Go Back   tanTALK - Tanning Salon Business Owners Community > TanTalk Central > Tanning Salon Management

Tanning Salon Management Salon management help here.

Reply
 
LinkBack Thread Tools
Old 01-01-2006, 07:57 AM   #1 (permalink)
 
tropiclobsesion's Avatar
 
Join Date: Dec 26 2005
Location: Littleton, CO
Posts: 4
Rep Power: 0 tropiclobsesion is on a distinguished road
salon software co. ripped us off!

so i just took over a salon in april that had been taking a serious nose dive for 6 straight years. yes i had several experts check into it for me and thought it would still be profitable just needed to giv it time. in the first two months a figured out part of the problem.. the previous owners software wasn't catching pkg expiration dates and neither were employees.

now i already know i've made every mistake a new biz owner could possibly make and even invented some new ones. but after counting one afternoon over 100 clients that had exp pkgs yet were still tanning i grabbed the computer and said we'll write it down till the new software comes thinking it would be as simple as the software co. said it would be i was figuring on max 2 weeks without a pc.


it has now been 6 months, i have lost so much buisness over it and i swear if i here 1 more time "whats wrong with the computer" i'll lose it. i shopped around before i bought and heard nothing but good things about this co. they're support is the worst the only way to get ahold of them is to call long distance and wait for hours because they never return phone calls.

and of course the snooty clients i have always look at me like i broke the computerthe whole system is brand new it's just the dang software.....

so we have gone back to the good old fashioned card system..... i would rather have the software but seeings how they haven't helped us in 6 mo. i highly doubt they will rush to our aid at the start of busy season...

anyone know how i could best go after getting my money back???? well over $5000
thx
tropiclobsesion is offline   Reply With Quote
Old 01-01-2006, 08:15 AM   #2 (permalink)
I love Derf!!
 
caribbeansun01's Avatar
 
Join Date: Dec 2 2004
Location: Depew, NY
Posts: 911
Rep Power: 20 caribbeansun01 has a reputation beyond repute caribbeansun01 has a reputation beyond repute caribbeansun01 has a reputation beyond repute caribbeansun01 has a reputation beyond repute caribbeansun01 has a reputation beyond repute caribbeansun01 has a reputation beyond repute caribbeansun01 has a reputation beyond repute caribbeansun01 has a reputation beyond repute caribbeansun01 has a reputation beyond repute caribbeansun01 has a reputation beyond repute caribbeansun01 has a reputation beyond repute
Re: salon software co. ripped us off!

What software were you supposed to get??
__________________
caribbeansun01 is offline   Reply With Quote
Old 01-01-2006, 08:27 AM   #3 (permalink)
Team TanTalk
 
movieking's Avatar
 
Join Date: Aug 12 2004
Location: ITA 2004-2013 / ASA 2013
Posts: 3,444
Rep Power: 26 movieking has a reputation beyond repute movieking has a reputation beyond repute movieking has a reputation beyond repute movieking has a reputation beyond repute movieking has a reputation beyond repute movieking has a reputation beyond repute movieking has a reputation beyond repute movieking has a reputation beyond repute movieking has a reputation beyond repute movieking has a reputation beyond repute movieking has a reputation beyond repute
Re: salon software co. ripped us off!

I've never heard of a tanning salon software package costing $5K. Which software are you talking about?
movieking is offline   Reply With Quote
Old 01-01-2006, 08:36 AM   #4 (permalink)
 
tropiclobsesion's Avatar
 
Join Date: Dec 26 2005
Location: Littleton, CO
Posts: 4
Rep Power: 0 tropiclobsesion is on a distinguished road
Re: salon software co. ripped us off!

salontouch
tropiclobsesion is offline   Reply With Quote
Old 01-01-2006, 09:22 AM   #5 (permalink)
 
Join Date: Jan 31 2005
Posts: 2,114
Rep Power: 53 clubtan1 has a reputation beyond repute clubtan1 has a reputation beyond repute clubtan1 has a reputation beyond repute clubtan1 has a reputation beyond repute clubtan1 has a reputation beyond repute clubtan1 has a reputation beyond repute clubtan1 has a reputation beyond repute clubtan1 has a reputation beyond repute clubtan1 has a reputation beyond repute clubtan1 has a reputation beyond repute clubtan1 has a reputation beyond repute
Re: salon software co. ripped us off!

Now for the next question. What type of computer system do you have? hard drive size? RAM size? etc. Are you sure you set up the software options correctly? You haven't told us WHAT is not working or WHAT the specific problem is.
clubtan1 is offline   Reply With Quote
Old 01-01-2006, 09:37 AM   #6 (permalink)
I love Derf!!
 
