father demands refund - tanTALK

perfect10 · 01-24-2005, 12:42 PM

a father came in today..ripped me a new one. said daughter didnt have permission to tan and if i didnt give her $50 back he'd sue me cause she's a 15 yr minor and no tanning sess refunds doesnt apply to minors.

#1 i checked her history her mom signed for her to tan in 2002 they both have been tanning ever since.

#2 he mentioned * she should know better i was just diagnosed pre skin cancer.

#3 I have signs stating no refunds on tanning...store credit only

any suggestions...im going to call the mom before he comes back fri.

Neon Beach · 01-24-2005, 12:47 PM

Pre skin cancer? Tell him to talk to the mother.

CentralVA · 01-24-2005, 12:49 PM

sounds like mom and dad are having trouble deciding who runs the family, and you're in the middle of it.

sizzlestan · 01-24-2005, 12:50 PM

So you let the girl tan when she was 13??? I wouldnt give a refund. He isnt going to get a lawyer over it. One thing of concern - how much is this guy going to bad mouth you around town if you give him the money or if you dont. I imagine he will moan regardless of what you do so keep the $50.

perfect10 · 01-24-2005, 01:10 PM

1)her mother signed her up at 13 pre-cruise tanning.
2)i offered a $50 store credit (i sell swimwear and jewerly etc)
3)other customer who was here said father is an a** ...they have a boat and he's on it all summer (note where he got skin cancer)
4) i can ban her from tanning here as long as she uses real name...he cant stop her from sneaking to other salons that wont monitor her....fair skin red hair...same kid that gives me crap for not letting her do full sessons.
5) days like this make me wanna back up and surrender.

BooBop · 01-24-2005, 01:13 PM

Let the mother and father work it out. You offered a 'store credit'

Should he come back in, advise him of prepping the skin prior to outdoor activities and you feel his "red hair, fairskined daughter" needs it more than others, as she will burn serverly outdoors, without prepping

pam · 01-24-2005, 01:15 PM

I would give him the money pro-rated against what she has used, delete the remainder of her package and then let the family duke it out. No sense you being in the middle of a family feud.

richard9091 · 01-24-2005, 01:20 PM

I totally agree with Pam. Try to Stay out of an obvious family problem.

perfect10 · 01-24-2005, 01:57 PM

so i should give him the cash? i prefer store credit. if my daughter purchased something i said not to ...id let her lose the $ as a lesson,
truley...how do i know she didnt find a better deal and is going to buy sess at another salon

Luv2TanU · 01-24-2005, 03:43 PM

Mother signed in 2002? Maybe this is a good reason to update information yearly. Wouldn't change his actions but would sound a lot better if you had a more recent consent. I too would call and talk to the mother since she is responsible for bringing her in. Based on that conversation I would decide what to do if anything regarding refund. What is "pre skin cancer"?

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01-24-2005, 12:42 PM	#1 (permalink)
perfect10 Join Date: Jan 22 2002 Location: oceanport nj Age: 62 Posts: 107 Rep Power: 23	a father came in today..ripped me a new one. said daughter didnt have permission to tan and if i didnt give her $50 back he'd sue me cause she's a 15 yr minor and no tanning sess refunds doesnt apply to minors. #1 i checked her history her mom signed for her to tan in 2002 they both have been tanning ever since. #2 he mentioned * she should know better i was just diagnosed pre skin cancer. #3 I have signs stating no refunds on tanning...store credit only any suggestions...im going to call the mom before he comes back fri.

01-24-2005, 12:47 PM	#2 (permalink)
Neon Beach Join Date: Nov 30 2000 Location: Ontario Age: 61 Posts: 38,594 Rep Power: 107	Pre skin cancer? Tell him to talk to the mother.

01-24-2005, 12:49 PM	#3 (permalink)
CentralVA Join Date: Jun 7 2004 Location: Virginia Posts: 133 Rep Power: 20	sounds like mom and dad are having trouble deciding who runs the family, and you're in the middle of it.

01-24-2005, 12:50 PM	#4 (permalink)
sizzlestan Join Date: Jul 25 2004 Posts: 446 Rep Power: 20	So you let the girl tan when she was 13??? I wouldnt give a refund. He isnt going to get a lawyer over it. One thing of concern - how much is this guy going to bad mouth you around town if you give him the money or if you dont. I imagine he will moan regardless of what you do so keep the $50.

01-24-2005, 01:10 PM	#5 (permalink)
perfect10 Join Date: Jan 22 2002 Location: oceanport nj Age: 62 Posts: 107 Rep Power: 23	1)her mother signed her up at 13 pre-cruise tanning. 2)i offered a $50 store credit (i sell swimwear and jewerly etc) 3)other customer who was here said father is an a** ...they have a boat and he's on it all summer (note where he got skin cancer) 4) i can ban her from tanning here as long as she uses real name...he cant stop her from sneaking to other salons that wont monitor her....fair skin red hair...same kid that gives me crap for not letting her do full sessons. 5) days like this make me wanna back up and surrender.

01-24-2005, 01:13 PM	#6 (permalink)
BooBop I love Derf!! Join Date: Apr 5 2001 Age: 66 Posts: 7,766 Rep Power: 28	Let the mother and father work it out. You offered a 'store credit' Should he come back in, advise him of prepping the skin prior to outdoor activities and you feel his "red hair, fairskined daughter" needs it more than others, as she will burn serverly outdoors, without prepping

01-24-2005, 01:15 PM	#7 (permalink)
pam I'm Banned Join Date: Oct 29 2001 Location: USA Posts: 3,893 Rep Power: 0	I would give him the money pro-rated against what she has used, delete the remainder of her package and then let the family duke it out. No sense you being in the middle of a family feud.

01-24-2005, 01:20 PM	#8 (permalink)
richard9091 Join Date: Dec 17 2002 Location: Forrest City, Ar. Posts: 228 Rep Power: 22	I totally agree with Pam. Try to Stay out of an obvious family problem.

01-24-2005, 01:57 PM	#9 (permalink)
perfect10 Join Date: Jan 22 2002 Location: oceanport nj Age: 62 Posts: 107 Rep Power: 23	so i should give him the cash? i prefer store credit. if my daughter purchased something i said not to ...id let her lose the $ as a lesson, truley...how do i know she didnt find a better deal and is going to buy sess at another salon

01-24-2005, 03:43 PM	#10 (permalink)
Luv2TanU Join Date: Jan 19 2005 Posts: 45 Rep Power: 0	Mother signed in 2002? Maybe this is a good reason to update information yearly. Wouldn't change his actions but would sound a lot better if you had a more recent consent. I too would call and talk to the mother since she is responsible for bringing her in. Based on that conversation I would decide what to do if anything regarding refund. What is "pre skin cancer"?

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