12-03-2001, 07:45 PM | #1 (permalink) |
Join Date: Jul 6 2001
Posts: 1,875
Rep Power: 23 | My partner just called me. While our part-time girl was working this afternoon, my partner left to run an errand. Two young girls came in. One claiming to have been a former employee of the former owner of the salon. The two girls both bought one month each. Our part-timer ran to the back to clean a bed, came back and set the timer for both of the new girls. When my partner returned she was talking to our part-timer and she explained the scenario. That's when they both noticed that a bottle of lotion was missing. Do you confront the customer? Make a vague reference to a bottle of lotion being missing? How do you handle this? These girls are 16-17. Not that I would care about losing their business. I just don't know that I could trust them in the lobby alone again. |
12-03-2001, 09:48 PM | #2 (permalink) |
Join Date: Nov 3 2001
Posts: 193
Rep Power: 23 | We has a spell of "missing" lotions until I started putting "dummy" bottles out. All real lotions are kept in my office. The dummy bottles were brought in by customers because I gave a 10% off incentive to purchase a new lotion when they ran out. The dummies are filled with water Take as many as you want ... |
12-03-2001, 10:13 PM | #4 (permalink) |
Join Date: Aug 15 2001
Posts: 1,906
Rep Power: 23 | Great idea, need to find storage space now! For the time being I placed an appropriate sized thick rubber band around the knobs of the display case doors (they are about an inch and a half apart). Next time they try the sneaky maybe the band will snap them back to reality or at least thwart the activity. |
Bookmarks |
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests) | |
Thread Tools | |
| |
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Thieves...what to do? | angelcat04 | General Tanning Industry Discussions | 29 | 10-21-2007 09:57 PM |
money hounds parking lot thieves!! | JensSunQuest | General Tanning Industry Discussions | 60 | 01-31-2007 10:48 AM |
Frickin Thieves | jlb1484 | General Tanning Industry Discussions | 12 | 03-07-2006 12:46 PM |
Dealing with "negotiating" customers!! | Bronzedgoddess | Tanning Salon Management | 29 | 12-08-2005 02:05 PM |
DEALING WITH DIFFICULT CLIENTS | TonyaH | Tanning Salon Management | 14 | 05-30-2001 09:37 PM |