solid

see title

Chippp

KILL THEM !Then bury them in an old tanning bed.We have all new clients read and sign a paper it gives them instructions for safety and use.It also tells them of our policies.We supply the best tanning equipment, and client convenience and comfort.If you don't set your self up to have problems you don't have any.We also have the BEST CLIENTS in the world!They have made us what we are, 18 years and counting. We made informed choices in the beginning and have been a leader in our city from day one. Time and happy clients show that to us every day.

Bronze Star

Solid,Please define "problem" such as in what way, are they urinating, talking loudly, not paying to tan, stealing the plants in foyer? And define "deal" such as ban them from tanning, penalize them in the penalty box, make them stand in the corner, make fun of them, call them names?In a former life I worked for a number of years as a professional trainer teaching customer service tactics, hence my need for definition.Laurie

solid

how would you deal with someone that is just very rude. like they make you grit your teeth everytime you see them. and like they just need a butt-woopin. ------------------[url=http://www.control2x.com[/IMG]

Bronze Star

Solid,One thing I learned early on is to ask questions when someone is being rude. "Are you having a bad day?" "Is everything all right?" "Want to talk about it?" "Is there anything I can do to help?"The clincher is to say this: "Have I done something to offend you?" If they answer you, then great... deal with what they say rationally. If they respond with "No, why?" Then follow up with, "Did you want to ask me the same thing?" (make direct eye contact when using these techniques, it's unnerving) I find the last one to really put someone rude right on the spot, usually leaves them speachless.Laurie

solid

hey thats some good ideas. hehe I'll have to try that last one especially.

Tan-U-Too

I just read an article on bad customers.If they keep it up too long there comes a point where I get short of patience with them.

Bronze Star

Please remember this when dealing with clients who blatantly disrespectful of your business... this is still your business and you can decide within the letter of the law who you will and will not serve. This is not discrimination, especially if you warn them. Should someone get so rude that you do not want them coming back, tell them. If you work for someone else, you probably don't get paid enough to put up with that kind of bull. I don't know anyone who does. Simply suggest that they are looking for a different kind of service and perhaps they need to look elsewhere.Sometimes saying to someone you don't want to come back "I'd appreciate it if you'd take your business elsewhere, I don't need your money that badly" will snap someone out of it and you'll get a heartfelt apology and an attitude change. Or they'll do you best favor and just leave to go harass your competitor. Maybe even recommend another salon to them... (giggle)Laurie

Tan-U-Too

Well put Bronze Star, that's a great idea.

Bronze Star

bump