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Tanning Salon Management Salon management help here. |
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07-20-2002, 07:28 AM | #1 (permalink) |
Join Date: Mar 17 2002
Posts: 674
Rep Power: 23 | this one drives me nuts. I HATE HATE HATE when I am somewhere and the person waiting on me is busy talking to someone else the whole time. I don't care if it's the food store, tanning salon, mall, wherever. I always feel guilty for interrupting and then I get mad because I know I shouldn't feel guilty. A simple smile and attention to what they're doing WITH ME makes my business there feel more valued. Personal conversations when there's no one else around are fine. But if there's a customer in front of you, you need to be focused on THEM. Just had to vent. |
07-22-2002, 10:28 PM | #2 (permalink) |
Join Date: Oct 21 2001
Posts: 667
Rep Power: 23 | I have to agree with you. How many times are we standing in line for one reason or another and the person waiting on you is busy helping someone on the phone. I understand that the person on the phone is a cust too, but the one looking you in the eye should come first. I will usually answer the phone, find out who I'm talking to and ask them if they would mind holding for just a moment. I try to hurry back to them and apologize, but I still feel that they could just come in and ask rather than call to find out when their pkg expires or what ever. |
07-23-2002, 12:26 PM | #3 (permalink) |
Join Date: Feb 11 2000
Posts: 211
Rep Power: 25 | If its business than fine. There is a way of acknowledging that you will be with them. But if I'm not being waited on because of a personal conversation being carried on , I would interupt them. Then after I got my business taken care of, I would never take my business there again. If my customers are not being waited on because my employees are having personal conversations, they are not doing their job and they are gone gone gone.... VERY UNPROFESSIONAL |
07-23-2002, 02:35 PM | #4 (permalink) |
Join Date: Dec 18 2001 Location: South
Posts: 185
Rep Power: 23 | Njchica, What if you're on the receiving end! Almost every day I get two-three people who want to share their personal woes. For the most part, conversation is started when I ask "How are you today"?...YIKES!!!! Do I turn my head? No. I listen until a customer walks in...then I say "Excuse Me" and wait on the others. If the person waiting TWO SECONDS for my attention is mad...they are being rude. On the phone is different! I'll agree. I don't agree with wanting to be serviced immediately. Give the person behind the counter, desk, bar, table a chance. They're in the "customer service" field for a reason. They are people oriented. Besides, I say 90% are thrilled you walked in to interrupt their conversation anyway. :0) Kristina p.s. perfect example... I had to edit this post ..... two customers just walked in back-to-back... one told me about her car breakdown and the other about her daycare center. :0) ________________ May we always share our laughter, but never show our tan lines. [ This Message was edited by: K-tina on 2002-07-23 14:57 ] |
07-23-2002, 02:56 PM | #5 (permalink) |
Join Date: Mar 17 2002
Posts: 674
Rep Power: 23 | Quote: On 2002-07-23 14:35, K-tina wrote: Njchica, What if you're on the receiving end! Almost every day I get two-three people who want to share their personal woes. For the most part, conversation is started when I ask "How are you today"?...YIKES!!!! I meant personal conversations among employees while they are in the middle of helping a customer. I didn't mean getting trapped into listening to a client's stories, which is a whole separate matter. I think if an employee is servicing someone then they should be 100% focused on the task at hand. I don't want to sit there listening to what so-and-so did with her boyfriend the night before while I'm waiting for her to deposit a check into my account or something. |
07-25-2002, 01:02 PM | #7 (permalink) |
Join Date: Apr 11 2001
Posts: 2,693
Rep Power: 24 | I also despise being called by anyone who isn't a client to "chat" in the middle of the day while I am working. My usual response to even my husband calling is a cool "Yes? What did you need?" If they just called to check on me, I ask if they'd like to tan... otherwise can I call them back? I do this even if I have no clients in front of me. My clients always come first... even when it's the owner who's calling or popping up front for a moment. |
07-25-2002, 01:33 PM | #8 (permalink) |
Waiting Confirmation Join Date: May 7 2001
Posts: 1,006
Rep Power: 0 | What I hate is when people call while I am working and say 'Whatcha doin?' DUHHHH! I am WORKING!!!!! If it isn't work related or extremely urgent, leave me alone at work. Call me at home! The only exception is when my kids call when they get home from school. Even that is a quick, 'I'm home Mom'. (They know better than to call for idle chit chat) |
07-31-2002, 08:22 PM | #9 (permalink) |
Join Date: Oct 17 2001 Location: Pennsylvania Age: 59
Posts: 155
Rep Power: 23 | Oh yeah...this is a biggie with me too! If I go into a store & the salesperson is on an obvious personal call, I give them adequate time to end the call (like 2 seconds) & if they don't, I let them know I am peeed & that I want assistance. If they don't end the call, I take my business elsewhere, but make sure that management knows why. I think management should pay very close attention to what their employees do even when they cannot be there with them. It takes quite a bit to tick me off, but this one does it almost instantly!!! Because there is NO excuse for it. |
07-31-2002, 08:49 PM | #10 (permalink) |
Join Date: Dec 18 2001 Location: South
Posts: 185
Rep Power: 23 | This is an interesting thread... We work with the public (very difficult) and provide our customers with TOP quality service. Are we expected to receive that same service? There's a lesson to be learned here...how NOT to lose our own customers. I was originally posting coming from the other end. I guess .. trying to defend or justify conversations. I've become more aware of my attention to the people in front of me. Small talk or not. Thanks gals! Kristina |
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