Light. Now when she comes in we both (the owners) can't hardly look at her. We were told unless we had a sign that states that "We prosecute Shoplifters" we counldn't search her bag. We now have that posted, but how do we get past not being able to stand her in our salon?

01-26-2006, 05:30 AM	#2 (permalink)
caribbean tan man DERFTALK FBI AGENT Join Date: Jul 29 2003 Location: northeast Age: 48 Posts: 3,632 Rep Power: 46	Re: Help!! it happens just keep your eye out! and never give her anykind of deal or benefit! __________________ someone PM me when a good tanning topic is posted. :lol:

01-26-2006, 05:31 AM	#3 (permalink)
canadiantanguy Join Date: May 18 2005 Location: Ontario, Canada Age: 48 Posts: 90 Rep Power: 0	Re: Help!! My understanding is here in canada you can really do nothing unless you see someone take it and conceal it and walk out. If it just a hunch based on a process of elimination legally you can't do anything. But if you have an issue with someone tanning in your studio my understanding is you have the right to refuse anyones business. I have done it to people here who have Peed in garbage cans, hit on my girls and cornered them...etc etc

01-26-2006, 05:32 AM	#4 (permalink)
Dustin Official BFF Member Join Date: Feb 10 2005 Location: CO Posts: 5,575 Rep Power: 25	Re: Help!! I would say you need to hire someone new

01-26-2006, 05:33 AM	#5 (permalink)
canadiantanguy Join Date: May 18 2005 Location: Ontario, Canada Age: 48 Posts: 90 Rep Power: 0	Re: Help!! But if it is just a sample...is it really worth the extra work and trouble?? i would just make sure everyone knows to keep an eye on her and not leave her in your lobby unattended. I have people who I am suspicious about and they have notes on their files saying "Do not leave in lobby unattended" and all my girls know what that means.....

01-26-2006, 05:45 AM	#6 (permalink)
SunshineTans Join Date: Oct 10 2005 Location: Indiana Posts: 44 Rep Power: 0	Re: Help!! We watcher every move now. What happened is she wanted a sample of her friend lotion and asked us if we had a cup or something to put it in. So the other owner went to the back, and I was not here, and when she came back up frount she could tell that they were up to something. When she cleaned the beds you could tell that they were two different lotion, not to meantion that the smell was different also. Her friend was using Jacked UP!

01-26-2006, 05:47 AM	#7 (permalink)
SunshineTans Join Date: Oct 10 2005 Location: Indiana Posts: 44 Rep Power: 0	Re: Help!! There are plenty of cups and lids now up frount for anyone who needs them. Now the rules are that we are to not go to the back when someone is here. We have never faced the problem and it realy took us off guard.

01-26-2006, 06:50 AM	#8 (permalink)
tnannie I love Derf!! Join Date: Aug 16 2004 Location: nunya Age: 58 Posts: 1,849 Rep Power: 107	Re: Help!! We have had this type of thing happen here too. It sucks that people think it is okay to do this, but it happens. I don't think we have the authority to search someones bag, but we can call the police and have them check it out. The police have told us to just call if someone steals something, but if they come out and check the situation out and don't find anything, the customer can press charges against us! A sample packet isn't worth the trouble to me, but I agree that you need to keep an eye on her and never give her the chance to do it again.

01-27-2006, 07:09 AM	#9 (permalink)
dilworth Join Date: Apr 20 2005 Posts: 592 Rep Power: 23	Re: Help!! Just make your presence well known. I had a girl swiping samples on me and I knew it, an EFT customer, I just made it blatant that I was watching her every move...stared her down while at the counter and let her see me doing inventory when she would come out of the room. Then Smile real big and say Thanks! She abruptly stopped stealing and seems a little embarassed when she sees me now, she knows I know and sometimes that is enough. __________________ :angel:

01-27-2006, 07:27 AM	#10 (permalink)
jlb1484 Join Date: Feb 23 2005 Location: Hole in the wall Age: 48 Posts: 208 Rep Power: 20	Re: Help!! I just set up a web cam in our Salon. It works great I'm able to look in on the Salon from work and it records video to the computer. For aroun $85 "Junior Bacon Cheesburgers" you can't beat it. If you have a wireless network they have a wireless version as well. Look in my gallery for a sample image. Model: D-Link DCS-900 Best price I could find was at BUY.com

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)