Psycho Customer Returns - tanTALK

tangirl · 04-27-2002, 08:08 AM

In January we had a customer write a bad check. When she was informed of the situation, she was told that she would have to pay for the amount of the check and a $25 NSF fee for her account to be reopened. She threw a fit. She did not understand why she had to pay the $25 fee, even when she was told that our bank charges us, therefore we must charge you. She paid the amount of the check, not including the $25 fee, and stomped out.

Well, guess who is back. At least she is paying cash this time.

Chippp · 04-27-2002, 11:20 AM

she must be a nut!
she must pay nsf fees all the time.

fungirlz · 04-27-2002, 01:34 PM

Cash plus 25.00 right from past due account?

tangirl · 04-28-2002, 07:14 AM

Chris - I'm not following your question.

Tamar · 04-28-2002, 08:31 AM

Chris is asking if we are demanding the $25 NSF fee from the past...and the answer is no. I was working when this freakoid came back and was too shocked to even think about it. My intent, I think, when she returned was to try to turn a bad situation around, that has been my "customer service specialty" for years. In my previous life, I kept the a-holes out of my supervisor's office. If she becomes a loyal customer, then my job is done. If not, she goes forever (I can find ways to make that happen too). Some customers are worth "salvaging", some are not.

fungirlz · 04-28-2002, 09:09 AM

Yup.. I agree.. Throw bread on the water and see what you get back..

Good luck with her..

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04-27-2002, 08:08 AM	#1 (permalink)
tangirl Join Date: Jul 6 2001 Posts: 1,875 Rep Power: 23	In January we had a customer write a bad check. When she was informed of the situation, she was told that she would have to pay for the amount of the check and a $25 NSF fee for her account to be reopened. She threw a fit. She did not understand why she had to pay the $25 fee, even when she was told that our bank charges us, therefore we must charge you. She paid the amount of the check, not including the $25 fee, and stomped out. Well, guess who is back. At least she is paying cash this time.

04-27-2002, 11:20 AM	#2 (permalink)
Chippp Join Date: Apr 19 2001 Posts: 2,262 Rep Power: 24	she must be a nut! she must pay nsf fees all the time.

04-27-2002, 01:34 PM	#3 (permalink)
fungirlz Join Date: Jan 17 2002 Posts: 4,339 Rep Power: 24	Cash plus 25.00 right from past due account?

04-28-2002, 07:14 AM	#4 (permalink)
tangirl Join Date: Jul 6 2001 Posts: 1,875 Rep Power: 23	Chris - I'm not following your question.

04-28-2002, 08:31 AM	#5 (permalink)
Tamar Join Date: Aug 15 2001 Posts: 1,906 Rep Power: 23	Chris is asking if we are demanding the $25 NSF fee from the past...and the answer is no. I was working when this freakoid came back and was too shocked to even think about it. My intent, I think, when she returned was to try to turn a bad situation around, that has been my "customer service specialty" for years. In my previous life, I kept the a-holes out of my supervisor's office. If she becomes a loyal customer, then my job is done. If not, she goes forever (I can find ways to make that happen too). Some customers are worth "salvaging", some are not.

04-28-2002, 09:09 AM	#6 (permalink)
fungirlz Join Date: Jan 17 2002 Posts: 4,339 Rep Power: 24	Yup.. I agree.. Throw bread on the water and see what you get back.. Good luck with her..

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