Sherin's Avatar
 
Join Date: Aug 10 2004
Location: Puget Sound
Posts: 2,870
Rep Power: 20 Sherin has a reputation beyond repute Sherin has a reputation beyond repute Sherin has a reputation beyond repute Sherin has a reputation beyond repute Sherin has a reputation beyond repute Sherin has a reputation beyond repute Sherin has a reputation beyond repute Sherin has a reputation beyond repute Sherin has a reputation beyond repute Sherin has a reputation beyond repute Sherin has a reputation beyond repute
Re: salon software co. ripped us off!

I would have thought that you would have requested an active list of customers and balanced it against the P & L's you were looking at prior to the sale completion?
__________________
War does not determine who is right, war determines who is left.
Sherin is offline   Reply With Quote
Old 01-01-2006, 10:01 AM   #7 (permalink)
I love Derf!!
 
top250tansyou's Avatar
 
Join Date: Jan 1 2004
Location: little rock
Posts: 1,488
Rep Power: 18 top250tansyou is a name known to all top250tansyou is a name known to all top250tansyou is a name known to all top250tansyou is a name known to all top250tansyou is a name known to all top250tansyou is a name known to all
Re: salon software co. ripped us off!

Salon touch -who makes that?

Customers are looking at you like that because they aint tanning for free anymore. Lots of dishonest people out there. Suck it up and get new software and start over the best you can. Think you were losing money on the old computer? What do you think employees and customers are doing to you know?
top250tansyou is offline   Reply With Quote
Old 01-01-2006, 10:53 AM   #8 (permalink)
 
tropiclobsesion's Avatar
 
Join Date: Dec 26 2005
Location: Littleton, CO
Posts: 4
Rep Power: 0 tropiclobsesion is on a distinguished road
Re: salon software co. ripped us off!

# 1 hp top of the line i've never seen anything with as many bells and whistles as this one not at the shop this sec and i don't remember the specifics
#2 on 2 seperate occasions the software company remoted into the computer to set it up themselves because they had been blowing us off and where trying to 'rectify the situation" but ended up only doing more damage and won't return our repeated phone calls.

#3 not only i checked the p&ls i had 3 different experts take a look at everything before the papres were signed, she completly 100% cooked all her books not a thing was actual data infact we are begining to wonder if she ever had any factual data because her husband had so much money and had been funneling it through to the company to keep it afloat.
but thats not my issue, infact according to the tanning records i was able to retrieve from the old system we've doubled in sales every month since i've taken over with the exception of june.

#4 obviously you've never used the card system before but everything is accounted for with it. i just don't get to have the luxury of hitting a button and having all my reports print out in 5 min. another salon owner here in town that's been in business for 20+ years with 4 salons uses the client card system and wouldn't do it any other way. you know the world still spins after the pc shuts off..... oh and salon touch, salon.net, and suntouch are by idi

so back to my original question does anyone know how i might go about recovering some or all of the money spent on the software

Last edited by tropiclobsesion; 01-01-2006 at 11:06 AM.
tropiclobsesion is offline   Reply With Quote
Old 01-01-2006, 12:52 PM   #9 (permalink)
OFFICIAL BFF member
 
SandiGirl's Avatar
 
Join Date: Jan 2 2005
Posts: 2,481
Rep Power: 47 SandiGirl has a reputation beyond repute SandiGirl has a reputation beyond repute SandiGirl has a reputation beyond repute SandiGirl has a reputation beyond repute SandiGirl has a reputation beyond repute SandiGirl has a reputation beyond repute SandiGirl has a reputation beyond repute SandiGirl has a reputation beyond repute SandiGirl has a reputation beyond repute SandiGirl has a reputation beyond repute SandiGirl has a reputation beyond repute
Re: salon software co. ripped us off!

The only thing with the cards though is that your staff can be tanning all their friends for free and there's no way to track it.
SandiGirl is offline   Reply With Quote
Old 01-01-2006, 12:55 PM   #10 (permalink)
OFFICIAL BFF member
 
SandiGirl's Avatar
 
Join Date: Jan 2 2005
Posts: 2,481
Rep Power: 47 SandiGirl has a reputation beyond repute SandiGirl has a reputation beyond repute SandiGirl has a reputation beyond repute SandiGirl has a reputation beyond repute SandiGirl has a reputation beyond repute SandiGirl has a reputation beyond repute SandiGirl has a reputation beyond repute SandiGirl has a reputation beyond repute SandiGirl has a reputation beyond repute SandiGirl has a reputation beyond repute SandiGirl has a reputation beyond repute
Re: salon software co. ripped us off!

Was it just leaving the expiration date open? Or was it not registering when it was the actual expiration date?
SandiGirl is offline   Reply With Quote
Reply

Bookmarks



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


All times are GMT -5. The time now is 12:08 PM.


Powered by vBulletin® Version 3.7.2
Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0
Copyright 2009 - tanTALK.com

click here for advertising info!