Go Back   tanTALK - Tanning Salon Business Owners Community > TanTalk Central > Tanning Salon Management

Tanning Salon Management Salon management help here.

Reply
 
LinkBack Thread Tools
Old 02-21-2005, 07:05 PM   #1 (permalink)
OFFICIAL BFF MEMBER
 
ChristineE's Avatar
 
Join Date: Jan 7 2005
Location: BFF Headquarters
Age: 51
Posts: 1,540
Rep Power: 113 ChristineE has a reputation beyond repute ChristineE has a reputation beyond repute ChristineE has a reputation beyond repute ChristineE has a reputation beyond repute ChristineE has a reputation beyond repute ChristineE has a reputation beyond repute ChristineE has a reputation beyond repute ChristineE has a reputation beyond repute ChristineE has a reputation beyond repute ChristineE has a reputation beyond repute ChristineE has a reputation beyond repute
So one of the springs broke while this girl (who has been a regular since 2001) was tanning and she freaked, I mean FREAKED out. My brother was working and he called me at home and said maybe I should come up there. I asked him what's going on first and when he told me....I told him to tell her it was only a spring, she was never in any danger and that I would add a session or two back on to her package. Her husband was tanning in the next room and he had to break into the room to "save" her. She finally left without me going up there that night. I called her the next day to explain again that I'm so sorry it happened while she was in the bed, it was just the spring, that she was never in any danger, bla, bla, bla. She has just purchased a 16 visit package and she wanted her money back because, and I quote "I will just never feel safe coming back into your salon. I'm still shaking. I am so upset I couldn't go in to work today." WHAT??? Are you freakin kidding me!!! Okay I realize when a spring breaks, it is a loud sound, but COME ON. NOTHING actuallyhappened to her!
Okay thanks for reading. Just had to vent
ChristineE is offline   Reply With Quote
Old 02-21-2005, 07:21 PM   #2 (permalink)
 
Neon Beach's Avatar
 
Join Date: Nov 30 2000
Location: Ontario
Age: 61
Posts: 38,594
Rep Power: 107 Neon Beach has a reputation beyond repute Neon Beach has a reputation beyond repute Neon Beach has a reputation beyond repute Neon Beach has a reputation beyond repute Neon Beach has a reputation beyond repute Neon Beach has a reputation beyond repute Neon Beach has a reputation beyond repute Neon Beach has a reputation beyond repute Neon Beach has a reputation beyond repute Neon Beach has a reputation beyond repute Neon Beach has a reputation beyond repute
I have that same thing happen here, not a spring, but a pivot bolt, actually the same client in two different beds. ~yikes~ I then went out and bought Grade 9 bolts for all the units. Not going to happen again. Re-assure them that these things happen, beyond your control, give them a free tan or two, and it will be done with........ Oh, smile to cover up your shock!
Neon Beach is offline   Reply With Quote
Old 02-21-2005, 07:33 PM   #3 (permalink)
 
Join Date: Jul 25 2004
Posts: 446
Rep Power: 20 sizzlestan is on a distinguished road
Where is a bed would there be a spring to break? Some tanners/people in general freak out about nothing and then their anxiety kicks the nothing into a huge mess. Good luck with that!
sizzlestan is offline   Reply With Quote
Old 02-22-2005, 10:17 AM   #4 (permalink)
 
Join Date: Jan 21 2004
Location: Roseville, CA
Posts: 129
Rep Power: 21 cirimele will become famous soon enough
Hopefully, she'll calm down. Whether you think she's over the top (which I think she is) doesn't matter. To her, it's a real fear. I'd refund her remaining sessions but credit a couple of sessions to her account that she can use if she changes her mind. And, DOCUMENT EVERYTHING.

cirimele is offline   Reply With Quote
Old 02-22-2005, 10:22 AM   #5 (permalink)
 
