06-10-2002, 09:52 PM | #1 (permalink) |
Join Date: Apr 11 2001
Posts: 2,693
Rep Power: 23 | Is it possible to train someone how to perform more than one function at a time? Often we have the phone ringing, bed timers need setting, sales need rung up and employee cards need to be marked (yes, I know... we're converting to software). I don't have any difficulties performing these tasks simultaneously. I not only can DO all this... I can do it smoothly, without error and without becoming stressed out. On the other hand, several of my co-workers lack this ability. It can be frustrating to watch them fall apart as the phone rings off the hook and a line of clients forms in front of them as they say "I can't handle all of this..." as I calmly take over and pick up the pieces. Can this skill be taught? Or do some of us just "have it" while others are left to flounder and figure out where it all went wrong? I'm open to suggestion. |
06-11-2002, 06:30 AM | #4 (permalink) |
Join Date: Dec 29 2001 Location: Davenport, IA Age: 60
Posts: 2,432
Rep Power: 25 | I think the more familiar one is with their job the better they are at multitasking. So IMHO you just need to keep training and retraining on all skills, eventually they will get very proficient at all of them and be able to do them more quickly and more than one at a time. I have one right now that when the heat is on always needs to go to the restroom and then returns to sit in the "towel chair" leaving the other employee to deal with a crowd. Since we are slowing down we will be going to one person per night she is gonna have to deal with it soon. |
06-11-2002, 10:32 PM | #5 (permalink) |
Join Date: Jul 6 2001
Posts: 1,875
Rep Power: 23 | They definitely need more training. I've told our girls that when they start to feel overwhelmed to slow down. Take everything one step at a time. Most customers don't mind waiting a couple of minutes. Part of the problem Bronze is that if you step in to help them every time they are overwhelmed, they will never learn to deal with the situation. Sometimes the best thing to do is walk away and let them deal with it. I think I reorganized our laundry/storage room three times yesterday. But, the part-timer that was working learned to deal with a lobby full of people, the never ending ringing telephone, ringing up sales, and setting timers. |
06-11-2002, 10:37 PM | #6 (permalink) |
Join Date: Jan 21 2002
Posts: 2,709
Rep Power: 23 | Mutitasking takes drive and incentive.. most teens (Young Employees) can not do this. We learn this as we mature and have a mulitude of things to get done in a short period time. Parents learn this in the first few months of their baby's is home from the hospital. I wish my employees would not get frazzled or lose their confidence. When they are swamped some just lose it! But they adjust if they stay with you long enough! Mj |
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