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Old 06-20-2006, 10:50 AM   #1 (permalink)
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Client used Veritas and got burnt

A customer tanned in one of our bigger beds yesterday and used DS Veritas.

Normally she would not use any lotion, but now she finally got convinced

She used the lotion on her body, except on her arms and legs. She called us today that she got burnt on the places that she used the lotion....

I haven't seen it yet, but what do you think this could be? Maybe an allergic reaction to the lotion?

I don't understand how she could have been burnt, because she is used to the bed where she went in yesterday. She is tanning approximately every 3 days. She had an appointment for thursday which she now called to cancel due to the burn.

As Veritas has no tingle (on the contrary it has a coolant :sarcasm: ) it cannot be that it's just the sensation of being burnt...

Any advice is appreciated.

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Old 06-20-2006, 11:01 AM   #2 (permalink)
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Re: Client used Veritas and got burnt

Was that the first time she tanned in that bed? Could she have burned from the session, rather than the lotion? It is harder to "burn" arms and legs.
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Old 06-20-2006, 11:11 AM   #3 (permalink)
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Re: Client used Veritas and got burnt

No not the first time in that bed. She tanned about 4 or 5 times before in the same bed.
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Old 06-20-2006, 11:23 AM   #4 (permalink)
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Re: Client used Veritas and got burnt

I would say the only thing that could explain that then is that she had a reaction. have her try Sheer Wisdom.
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Old 06-20-2006, 11:24 AM   #5 (permalink)
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Re: Client used Veritas and got burnt

Maybe her skin was not used to being moisturized...
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Old 06-20-2006, 11:25 AM   #6 (permalink)
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Re: Client used Veritas and got burnt

Can that cause burn?
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Old 06-20-2006, 11:29 AM   #7 (permalink)
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Re: Client used Veritas and got burnt

Unmoisturized skin can reflect the rays. If it were her first time ever using a lotion, it may also be her first time "tanning".
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Old 06-20-2006, 11:33 AM   #8 (permalink)
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Re: Client used Veritas and got burnt

OK....! That's a good point
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Old 06-20-2006, 11:40 AM   #9 (permalink)
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Re: Client used Veritas and got burnt

I kinda agree with the fact that if she has never used lotion before - the lotion may have caused her to burn because without lotion it can take up to 10 minutes for her to start actually tanning....
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Old 06-20-2006, 11:43 AM   #10 (permalink)
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Re: Client used Veritas and got burnt

So then the bed was actually too strong for her, but she never noticed before because her skin wasn't moisturized? That could be....

You don't think it could be a kind of allergic reaction to the lotion?
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