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Old 07-30-2005, 07:10 AM   #1 (permalink)
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I was wondering how you guys answered the question when customers come in asking "do you have new bulbs? When is the last time you changed them?" People ask that year round. When they've newly been changed, its easy. But when its been 4 months or so, its not so easy because customers dont understand that its not a time frame, but a matter of bulb life compared to used time. You can try to explain it, but they still want you to say they have recently been changed. Do you they know how much it costs to change out bulbs? No! Does anyone change out in the slow season? If you did, then they wouldnt get enought use to need to be changed at the start of busy season. But then in the busy season people would be asking and you would have an even bigger problem. Just curious how you deal with it.
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Old 07-30-2005, 07:28 AM   #2 (permalink)
 
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I say I am always changing them, some last week some last month, the bed you are going in has less than 5% use on them.

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Old 07-30-2005, 08:43 AM   #3 (permalink)
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You say this - is it the truth? Less than 5% use - is this true? Hard to believe.
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Old 07-30-2005, 09:18 AM   #4 (permalink)
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i just tell my clients that my lamps are always "fresh".
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Old 07-30-2005, 09:51 AM   #5 (permalink)
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I generally inform clients that we change our lamps 100-200 hours prior to the actual full life of the lamps. I also inform them that at this point they are a few hundred hours away from needing to be changed out. Once they realize we do not have any bulbs that near their last leg of life, they tend to be satisfied.
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Old 07-30-2005, 10:10 AM   #6 (permalink)
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i tell customers our lamps are always fresh! (and they are) i explain all machines have a hour meter like the mileage on your car when the lamps in that machine get to a certain point we know it needs new lamps we always change 100- 200 hours early to be sure lamps never get weak. its the same way you would keep track of oil changes in your car!
THEY SEEM 2 UNDERSTAND IT THAT WAY

YOU WILL NEVER SEE "NEW LAMPS" OR "NEW HOT BULBS" SIGNS IN OUR WINDOW IT MAKES CUSTOMERS THINK THEY WERE TANNING ON OLD LAMPS
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Old 07-31-2005, 01:03 AM   #7 (permalink)
 
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We pull our lamps at 50-60% of usefull life or when the meter drop off 25%. Lamps are cheap compared to lost customers.
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Old 07-31-2005, 09:01 AM   #8 (permalink)
 
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when the lamps are new, yes less than 5%, if the were going into a bed with more hours I tell them how much is on that one. I change the lamps at 50%, sooner in the higher end.
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Old 07-31-2005, 12:12 PM   #9 (permalink)
 
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I meter every bed weekly and I simply show them the results....I explain that I get rid of all lamps when they degrade by 15%.
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Old 08-04-2005, 05:35 PM   #10 (permalink)
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We seldom have anyone ask. It is usually a new one stopping in. We just tell them we do proper maintenance on all equipment...and our lamps are changed sooner than recommended by distributor/manufacturer. We have never had an established client ask that question. They know how we take care of our equipment.
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