Join Date: Jan 21 2004
Location: Roseville, CA
Posts: 129
Rep Power: 21 cirimele will become famous soon enough
It must be my warped humor but I can't help laughing over the visual image of her husband rushing into save her. Tell me, did he beat up the big, bad spring for her?
cirimele is offline   Reply With Quote
Old 02-22-2005, 10:23 AM   #6 (permalink)
 
Join Date: Jul 25 2004
Posts: 446
Rep Power: 20 sizzlestan is on a distinguished road
She had probably just watched the 20/20 or 60 Minutes show where the facials glass cracked during a tan and the girl ended up getting like a dozen surgeries to repair the burnt skin. People remember those stories - I know I did and I am a salon owner. The girl described the noise as a loud pop and didnt think anything of it at the time. That night her face got 3 times its normal size. Over the next month she stayed in the hospital and eventually her face was so swollen she looked like 3 basketballs combined. Crazy images on that show. All negative towards tanning.
sizzlestan is offline   Reply With Quote
Old 02-22-2005, 10:30 AM   #7 (permalink)
 
engfant's Avatar
 
Join Date: May 20 2003
Posts: 9,301
Rep Power: 29 engfant has a reputation beyond repute engfant has a reputation beyond repute engfant has a reputation beyond repute engfant has a reputation beyond repute engfant has a reputation beyond repute engfant has a reputation beyond repute engfant has a reputation beyond repute engfant has a reputation beyond repute engfant has a reputation beyond repute engfant has a reputation beyond repute engfant has a reputation beyond repute
Quote:
On 2005-02-22 10:22:00, cirimele wrote:
It must be my warped humor but I can't help laughing over the visual image of her husband rushing into save her. Tell me, did he beat up the big, bad spring for her?


That's good thinking there.
engfant is offline   Reply With Quote
Old 02-22-2005, 10:35 AM   #8 (permalink)
I'm Banned
 
glamarama's Avatar
 
Join Date: Jan 31 2005
Location: GTA
Posts: 404
Rep Power: 0 glamarama has a brilliant future glamarama has a brilliant future glamarama has a brilliant future glamarama has a brilliant future glamarama has a brilliant future glamarama has a brilliant future glamarama has a brilliant future glamarama has a brilliant future glamarama has a brilliant future glamarama has a brilliant future glamarama has a brilliant future
i used to work at a salon in college & WE had a bed catch on FIRE with a client IN IT - !

that is cause for freaking out, not a little spring - ! sounds like she overreacts regularly if her husband was up & over there to 'save' her!!

glamarama is offline   Reply With Quote
Old 02-22-2005, 12:36 PM   #9 (permalink)
I'm Banned
 
MATT A's Avatar
 
Join Date: Sep 6 2004
Posts: 13,921
Rep Power: 0 MATT A is an unknown quantity at this point
Sizzle tanning beds don't start or shut off if they have cracked filter glass.
MATT A is offline   Reply With Quote
Old 02-22-2005, 12:41 PM   #10 (permalink)
 
engfant's Avatar
 
Join Date: May 20 2003
Posts: 9,301
Rep Power: 29 engfant has a reputation beyond repute engfant has a reputation beyond repute engfant has a reputation beyond repute engfant has a reputation beyond repute engfant has a reputation beyond repute engfant has a reputation beyond repute engfant has a reputation beyond repute engfant has a reputation beyond repute engfant has a reputation beyond repute engfant has a reputation beyond repute engfant has a reputation beyond repute
catch fire? Imagine the amount of dust needed to cause that! Years worth or neglect.
engfant is offline   Reply With Quote
Reply

Bookmarks



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
Customer Broke Acrylic sam1448 General Tanning Industry Discussions 20 02-19-2004 01:37 PM
Customer broke my bed... BronzeBabe General Tanning Industry Discussions 15 01-23-2004 05:51 PM
Computer tech gets fired???? BooBop Say What ????? 4 02-22-2003 01:39 AM


All times are GMT -5. The time now is 07:54 PM.


Powered by vBulletin® Version 3.7.2
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0
Copyright 2009 - tanTALK.com

click here for advertising info!