Go Back   tanTALK - Tanning Salon Business Owners Community > TanTalk Central > Tanning Salon Management

Tanning Salon Management Salon management help here.

Reply
 
LinkBack Thread Tools
Old 11-04-2003, 08:48 PM   #1 (permalink)
 
electrictanman's Avatar
 
Join Date: Apr 11 2003
Location: Louisiana
Posts: 165
Rep Power: 21 electrictanman is on a distinguished road
How does everyone handle employees gossping to much with the clients. You can warn them however what do you think they are doing when you are not there? Had several issues of employees gossping How would you handle
electrictanman is offline   Reply With Quote
Old 11-05-2003, 09:07 AM   #2 (permalink)
 
PeppermintPatty's Avatar
 
Join Date: May 5 2003
Location: Georgia
Posts: 493
Rep Power: 21 PeppermintPatty is a glorious beacon of light PeppermintPatty is a glorious beacon of light PeppermintPatty is a glorious beacon of light PeppermintPatty is a glorious beacon of light PeppermintPatty is a glorious beacon of light
I was a witness to an employee being fired for gossiping with salon clients. It is completely inappropriate. The customer employee relationship is very delicate and can reflect negatively on the buisness.
PeppermintPatty is offline   Reply With Quote
Old 11-05-2003, 09:16 AM   #3 (permalink)
 
Join Date: Sep 1 2003
Posts: 110
Rep Power: 21 Alarris is on a distinguished road
Yep. We serve write ups for gossip between employees even - so gossip with customers is absolutely FORBIDDEN! You have to realize that many of these clients come in and tell their life stories - and that is something that we all know. But, for US to tell THEM anything and everything about OUR business is COMPLETELY unprofessional. I would really take this as a VERY serious matter.

There are some little insider tips that we can let on to clients to make them feel special ("Oh! The new 2004 lotions are coming out soon! I've heard that XXX will be great!") but obviously there is a distinct line ("Yep, the salon sold to it's new owners for $XX)!

Good luck - nip it in the bud ASAP!

love, alarris
Alarris is offline   Reply With Quote
Old 11-05-2003, 10:08 AM   #4 (permalink)
 
TanningEmporium's Avatar
 
Join Date: Jul 15 2003
Location: 213 Skyland Shp Ctr
Posts: 2,613
Rep Power: 22 TanningEmporium is a name known to all TanningEmporium is a name known to all TanningEmporium is a name known to all TanningEmporium is a name known to all TanningEmporium is a name known to all TanningEmporium is a name known to all
Don't have it, Thank Goodness...
TanningEmporium is offline   Reply With Quote
Old 11-05-2003, 10:24 AM   #5 (permalink)
 
Join Date: Aug 2 2003
Location: UTAH
Posts: 577
Rep Power: 21 BAHAMA MAMAS is on a distinguished road
As Tanning Emporium~ I have never had that problem, Hope I never do!
BAHAMA MAMAS is offline   Reply With Quote
Old 11-05-2003, 10:45 AM   #6 (permalink)
 
Join Date: May 30 2003
Posts: 214
Rep Power: 21 sunsationaltan is on a distinguished road
We don't have this problem either. But I could assure you that it would be a very difficult thing to handle. If you want to gossip do it on your time not on my clock. Gosh I hope I don't have to deal with this!!!
sunsationaltan is offline   Reply With Quote
Old 11-05-2003, 06:14 PM   #7 (permalink)
 
electrictanman's Avatar
 
Join Date: Apr 11 2003
Location: Louisiana
Posts: 165
Rep Power: 21 electrictanman is on a distinguished road
I feel that I have to someone how catch this person in the act. To me firing someone for gossiping with hard evidence is a very sticky matter. The person whom comes to me may be a bit of a gossiper themselves or someone that likes to stir-up a lot of #$%@$%#$%$ Yall' know what I mean... It is a very delicate task to handle.
I greatly appreciate the advise and comments being posted
electrictanman is offline   Reply With Quote
Old 11-09-2003, 02:35 AM   #8 (permalink)
 
Join Date: Aug 9 2003
Posts: 92
Rep Power: 0 Radiation is on a distinguished road
I was visiting a new salon a few months ago and while waiting for my room, I heard the girls at the counter talking trash about two other girls that work at another salon nearby. I knew the 2 girls being talked about as I have visited their salon many times. Upon my exit, I made mention to the girls at the counter that I know the 2 girls that they were trash talking about and that I would be going to see them and let them know what was being said. I don't know what happened after I told them.

As an owner, I think that it would be in your best interest to remind employees that catty trash talking is not good for the front desk with customers present.
Radiation is offline   Reply With Quote
Old 11-10-2003, 07:13 AM   #9 (permalink)
Waiting Confirmation
 
Join Date: Aug 15 2003
Posts: 219
Rep Power: 0 tanman02 is an unknown quantity at this point
If you have female employees you are going to have gossipers. Guaranteed. Just do your best not to encourage it. It may be difficult for a part-time minimum wage girl to understand that when you bad mouth the competition and tanners you don't like that they are not allowed to do the same.
tanman02 is offline   Reply With Quote
Old 11-11-2003, 05:16 PM   #10 (permalink)
 
Join Date: Jan 15 2002
Posts: 64
Rep Power: 0 tcn813 is on a distinguished road
When I've had this problem I approached the employees by telling them that a customer told me they overheard them gossiping and that she now has to wonder what is being said about her what she leaves. It seemed to work when they realized that I don't always have to be here to know what is going on. I have the best group of spies (my long term clients) and they work for free. They love to report back to me when any of my employees act up. I get a kick out it and can then always stay on top of things before they become a problem.
tcn813 is offline   Reply With Quote
Reply

Bookmarks



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
Weird Employee Rules Forever Tan Tanning Salon Management 74 06-02-2007 11:56 AM
Confidentially Agreement tropicalescape Tanning Salon Management 11 11-05-2006 01:20 PM
employee rights???????? PISSED OFF General Tanning Industry Discussions 9 02-15-2001 06:47 PM


All times are GMT -5. The time now is 06:51 PM.


Powered by vBulletin® Version 3.7.2
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0
Copyright 2009 - tanTALK.com

click here for advertising info!