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Old 03-14-2003, 09:40 PM   #11 (permalink)
 
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I have a 1 year expiration on packages, and some people get so upset about it, but really...... A year is long enough for any pacckage.... 6 months would be great, but I think this would upset too many customers!
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Old 03-18-2003, 12:05 AM   #12 (permalink)
 
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We have wrestled with this one for quite a while. To add value to buying a larger package we put a year
expiration on packages of over 18 visits and six months expiration on 18 and under packages.
My problem now is taking a hard line on the policy if they have a lot of unused visits expiring.
"When we get computerized"......we will send out cards!
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