Do you have lotion training for your staff? - tanTALK

Bronze Star · 02-04-2002, 10:59 AM

Before the busy season kicks in or just as it's taking off... do you have lotion training? Do you train on the specific lotions you have? Do you train on lotions (bronzers, tingles, naturals) in general and how to help a tanner find the right lotion for them? Do you also train on great, effective ways to sell more lotion?

How and what do you say? Anything that is a MUST that you ALWAYS train on?

kathi · 02-04-2002, 07:23 PM

Laurie,

We train our staff on lotions and use JA's video. They also have to read about how lotions work and why and take a quiz. Then, of course they get a sample of all the different lotions we carry and have to use them and give me a written description of the lotion, what they liked/disliked, and if they thought it worked.

Ginger · 02-05-2002, 07:39 AM

I would love more training on selling lotions. It's easy to sell something that you're sold on yourself. Is the JA video really helpful? How do you get this video?

Bronze Star · 02-05-2002, 07:43 AM

I would imagine that the easiest way to get it would be to contact someone at JA. Their number is 800-532-9035. You can always e-mail Frank Abate too at frank@johnabate.com He's a great guy and seems very interested in doing what he can to educate on lotions. I learned a lot from him (and others) at the TW Training symposium.

MJ · 02-05-2002, 09:46 AM

Actually I am coming into my third busy season and I have had my employees since last yr or longer except for one, I brush them up on working the benifits of using a lotion while they do the welcome tour. As for the new employee she will go to the cal tan symposium with me at the end of this month.
Video ..hmm I need one FRANK...lol
Mj

Chippp · 02-05-2002, 10:18 AM

See my eight tips to sell lotion in the salon owners forum.
This information is best for salon owners only.

_________________
TanTalk Tanning Booth MODERATOR
Tanning Booths, for people that want only the very best.
Fast, Comfortable, Dark Tanning and Hygienic.

[ This Message was edited by: Chippp on 2002-02-05 10:19 ][ This Message was edited by: Chippp on 2002-02-05 10:23 ]

Malibu_Stacey · 02-05-2002, 09:27 PM

I train my employees on lotion. Most of them have been with me for over a year so it is not an issue. For new employees I give them the information on every lotion we have and why they work and for what type of clients. Knowing your lotion is key to selling it. In my second year I doubled lotion sales from my first year as I became more educated.

Stacey

SLI-HOT · 02-06-2002, 08:15 PM

Our local distributor used to come in and give us an hour or two of lotions training and sales would double for the next couple of weeks and then flatten out.

Anybody else have (or even use) a local distributor?

neon · 02-15-2002, 09:54 PM

JA also has a book that they have put together to learn about each of their products. My husband won't watch the video but every now and then he opens that training manuel.
shallee

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02-04-2002, 10:59 AM	#1 (permalink)
Bronze Star Join Date: Apr 11 2001 Posts: 2,693 Rep Power: 24	Before the busy season kicks in or just as it's taking off... do you have lotion training? Do you train on the specific lotions you have? Do you train on lotions (bronzers, tingles, naturals) in general and how to help a tanner find the right lotion for them? Do you also train on great, effective ways to sell more lotion? How and what do you say? Anything that is a MUST that you ALWAYS train on?

02-04-2002, 07:23 PM	#2 (permalink)
kathi Join Date: Nov 3 2001 Posts: 193 Rep Power: 23	Laurie, We train our staff on lotions and use JA's video. They also have to read about how lotions work and why and take a quiz. Then, of course they get a sample of all the different lotions we carry and have to use them and give me a written description of the lotion, what they liked/disliked, and if they thought it worked.

02-05-2002, 07:39 AM	#3 (permalink)
Ginger Join Date: Jan 27 2000 Posts: 415 Rep Power: 25	I would love more training on selling lotions. It's easy to sell something that you're sold on yourself. Is the JA video really helpful? How do you get this video?

02-05-2002, 07:43 AM	#4 (permalink)
Bronze Star Join Date: Apr 11 2001 Posts: 2,693 Rep Power: 24	I would imagine that the easiest way to get it would be to contact someone at JA. Their number is 800-532-9035. You can always e-mail Frank Abate too at frank@johnabate.com He's a great guy and seems very interested in doing what he can to educate on lotions. I learned a lot from him (and others) at the TW Training symposium.

02-05-2002, 09:46 AM	#5 (permalink)
MJ Join Date: Jan 21 2002 Posts: 2,709 Rep Power: 23	Actually I am coming into my third busy season and I have had my employees since last yr or longer except for one, I brush them up on working the benifits of using a lotion while they do the welcome tour. As for the new employee she will go to the cal tan symposium with me at the end of this month. Video ..hmm I need one FRANK...lol Mj

02-05-2002, 10:18 AM	#6 (permalink)
Chippp Join Date: Apr 19 2001 Posts: 2,262 Rep Power: 24	See my eight tips to sell lotion in the salon owners forum. This information is best for salon owners only. _________________ TanTalk Tanning Booth MODERATOR Tanning Booths, for people that want only the very best. Fast, Comfortable, Dark Tanning and Hygienic. [ This Message was edited by: Chippp on 2002-02-05 10:19 ][ This Message was edited by: Chippp on 2002-02-05 10:23 ]

02-05-2002, 09:27 PM	#7 (permalink)
Malibu_Stacey Join Date: Jun 18 2001 Posts: 721 Rep Power: 23	I train my employees on lotion. Most of them have been with me for over a year so it is not an issue. For new employees I give them the information on every lotion we have and why they work and for what type of clients. Knowing your lotion is key to selling it. In my second year I doubled lotion sales from my first year as I became more educated. Stacey

02-06-2002, 08:15 PM	#8 (permalink)
SLI-HOT Join Date: Feb 5 2002 Location: N. Colorado Posts: 98 Rep Power: 0	Our local distributor used to come in and give us an hour or two of lotions training and sales would double for the next couple of weeks and then flatten out. Anybody else have (or even use) a local distributor?

02-15-2002, 09:54 PM	#9 (permalink)
neon Join Date: Oct 21 2001 Posts: 667 Rep Power: 23	JA also has a book that they have put together to learn about each of their products. My husband won't watch the video but every now and then he opens that training manuel. shallee

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