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Tanning Salon Management Salon management help here. |
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07-16-2002, 10:45 AM | #1 (permalink) |
Join Date: Apr 11 2001
Posts: 2,693
Rep Power: 23 | Situation: I'm gone for two weeks for trade show and vacation. As with any business, there are new clients who have been coming the entire time I've been away. When other employees are gone, I tell the new clients about them as well as introduce myself. Other employees don't do this... and I don't expect them to. My first day back a new client says to me "Where is Michelle? I like Michelle. I don't know who you are." This persists, in front of other clients and I'm frankly at aloss for words. I feel as though I have been slapped in the face. The client doesn't interract at all with me, try to get to know me. Conclusion: In order to get her to shut up I tell her I feel as though I have just been royally dissed. I set her bed. She tans. Upon leaving she mumbles something about going to a funeral tonight "Sorry if I was rude to you before." I still don't know what to say. |
07-16-2002, 10:56 AM | #2 (permalink) |
Join Date: Apr 15 2002
Posts: 150
Rep Power: 22 | Ummm... introduce yourself, tell her that hopefully Michelle will be in the next time, put her in a bed and don't worry about it. Afterall, no one can click or get along with everyone. It's no big deal. Forget it and move on the the next client. Too many other things to worry about. |
07-16-2002, 11:25 AM | #3 (permalink) |
Join Date: Feb 21 2002
Posts: 557
Rep Power: 23 | I have to say I would that introducing yourslef should be the first step, then let them know when MIchelle would be back. But to forget it and move on, dont think so. I would make every attempt to make that client happy, it is alot harder to make a new client than to lose one. Then she did appologize to you, so dont take it to personaly |
07-16-2002, 11:45 AM | #4 (permalink) |
Join Date: Apr 11 2001
Posts: 2,693
Rep Power: 23 | It was more in the psychotic way that she kept going on about it. I DID introduce myself... always do with new people or people returning after being away for a year. AFTER I introduced myself, she said "Well I don't know who you are, I like Michelle." I told her Michelle would be in on Monday... she still wasn't happy. That's when she started saying "Well I really like Michelle." The way she said it made it sound like she wouldn't tan unless Michelle was there... she said "I like Michelle." as if she were saying "I don't like you." It was really bizarre folks! I don't usually overreact, it's not my style. And I have let it go and moved on. I just thought it was really odd. |
07-16-2002, 01:17 PM | #5 (permalink) |
Join Date: Jan 17 2002
Posts: 4,339
Rep Power: 24 | I'd say this.. but then I can be quite a smart *** at times.. Wow.. you like Michelle???????? Mee toooo .. she's my twin sister.. then start laughing.. Then I'd say hang on let me write down her schedule for you.. Wanna leave her a note? I'll put it here in the stack with all her fan club mail.. All the while I would be SMILING.... Then I'd slide into if you like Michelle.. your gonna ADORE meeeeeeeeeeee.... I'll be your best friend..... wanna borrow my lotion today.. ... Like I said I can be a real smart ***.... C |
07-16-2002, 04:47 PM | #7 (permalink) |
Join Date: Apr 11 2001
Posts: 2,693
Rep Power: 23 | LOL.... Chippp, Chippp, Chipp (sadly shaking head and putting arm around shoulders) This is where I say "Now aren't you the pot calling the kettle black!" Quote: On 2002-07-16 13:31, Chippp wrote: you all are too into yourselves,,, everything isn't all about you. |
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